AAA Wake Up Call Services PBX Making the Call 25 points Minimum points for 5D = 15

• Audit Title

• Document No.

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

AAA Wake up call Services PBX Making the Call Total Attainable Points (25 ) Minimum points for 5D = 15

Initial Greeting. 3 points

• Message includes a warm and sincere greeting 1

  Yes

  No

  N/A

• Message includes the use of guest's name 2

  Yes

  No

  N/A

Work execution and efficiency 8 points

• Call is received within five minutes of requested time 1

  Yes

  No

  N/A

• Call is an automated message 1

  Yes

  No

  N/A

• Call is a live message 2

  Yes

  No

  N/A

• Message includes time of call 2

  Yes

  No

  N/A

• Message includes other pertinent information, such as weather 2

  Yes

  No

  N/A

Graciousness, thoughtfulness & sense of personalized service 7 points

• Operator is efficient yet unhurried and sensitive to the manner of the guest 2

  Yes

  No

  N/A

• Operator anticipates guest's needs or offers a personalized recommendation 2

  Yes

  No

  N/A

• There is additional evidence of personalized services 3

  Yes

  No

  N/A

Closing 5 points

• Operator provides a warm and sincere closing 2

  Yes

  No

  N/A

• Operator addresses guest by name during closing 2

  Yes

  No

  N/A

• The guest feels well served 1

  Yes

  No

  N/A

Refinement / Sense of Luxury 2 points

• Degree of Competency, Hospitality & Refinement + / - 1 or 2 pts.

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• Fabrizio Calvo

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• 5 Diamonds

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