Information
-
Document No.
-
Audit Title
-
Client / Site
-
Conducted on
-
Prepared by
-
Location
-
Personnel
-
Associates name
-
The associate provides a professional greeting
-
A lounge menu is readily accessible to the guest
-
The associate offered to take a food order
-
The associate builds confidence with the guest regarding their selection
-
Service delivery was prompt and efficient (guest is acknowledged within 1 minute)
-
The associate checked back with the guest, ensuring satisfaction
-
The associate offers 2nd round of beverage assistance when the glass is 1/3 full
-
The associate is able to explain bar menu items and provide basic information about the hotels restaurant
-
The associate is able to speak knowledgeably about wines offered in the outlet
-
The associate was visibly engaged throughout the interraction
-
The associate appeared well-groomed and professional wearing a uniform and name tag
-
The associate completes guest task with appropriate verbiage, when applicable
-
Items are presented to the guest using two hands, when possible
-
When providing directions, the associate gestured with an outstretched arm and upturned, open palm
-
The associate offered further assistance to the guest
-
The associate provides a professional farewell
-
The overall experience met guests expectations and was free from negative detractors
-
Additional comments
