Information
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Audit Title
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Employee
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Location
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Prepared by
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Conducted on
AAA Housekeeping 100 points Checklist and Brand Standard
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Checkout
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Stayover
Entrance (8)
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Hallway (wall and floor)
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Door (security chain, peephole)
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Door Frame
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Key card (working and clean)
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Odor
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Carpet and floor (clean, no stains)
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Privacy Sign
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IRD Breakfast Menu
Closet (13)
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Closet Door
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Mirror
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Shelf (dust free)
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Iron (no water)
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Iron board
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Hangers (8,8,3,3)
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Laundry bag and laundry ticket
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Foam pillow and blanket (zipper facing backwards)
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Robes and slippers
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Umbrella
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Flashlight
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Luggage racks (2)
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Safe ( unlocked and clean)
Desk and Dresser (15)
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Drawers (clean and fresh insert)
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Honor Bar (stocked, clean and odor free)
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TV (visual and volume)
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TV Remote ( working and clean)
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Channel guide
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Desk (dust free and clean)
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Desk Drawers (clean and organized)
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Lamp (on and dust free)
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Phone (working and cord organized)
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Stationary (4 of each item)
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Blotter, notepad, and pen (brand name showing )
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Spa menu and comment card
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Internet cord
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IRD Menu
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Sewing kit
Beverage Station (7)
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Clean Coffee Machine
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Coffee (2 decaf and 2 regular)
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Four Teas and Condiments
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Cups (2 plastic, 2 lids, and 2 mugs)
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Two water bottles (label facing front)
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Glassware (2 wine glasses and 2 water glasses with coasters)
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Ice bucket, plastic bag, and tong
General (16)
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Baseboard (clean and dust free)
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Trash (empty and new lining)
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Side stand (Bible and Book of Mormon )
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Alarm clock ( working with alarm off)
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Environmental frame
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Mirrors and artwork (dust free)
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Chair and ottoman
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Shoe shine (bag, horn, mitt and card)
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All lights working and dust free
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Phone with notepad and pen
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Floor (clean and stain free)
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Walls (no marks)
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Magazine (RC, RC Gift, Wedding, Cigar, and Wine)
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A/C vent (dusty free and 68 degree)
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Balcony and door/window clean
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Drapes and Curtains (clean, easy to open, and no rips)
Bed (6)
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Headboard
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Sheets (clean and pressed)
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Pillow (correct sizes and clean)
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Bed skirt
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Under bed
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Baseboard
Bathroom (21)
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Floor ( hair free especially in corners)
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Make up mirror (cleaning and working light )
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Tub / Shower
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Shower / tub walls
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Shower / tub drain
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Shower / tub floor
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Sink and Chrome
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Amenities (lotion, qtips, mouth wash, shower cap, soap, and cotton wad)
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Kleenex box
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Mirror
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Toilet (clean and no soap left)
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Toilet Paper (Tipped and even)
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Wash cloth, towel, and hand towels
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Bath matt and bath rug
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Trash can with lining
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Phone
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Shampoo, conditioner, and soap
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Two glasses with coasters
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Live floral or plant
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Hair dryer and bag
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Robe and slipper
Refinement / Sense of Luxury (8)
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Proper announcing to enter room
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Personal touch in service
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Staff makes eye contact and keeps focus on the guest.
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Used guest name
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Offer name to guest
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Clean and organized chart
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Name tag and uniform
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Credo card
