Title Page
-
The Five Swans - Newcastle
-
Prepared by
-
Employee Name
Knowledge Test
-
What should you check before using the hoovers? (That there is the correct bag in the hoover)
-
What should you do before hoovering? (Spot sweep the floor for any debris unsuitable for hoover)
-
How much floor cleaner chemical should be used in a mop bucket? (Two pumps unless specified in the SOP - do not free pour)
-
What does the task ‘Clean down walls and ceiling’ mean on the job sheets? (Using soapy water and a cloth wipe down walls and ceilings)
-
What does the task ‘Spot clean the windows’ mean on the job sheets? (Using glass cleaner and blue roll, clean the windows on both sides where needed)
General Catch Up
-
Hows work at the moment?
-
Whats wrong?
-
How are your shifts and hours?
-
Is there anything that you need any help or training with?
-
Is there anything the management team can do better?
-
Is there anything we could improve in the pub?
-
What’s your favourite thing about your job role?
-
What’s your least favourite thing about your job role?
-
Is there anything you’d like to discuss?
Actions & Sign Off
-
Agreed actions
-
Manager sign off
-
Manger Confirmation - all relevant actions will be passed onto the management team as required
-
Employee sign off