9001 - 8D Root Cause & Rectification Report

• Company

• Location
  Address

• Customer Complaint Investigator

• Conducted on

  Date

Events Register

• Events Register Number

• Associated Project Number

8D Report

D1

• List 8D Team Members

MEMBER

• Full Name, Role and Signature

D2

• Briefly describe the problem, stating 5W2H (Who, What, When, Where, Why, How, How much/often)

D3

• Are there interim containment actions for this problem?

  Yes

  No

• Briefly describe current interim containment actions

• Rate effectiveness (1 = low, 10 = high)

• Why not? What temporary fixes can be integrated for preventing this problem from getting worse until a permanent solution is implemented?

D4

• Identify the root cause of the problem (Use Ishikawa Fishbone or 5 Whys if possible)

• Take/attach relevant photos as verification of the root cause

  Media

• Does the root cause of the problem reveal flaws in business processes?

  Yes

  No

• Why was the problem not detected and resolved at the time it occurred?

D5

• What permanent corrective (Risk Management) actions can be developed to solve the problem?

• Take/attach relevant photos as proof of effectiveness of corrective actions

  Media

D6

• Target Implementation Date of corrective actions

• Did we communicate the changes to all stakeholders?

  Yes

  No

D7

• Are additional measures needed to prevent similar problems?

  Yes

  No

• Briefly describe additional measures

• What lessons are learned and can be applied to other problems?

• Were procedures and work instructions updated?

  Yes

  No

  N/A

D8

• How can the team be rewarded to boost motivation?

Completion

• Additional Recommendations & Findings

• Full Name and Signature of 8D Team Leader

  Sign