Information
-
Document No.
-
Audit Title
-
Client / Site
-
Conducted on
-
Prepared by
-
Location
-
Personnel
-
Associates Name
-
The associate greeted the guest with coffee service within 1 minute of seating
-
The associate provides a professional greeting
-
The associate paused and engaged when guests are present
-
The associate must make recommendations and describe recommended items
-
The associate must use the guests name during the interaction
-
The server was responsive to the guests cues for pace of service
-
The associate completes guest tasks with appropriate verbiage
-
The associate builds confidence with the guest regarding selection
-
Items handled to the guest were presented with two hands
-
The associate offered further assistance to the guest
-
The associate offered a professional farewell
-
F&B contents and plate presentation meet standard
-
All food was visibly appealing and met guest expectations
-
Breakfast signature items are offered and included on the menu
-
Breakfast table settings are offered and included on the menu
-
Guest was presented a fruit delighted prior to entree, if a la carte breakfast is ordered
-
Tea presentation meets standard
-
Breakfast Buffett cooking station meets standard
-
Omelet chef is in proper uniform
-
JW Kids Menu is available and meets standard
