Information
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Document No.
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Audit Title
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Client / Site
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Conducted on
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Prepared by
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Location
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Personnel
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Associates Name
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The associate opened the driver side door and hotel entrance door
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The associate paused and engaged when guests are present
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The associate provides a professional greeting when guest enters hotel
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The associate offers luggage assistance and promptly unloaded the guests luggage
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The associate explains parking options
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The associate directed the guest to the reception desk
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The associate used the guest name
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The associate is visibly engaged throughout the interaction
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The associate is well groomed and in full uniform (Name tag, Griffin pin)
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Items given to the guest were presented with two hands
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When providing direction, the associate gestured with an outstretched arm and upturned open palm
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The associate offered further assistance to the guest
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The associate provided a professional farewell
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Additional notes
