6367 121 - Bar Team Leader

• The Five Swans - Newcastle

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• Prepared by

• Employee Name

Knowledge Test

• What should you do if you see orange checks on the app screens? (Assign a member of staff/ask for help)

  Pass

  Fail

  N/A

• What would you do if you saw a member of the team overpouring a draught pint? (Corrective coach the employee)

  Pass

  Fail

  N/A

• When taking a food order at the bar what part of the order do you read back before cashing off? (Food only - NOT drinks!)

  Pass

  Fail

  N/A

• What should everyone have assigned to them if they are running food/drinks? (Pager)

  Pass

  Fail

  N/A

• If there are no food or drinks to run, what should the floor team be doing? (Clearing and resting the floor - only return to bar/gantry when pagers buzz)

  Pass

  Fail

  N/A

General Catch Up

• Hows work at the moment?

  Really Good

  Good

  OK

  Not Good

  Really Bad

• Whats wrong?

• How are your shifts and hours?

• Is there anything that you need any help or training with?

• Is there anything the management team can do better?

• Is there anything we could improve in the pub?

• What’s your favourite thing about your job role?

• What’s your least favourite thing about your job role?

• Is there anything you’d like to discuss?

Actions & Sign Off

• Agreed actions

• Manager sign off

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• Manger Confirmation - all relevant actions will be passed onto the management team as required

• Employee sign off

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