6367 0001

• The Five Swans - Newcastle

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• Employee Name

Pager Usage

• If running drinks or food, then you must have a pager

  Yes

  No

  N/A

• If you go on a break or finish your shift you must pass the pager on to the next person or a responsible person

  Yes

  No

  N/A

• If you need to leave your task for any reason, a TL or manager must be informed

  Yes

  No

  N/A

Running Drinks

• If no drinks to run, then clear the floor with a bus tub - only return to the bar when the pager buzzes

  Yes

  No

  N/A

• If running app station 1 drinks then you are responsible for clearing the library, main room and smoking beer garden

  Yes

  No

  N/A

• If running app station 2 drinks then responsible for clearing family area, stone room and non-smoking beer garden

  Yes

  No

  N/A

• When running drinks, NEVER return empty handed - clear plates and glasses on the way back to the bar (drop off at bus tub stations, glasswash or potwash)

  Yes

  No

  N/A

• If your drinks checks are yellow or red then ask for help on the radio

  Yes

  No

  N/A

• Our pub drinks target is 3:00 minutes

  Yes

  No

  N/A

Running Food

• If no food to run or checkbacks to do then clear the floor with bus tubs, only return to the gantry when the pager buzzes

  Yes

  No

  N/A

• Always keep 10 sets of single and 10 sets of double cutlery wrapped at the gantry ready to go

  Yes

  No

  N/A

• Food running is the priority, then checkbacks, then clearing plates and resetting tables

  Yes

  No

  N/A

• NEVER return to the kitchen empty handed, always bring plates back as you are coming back in

  Yes

  No

  N/A

• If you have more than two checks to run then ask for help on the radio

  Yes

  No

  N/A

• When running food; remember the check, clear the check, get the cutlery, run the food

  Yes

  No

  N/A

• If you forget what’s on a food check - use the show button

  Yes

  No

  N/A

• If there is food to run, leave any plates to be scraped until it’s quieter

  Yes

  No

  N/A

• Our pub food service time target is 7:30 minutes

  Yes

  No

  N/A

General Floor

• The floor should be swept once an hour at least, when clearing tables check the area around them and sweep if needed

  Yes

  No

  N/A

• Coffee machines should be checked for beans, empty grounds containers and milk is filled every half hour when they aren’t being used by customers

  Yes

  No

  N/A

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