2017 Goodwill Store Sales Floor Audit

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

• Select date

  Date
• Location
  Address

First Impression

• Add media

  Media

• Is the parking lot clean?

  Yes

  No

  N/A

• Are the windows and doors clean ?

  Yes

  No

  N/A

• Is the parking lot clear of buggies?

  Yes

  No

  N/A

• Has all debris, cigarette butts, & trash been removed from in front and around the property?

  Yes

  No

  N/A

• Is return policy posted?<br>

  Yes

  No

  N/A

• Is the sales floor set correctly?

  Yes

  No

  N/A

Cashwrap

• Are the cashwraps clean and free from dust and clutter?<br>

  Yes

  No

  N/A

• Are the cases full, organized and set to a theme ? Do they looked planned?<br>

  Yes

  No

  N/A

• Add media

  Media

• Do they have matching linen accents to offset the items on the case bottom and shelving?

  Yes

  No

  N/A

Salesfloor

• Add media

  Media

• Is store signage correct?

  Yes

  No

  N/A

• Are the clothing racks full and colorized?

  Yes

  No

  N/A

• How many light racks does the store have?

  0-5

  6-10

  11-15

  16-20

  more than 20

• Are the toppers colorized, neat and full?

  Yes

  No

  N/A

• How many light toppers does the store have ?

  0-5

  6-10

  11-15

  16-20

  more than 20

• Do a quality check in one section. How many rejected salvage quality pieces in a 5 ft clothing section?

  0-5

  6-10

  11-15

  16-20

  more than 20

• Are the shoes full and colorized?

  Yes

  No

  N/A

• Are the high quality shoes marked up?

  Yes

  No

  N/A

• Are the electrical cords rubberbanded?

  Yes

  No

  N/A

• Is the furniture area organized and safe?

  Yes

  No

  N/A

• Are the book and media sections full and straightened nicely ?

  Yes

  No

  N/A

• Are end caps full, organized and colorized?(pegs, baskets,grids)

  Yes

  No

  N/A

• Are the linens colorized and hung in an orderly fashion?

  Yes

  No

  N/A

• Are the accessories colorized?

  Yes

  No

  N/A

• Is all furniture priced with an our price tag or sold tag?

  Yes

  No

  N/A

• Are the wares racks organized and full?

  Yes

  No

  N/A

• Add media

  Media

• Is the pricing on point?

  Yes

  No

  N/A

• Are pictures displayed safely ?

  Yes

  No

  N/A

• Confirm There is not any jewelry on the sales floor.

  Yes

  No

  N/A

• Confirm there are not video games on the salesfloor.

  Yes

  No

  N/A

Customer Service

• Are associates smiling and announcing the tag sale as customers enter?

  Yes

  No

  N/A

• Are customers being greeted as they enter the store?

  Yes

  No

  N/A

• Is good customer service being given to customers they encounter within 10 feet?

  Yes

  No

  N/A

• Are all customers thanked, given a receipt and asked to shop again?

  Yes

  No

  N/A

• Are associates dressed properly in their goodwill uniform?

  Yes

  No

  N/A

Housekeeping and Facilities

• Is the sales floor swept and mopped?

  Yes

  No

  N/A

• Is the sale floor free of pricing stickers on the floor?

  Yes

  No

  N/A

• Are the restrooms clean and well stocked?

  Yes

  No

  N/A

• Are the fixtures free of dust?

  Yes

  No

  N/A

• Have all facilities issues that have been reported?

  Yes

  No

  N/A

• Add media

  Media

Safety

• Is the toy area safe?

  Yes

  No

  N/A

• Are all fire exits clear of items?

  Yes

  No

  N/A

• Are all aisles free of clutter and safe?

  Yes

  No

  N/A

• Are all fire extinguishers clear and free of items within a 3ft section?

  Yes

  No

  N/A

• Are the items in the toppers safe?

  Yes

  No

  N/A

• Add media

  Media

• Add signature

  Sign

• Add signature

  Sign

• Yes

  No

  N/A