Title Page
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Conducted on
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Prepared by
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Location
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Front Desk must minimally include Artwork
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o May be piece of art other than painting (e.g. tapestry, hanging sculpture, decorative wall treatment)
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o Must be easily visible for the registering guest (e.g. hung on the wall behind, above or adjacent to the desk)
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o Must be level
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Food and/or beverage offering (e.g. apples, mints, cookies, lemonade)
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o It is acceptable if in Front Desk area
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Front Desk must minimally be Organized
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Telephone display cannot be viewed by guests for privacy and safety reasons
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Front Desk Staff must have either Individual radio on their person of access to radio at workstation
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Ritz-Kids Check-in folder is presented at check-in to all children 12 and under
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This must involve engagement of the child and include explanation to the child
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o of the items in the folder
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o where to bring the completed scavenger hunt
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Folder contents: crayons, activity book, scavenger hunt, and welcome letter on branded template
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o Must include Ritz-Kids schedule (Resorts)
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Minimum Requirements for Children age 0 to 4 years old: (Placed in the guest room, not handed at the front desk)
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• Mini canvas tote bag with the Ritz Kids logo
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• Rubber duck with The Ritz-Carlton or property logo
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• Baby bib with the Ritz Kids logo
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• Designated bath amenities
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• Ritz Kids door hanger
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Hotel must have a policy of not photographing minors without parental/guardian consent
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Main lobby must have Complimentary coffee offered minimally from 5:00 am to 7:00 am (RC)
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Fresh flower arrangement/decorative plant
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o It is not acceptable for dead flowers or plants to be present
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o Water must be visibly fresh if in clear vase
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Newspapers must minimally be Available in all restaurants and lounges
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o Minimum 2 types
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Available on all elevator landings if not delivered to guest rooms (RC)
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o Minimum 2 types
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If newspaper is requested, delivered to guestroom
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If newspapers are delivered to guestrooms, they must be placed on door hanger in a bag
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Bags must not be plastic
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Concierge desk must be Minimally be attended Monday to Friday 7:00am - 10:00pm (RC)
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Neat and organized
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Work items concealed from view
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Decorated with fresh flower arrangement, live plants or seasonal decor
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o It is not acceptable for dead flowers or plants to be present
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o Water must be visibly fresh if in clear vase
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Joggers' station must minimally provide:
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Bottled water
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Cold and temperate
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Joggers' map
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Towels (5)
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Wireless printing must be available in the lobby for guest use (e.g. printing boarding passes, confirmations).
