90 day revisit
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Previous engineer
- Alastair Smith 0162
- Leigh Hawkins D137
- Matthew Dolphin D343
- Adrian Barker FS1293
- Ian Sanders FS1310
- Dumisani Ndhlovu FS1559
- Steven Reynolds FS2379
- Brent Blakemore FS2738
- Richard Kisbee FS2742
- Thomas Stoneham FS3715
- Peter Mcardle FS4274
- Stelian Lapascu FS4642
- Daniel Jones FS4654
- George Karnovski FS5060
- Ross Beattie FS5062
- Marc Bell FS5096
- Thomas Sharkey FS5147
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Your engineer name and tech code
- Alastair Smith 0162
- Leigh Hawkins D137
- Matthew Dolphin D343
- Adrian Barker FS1293
- Ian Sanders FS1310
- Dumisani Ndhlovu FS1559
- Steven Reynolds FS2379
- Brent Blakemore FS2738
- Richard Kisbee FS2742
- Thomas Stoneham FS3715
- Peter Mcardle FS4274
- Stelian Lapascu FS4642
- Daniel Jones FS4654
- George Karnovski FS5060
- Ross Beattie FS5062
- Marc Bell FS5096
- Thomas Sharkey FS5147
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Job number
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Date of revisit
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Location of revisit
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30 or 90 day Seg
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Reason why the customer called sky to book a service call
- No Seg 30 card left
- Customer didn't follow process
- Seg 30 card was lost
- Engineer didn't call back customer
Resolution
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What was required to complete the service?
- Customer education
- Replaced dish
- Replaced LNB
- Changed Sat cable
- Replaced STB
- Issue not with Sky equipment
- Replaced F Connectors
- Tightened F Connectors
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Engineer comments
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Photos - record all items that require to be rectified/replaced
Satisfaction
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Thank this customer for their time and apologise for the inconvenience.
Assure them that their feedback helps us to improve the quality of service we deliver.
Notes / comments
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Notes / comments
Sign-off
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Customer Signature (where available)
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Engineer signature
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Send a copy of the completed document to the previous engineer and manager
