Title Page
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Document No.
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Audit Title
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Client / Site
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Conducted on
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Prepared by
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Location
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Personnel
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Enter Laundry attendant name(s) who answers phone
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Laundry attendant is available to take calls for laundry service
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Enter Laundry attendant name(s) who picks-up/delivers items
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Laundry service is available seven days a week
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Attendant follows the correct procedures for picking up laundry
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Attendant follows correct procedures for dropping off laundry
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Delivery - Room delivery announcement meets standard
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Laundry is presented professionally
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Warm welcome/greeting provided
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Good posture, smile, eye contact, and attentive listening maintained throughout the interaction
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Well-groomed and professional, wearing a uniform
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Guest name used during the experience, when known
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Employee takes pride in and care of personal appearance
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Further assistance offered to the guest
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Warm and sincere closing offered and appreciation demonstrated
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The overall experience met guest expectations and was free of negative detractors
