Title Page
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The Five Swans - Newcastle
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Prepared by
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Employee Name
Pager Usage
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If running drinks or food, then you must have a pager
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If you go on a break or finish your shift you must pass the pager on to the next person or a responsible person
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If you need to leave your task for any reason, a TL or manager must be informed
Running Drinks
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If no drinks to run, then clear the floor with a bus tub - only return to the bar when the pager buzzes
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If running app station 1 drinks then you are responsible for clearing the library, main room and smoking beer garden
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If running app station 2 drinks then responsible for clearing family area, stone room and non-smoking beer garden
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When running drinks, NEVER return empty handed - clear plates and glasses on the way back to the bar (drop off at bus tub stations, glasswash or potwash)
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If your drinks checks are yellow or red then ask for help on the radio
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Our pub drinks target is 3:00 minutes
Running Food
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If no food to run or checkbacks to do then clear the floor with bus tubs, only return to the gantry when the pager buzzes
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Food running is the priority, then checkbacks, then clearing plates and resetting tables
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NEVER return to the kitchen empty handed, always bring plates back as you are coming back in.
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If you have more than two checks to run then ask for help on the radio
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If there is food to run, leave any plates to be scraped until it’s quieter.
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Our pub food service time target is 7:30 minutes
General Floor
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The floor should be swept once an hour at least, when clearing tables check the area around them and sweep if needed
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Coffee machines should be checked for beans, empty grounds containers and milk is filled every half hour when they aren’t being used by customers
Employee Sign Off
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