Title Page
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Conducted on
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Prepared by
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Location
Site and Operational Survey
Part 1 Site Inspection Review
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Team members are up to date on required Arjo trainings
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Annual competency assessment completed. (Check training report) Not required in 2023
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Have team members participated in a building evacuation/fire drill within the last 12 months. Drill conducted within 45 days of a facility move
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New team member participated in an evacuation drill within 30 days of employment
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Do all team members know what constitutes a product complaint and how to document and submit them? (Do team members know what a nonconformity is?)
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Are all team members up to date on required immunizations if not vendor credentialed?
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Are all required team members up to date on vendor credentialing?
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All Service Consultants have up to date DQ files
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Previous cushion testing logs are available for review
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SteriFab Treatment Logs are available and correct
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Quarterly Ecolab reports are available for review for a rolling 12 months (digital or paper)
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Quarterly Terminix visit reports available for review for a rolling 12 months (digital or paper)
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Any waste manifests for hazardous waste shipped to a disposal site. (Maintain the waste manifest for one year)
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Battery disposal invoices/ receipts. The receipt must include the name of the company, address and phone number accepting the batteries. If using an LQHUW check on EPA ID number. SQHUW no EPA # required. (File onsite for 3 years then dispose.)
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5 years of OSHA 300A Logs on file
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Post disaster evaluation forms drill/evacuation completed within last 12 months. Disaster documents available for review
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Safety meeting and local training rosters are available for review
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All team members have signed a signature log or signature sheets
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Up to date facility local supplier list
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Up to date facility equipment (fixed assets) list
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Most recent selfinspection and improvement plan available for review. (Paper or digital – keep rolling 6 months)
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Most recent audit report and associated documents indicating status of findings. (Paper or digital report keep until next scheduled audit)
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Business Licenses/Tax Permits (City and State)
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Regulatory licenses as required by state: (e.g. Bedding/Sanitation permits/licenses)
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POL001 Quality Policy & POL002 Environmental Policy
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Service Center Organizational Chart
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Proof of Liability Insurance
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Locally developed Emergency Evacuation Route/Map
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Quality 1 – What If
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Quality 2 – What do they need from me?
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Code of Conduct
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Federal Labor Law Posters (5 in 1 OSHA Poster)
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State Labor Law Posters, as required by State
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EVerify Posting / EEO Poster Supplement
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Right to Work (English/Spanish)
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Pay Day Notice (US Only), if required by State
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Notice of Workers’ Compensation Carrier by State (May be included in State Labor Law)
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Emergency Procedures Flip Chart Completed with current management information
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OSHA Form 300A (If between February 1st and April 30th )
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Labor Relations Act (NLRA) Posting (may be included in the 5 in 1 OSHA poster)
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Federal Motor Carrier Safety Administration HOS Poster
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Current HR Department _Who’s Who (found on ADP)
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Building Exit Signs (1C138 or equivalent)
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Post identifying signage on doorway or room. Restrooms clearly identified and labeled
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Emergency lighting signage identifying all emergency lights
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Fire extinguisher signage identifying fire extinguisher locations
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No smoking facility post by each entrance
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Infection Control / Hand Hygiene Procedures posted at each sink
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First aid signage posted by first aid kits
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Current hazard communication SOP (unless located within SDS binder) SOPSVCUS0046 on NA site
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Areas of warehouse are taped correctly with appropriate signage/poster
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Warehouse is clean and organized – clear evidence of daily/2x monthly mopping and trash bins regularly emptied
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IT room/area is kept free of debris and is readily accessible
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Shipping and receiving area has proper signage and postings. Battery and Chemical Postings
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Hazardous substances are properly labeled and stored. (e.g. EcoLab chemicals)
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Flammable liquids kept in closed containers and stored in an approved fire locker. (if needed)
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ABC fire extinguishers, mounted, identified and fully charged. Annual tag documented with monthly check dates
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Breakroom and bathrooms are clean and orderly
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Service center has appropriate and functioning lighting in all areas. Emergency lighting available
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All storage locations/shelving labeled
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Hand Hygiene visual work instruction
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PPE visual work instruction
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How to Prevent Infection / Did You Wash Your Hands?
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Chemical Testing and Hand Mixing Process visual work instruction
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QC process visual work instruction: Visual work instructions appropriate for each service center (e.g. SteriFab Application; RotoProne Visual Standards)
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Eye Wash Station has identifying and visible posting
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Processing area has appropriate slippery floor or equivalent posting for when there is a potential for wet/slippery floors
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Dirty hold area taped and labeled. All dirty products are covered with blue covers or bags
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Approved Sharps container; a mail back regulated medical waste container and/or a red plastic bag are available for use
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Regulated Waste log maintained. Required in PA, otherwise only if handled regulated waste.
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SDS binder if required by local/state laws
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Employees have access to appropriate PPE and know how and when to use it
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Chemical spill kit is available, and employees know how to use it. (Check shelf life)
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Eyewash station drains properly, covers and unit are clean and calcium free – eye wash station checks correctly documented
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SteriFab sprayers have marbles for proper disbursement Correct log being used for SteriFab Correct Sanitation (Law) Labels are attached to assets Oklahoma: Revenue Stamp is attached to Sanitation Label
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Processing carts are available with all necessary supplies. Secondary containers have correct HMIS/WHMIS labels
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Clean assets are covered/bagged in clear plastic
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Quality processing area has all necessary tools and equipment. Calibrated equipment have stickers displaying current calibration dates
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Employees know process for missing/expired calibration dates or test equipment failure
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Weights are verified and labeled correctly. 100g weight available if needed
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Cushion tester is labeled correctly including a current PM sticker
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All employees know how to use and test cushion tester, logging results correctly
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All paint and approved chemicals are labeled correctly and not expired
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Any parts used in quality processing, including replacement cushions, are covered or placed in containers with correct labeling
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Process for accessories is followed (Lift Poles, IV Poles, O2 Holders, Trapeze)
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All used batteries stored properly in closed plastic container with vented lid
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Evidence that quality processing area garbage cans emptied daily when used
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Evidence that qualityprocessing area is mopped when used. Mops and rags cleaned and maintained correctly
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Team members know how to access appropriate information on Connect SharePoint site Product information Quality Process Decks Approved Suppliers Link to NA Documentation site
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All employees know how to locate SDS documents on 3E site. Know and understand how to read and use SDS
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Customer owned products stored in appropriate hold location and labeled correctly
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Assets used for customer demo and/trials stored in appropriate location and labeled correctly. Demo tag in use
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Product files available for all frame products in the service center
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All products in “Ready” meet quality and infection control standards. Good aesthetics QRG and/or QR Code PM and battery stickers
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All assets in “Ready” have all required legible manufacture labels
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Pumps must be in an individual bag with QC sheet visible inside bag and stored correctly
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Skin IQ on a Citadel frame is installed with the cover folded down and the fan unplugged
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Assets requiring repair identified with down tag and found in correct ERP system location
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Assets in “Repair” have appropriate quality control checklists on them
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All repair parts are stored and labeled appropriately
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Chemicals, lubricants and paint are labeled, stored correctly and not expired
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Repair area has all necessary equipment, and calibrated tools have stickers displaying current calibration dates
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Tools and equipment used in repair area are labeled and stored appropriately
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Geotab telematics device installed and working
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Service Consultants know how to view previous DVIR in Geotab Drive. Hard copy DVIR on file for 90 days
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Truck cab/exterior is clean and free of trash and debris
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Truck cargo area is clean and all equipment loading and functioning
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Required equipment to secure frames is available, including foam for truck sides
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Product is loaded appropriately
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Dirty/clean product is clearly identified and separated
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PPE located in vehicle along with First Aid Kit
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Fire Extinguishers are in cab and fully charged; emergency triangles are available
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Preventive Maintenance Receipts uploaded to Holman
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Repair Receipts uploaded to Holman
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If using hard copy DVIR, required DVIR in vehicle: Previous driver DVIR Current driver DVIR
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Required paperwork in vehicle binder Valid insurance/registration Valid fuel card HOS Public Safety Letter 150 air mile map/CA 100 air mile map
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View all truck cargo area posting. Loading Inventory Diagram Wall Position Loading Diagram Proper Use of Ratchet
Part 2 Operational Checks
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Do all team members know how to use TCard system? Are they completing TCard activities?
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Check on use of the Daily/Weekly Walkabout form
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Check prior day's DVIR report for Pre/Post trip Inspections. Verify there are no missing inspections when comparing to truck trips in GeoTab
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All required team members compliant with use of Truce
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Vehicle maintenance up to date – no past due PMs or required inspections
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Check schedule for any necessary changes to cover planner and ensure changes will not result in HOS violations
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Review MyMediset / Reservation Monitor for any issues. What are the daily practices for managing open and aging orders?
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Review IW73 / IW72 for any pending order issues. What are the daily practices for managing open and aging orders?
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Download report from either IH08 or Z15_D102 for storage location 9100 (Quality Processing)
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Are all products in dirty storage found in the report? What is the process for reconciliation?
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Review most recent past inventory report. All missing assets been located and/or reconciled. Are month;y inventory reports acceesible?
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Random Check of Ready assets: *Asset is clean and covered with clear plastic *Copy of SAP QC sheet found on asset *QRG and/or QR Code attached *Blue return cover included *Correct labels on asset *Battery and PM dates are not expired/past due
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Random check on 2 PM documents both electronic and hard copy files. Review for PM Date in Class Overview: and 2 yrs of PM checklists in file. Checklist attached to WO in SAP
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Box units needing repair have been shipped to designated depot and transferred correctly in SAP
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All shipments from distribution warehouse are opened, verified and received in SAP
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Down tag check – product handled appropriately within requirement timeframe
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Product disposal – check paperwork and SAP SO for correctness. No evidence of scrapped products >30 days in overflow or repair
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Quality processing observation of team member
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Team members demonstrate knowledge and skill with all required SAP transactions. Review hygiene transactions, truck movements, SO transactions and overall documentation
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Review SAP service order documentation 6 random serial numbers and 3 random service orders completed in the most recent 3 months. *ZCRE / *ZSRPM / *ZSRBAT / *ZSRRTR / *ZSRUPG