2019 Goodwill Sales Floor Audit

• Document No.

• 2018 Goodwill Store Sales Floor Audit

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

• Select date

  Date
• Location
  Address

First Impression

• Is the store full and well merchandized ?

  Yes

  No

  N/A

• Are the windows and doors clean ?

  Yes

  No

  N/A

• Is the parking lot clear of buggies?

  Yes

  No

  N/A

• Has all debris, cigarette butts & trash been removed from in front and around the property?

  Yes

  No

  N/A

• Is return policy posted?

  Yes

  No

  N/A

• Is there a cashier visible from entrance ?

  Yes

  No

  N/A

Cashwrap

• Are the cashwraps clean and free from dust and clutter?<br>

  Yes

  No

  N/A

• Are the cases set to a theme and do they looked planned?<br>Are they priced appropriately ?

  Yes

  No

  N/A

• Are cash registers set with items the cashier needs to be efficient? Pens, stamper, frequent buyer cards and bags?

  Yes

  No

  N/A

• Is store signage correct?

  Yes

  No

  N/A

Salesfloor

• How many light racks does the store have?

  Select 0-5 6-10 10-15 15 or more

  • 0-5
  • 6-10
  • 10-15
  • 15 or more

• Are the toppers colorized, priced correctly, neat and full?

  Yes

  No

  N/A

• How many light toppers does the store have ?

  Select 0-5 6-10 10-15 15 or more

  • 0-5
  • 6-10
  • 10-15
  • 15 or more

• How many rejected salvage quality pieces in a 5 ft Women's clothing section?

  Select 0-5 6-10 10-15 15 or more

  • 0-5
  • 6-10
  • 10-15
  • 15 or more

• How many rejected quality pieces in a 5ft kid's section?

  Select 0-5 6-10 10-15 15 or more

  • 0-5
  • 6-10
  • 10-15
  • 15 or more

• How many rejected salvage quality pieces in a 5ft Men's section?

  Select 0-5 6-10 10-15 15 or more

  • 0-5
  • 6-10
  • 10-15
  • 15 or more

• Are the shoes colorized, good quality and full?

  Yes

  No

  N/A

• Are the shoes priced appropriately ?

  Yes

  No

  N/A

• Are the electrical cords rubberbanded?

  Yes

  No

  N/A

• Is the electrical area safe?

  Yes

  No

  N/A

• Is the electrical priced correctly?

  Yes

  No

  N/A

• Is the furniture area organized and safe?

  Yes

  No

  N/A

• Is all furniture priced appropriately with an our price tag or sold tag?

  Yes

  No

  N/A

• Are the linens colorized and hung in an orderly fashion?

  Yes

  No

  N/A

• Are the books and media organized in orderly fashion?

  Yes

  No

  N/A

• Are the end caps full & organized? (Pegs & baskets)

  Yes

  No

  N/A

• Are the wares racks organized, priced correctly and full?

  Yes

  No

  N/A

• Are the pictures displayed safely?

  Yes

  No

  N/A

• Are the pictures priced correctly?

  Yes

  No

  N/A

• Is the sales floor free from an over abundance of baskets and stuffed animals?

  Yes

  No

  N/A

• Confirm there is not any donated jewelry on the salesfloor

  Yes

  No

  N/A

• Confirm there are not any video games on the salesfloor.

  Yes

  No

  N/A

Customer Service

• Are associates smiling and announcing the tag sale as customers enter?

  Yes

  No

  N/A

• Are customers being greeted as they enter the store?

  Yes

  No

  N/A

• Is good customer service being given to customers they encounter within 10 feet?

  Yes

  No

  N/A

• Are all customers thanked, given a receipt and asked to shop again?

  Yes

  No

  N/A

• Are associates dressed properly in their goodwill uniform?

  Yes

  No

  N/A

Housekeeping and Facilities

• Is the sales floor swept and mopped?

  Yes

  No

  N/A

• Is the sale floor free of pricing stickers on the floor?

  Yes

  No

  N/A

• Is the sale floor free of tar or sticky material and washable stains?

  Yes

  No

  N/A

• Are the restrooms clean and well stocked?

  Yes

  No

  N/A

• Are the fixtures free of dust?

  Yes

  No

  N/A

• Has the store reported all facilities issues?

  Yes

  No

  N/A

Safety

• Are all fire exits clear of items?

  Yes

  No

  N/A

• Are all aisles free of clutter and safe?

  Yes

  No

  N/A

• Are all fire extinguishers clear and free of items within a 3ft section?

  Yes

  No

  N/A

• Are the items in the toppers safe?

  Yes

  No

  N/A