25SPATM

Enter Therapist name(s)

Enter type of Treatment (e.g. Swedish massage, signature facial)

Treatment room meets standard

Treatment room is set up for treatment

Therapist begins treatment to standard

Therapist asks questions to ensure comfort and safety of the guest

Therapist provides you with privacy during the disrobing process

Treatment meets standard

Therapist concludes treatment to standard

Therapist offers home care recommendations

Treatment begins and ends on time

Warm welcome/greeting provided

Therapist provides a warm welcome (Three Steps of Service)

Good posture, smile, eye contact, and attentive listening maintained throughout the interaction

Therapist uses appropriate verbiage shows genuine concern

Therapist does not decline a request without offering alternatives

Therapist is "On Stage"

Well-groomed and professional, wearing a uniform

Therapist takes pride in and care of personal appearance

Guest name used during the experience, when known

Therapist anticipates need(s) (Three Steps of Service)

Further assistance offered to the guest

Warm and sincere closing offered and appreciation demonstrated

Therapist provides a fond farewell (Three Steps of Service)

Therapist enhances emotional engagement (positive)

Therapist enhances emotional engagement (negative)

The overall experience met guest expectations and was free of negative detractors