Information
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Client / Site
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Conducted on
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Reference Standards
Exterior
Exterior & Walkup
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Exterior Observations / Exterior Guest Journey
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Lobby
Lobby
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Lobby Observations / Lobby Guest Journey
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Retail
Concession Stand
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Concession Stand Observations
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Kitchen
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Kitchen Observations
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Hallways
Hallways
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Hallway Observations
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Auditoriums
Auditoriums
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Physical Auditorium Observations
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Presentation Quality & Comfort Observations
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Restroom
Restrooms
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Restroom Observations
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Stock and Storage rooms
Storage
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Storage Room Observations
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Janitor's Closet
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Janitor's Closet Observations
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Staff
Staff
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Staffing in line with business levels?
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Staff in proper uniform and compliant with Dress Code? Shirts tucked in, nametags, proper pants, non-slip and all-black shoes?
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Employees working productively between guests (cleaning, stocking, etc.)
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Quality of Guest Service observed (5-10 rule followed, prompt service of waiting guests, etc.)
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Leading with Unlimited observed?
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Upselling/Suggestive Selling In Place? Charity donations being asked for?
Staff Shout-Outs to Note
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Staff Observations
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Break Room
Break Room
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Break Room / Clock Room Observations
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Booth
Booth
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Booth Observations
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Maintenance
Maint Issues
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Maintenance Observations
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Janitorial Concerns
- Janitorial Observations
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Other
- Other Observations
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