2023 N3 Check-In / Operational Visit

• Client / Site

  Select

• Conducted on

  Date

• Reference Standards

Exterior & Walkup

Exterior Observations / Exterior Guest Journey

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Lobby

Lobby Observations / Lobby Guest Journey

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Concession Stand

Concession Stand Observations

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Kitchen

Kitchen Observations

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Hallways

Hallway Observations

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Auditoriums

Physical Auditorium Observations

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Presentation Quality & Comfort Observations

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Restrooms

Restroom Observations

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Storage

Storage Room Observations

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Janitor's Closet

Janitor's Closet Observations

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Staff

• Staffing in line with business levels?

  Good

  Fair

  Improvement Required

  N/A

• Staff in proper uniform and compliant with Dress Code? Shirts tucked in, nametags, proper pants, non-slip and all-black shoes?

  Good

  Fair

  Improvement Required

  N/A

• Employees working productively between guests (cleaning, stocking, etc.)

  Good

  Fair

  Improvement Required

  N/A

• Quality of Guest Service observed (5-10 rule followed, prompt service of waiting guests, etc.)

  Good

  Fair

  Improvement Required

  N/A

• Leading with Unlimited observed?

  Good

  Fair

  Improvement Required

  N/A

• Upselling/Suggestive Selling In Place? Charity donations being asked for?

  Good

  Fair

  Improvement Required

  N/A
Staff Shout-Outs to Note

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Staff Observations

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Break Room

Break Room / Clock Room Observations

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Booth

Booth Observations

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Maint Issues

Maintenance Observations

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Janitorial Observations

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Other Observations

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