Information
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Document No.
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Audit Title
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Client / Site
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Conducted on
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Prepared by
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Location
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Personnel
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Associates name
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The associate paused and engaged when guests are present
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The associate provides a professional greeting
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The associate Completes guest task with appropriate verbiage
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Items handed to the guest were presented by the associate with two hands, when possible
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The associate was knowledgeable about property offerings and local area
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The associate is knowledgeable of wine
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The associate used the guests name
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The associate builds confidence with the guest regarding their selection
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The associate was visibly engaged throughout the interaction
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The associate appeared well groomed and professional, wearing name tag, uniform and Griffin pin
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The associate offered further assistance
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The associate provides a professional farewell
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The overall experience met guests expectations and was free from negative detractors
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Printed materials, labels, and signage are professional quality and in brand voice
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Food and beverage presentations were neatly ordered and presented
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Individual portions of hors d'oervres are available
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The wine selection included 2 whites, 2 reds and 1 champagne or sparkling wine from approved list
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A specialty coffee machine operable by the guest is available
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Tables and seating were cleaned and reset to enable rotation of guests
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Cleanliness - floor
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Cleanliness - walls, doors, ceiling
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Cleanliness - furniture, equipment, decor items
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Comments
