AAA Wake Up Call Services PBX Taking the Order 13 points

• Audit Title

• Document No.

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

AAA Departure Services PBX Total Attainable Points (13 ) Minimum points for 5D = 8

Initial Greeting. 3 points

• Operator provides a warm and sincere greeting 1

  Yes

  No

  N/A

• Operator uses guest's name at least once prior to closing 2

  Yes

  No

  N/A

Work execution and efficiency 3 points

• Some type of service is available 24/7; Alarm clock or alternative method is used if there are no phones in room 1

  Yes

  No

  N/A

• Service number is answered within three rings 1

  Yes

  No

  N/A

• Operator asks appropriate questions and replies in a professional manner 1

  Yes

  No

  N/A

Graciousness, thoughtfulness & sense of personalized service 4 points

• Operator is efficient yet unhurried and sensitive to the manner of the guest 2

  Yes

  No

  N/A

• Operator anticipates guest's needs or offers a personalized recommendation 2

  Yes

  No

  N/A

Closing 3 points

• Operator provides a warm and sincere closing 1

  Yes

  No

  N/A

• Operator addresses guest by name during closing 2

  Yes

  No

  N/A

Refinement / Sense of Luxury 0 points ( Just take Notes)

• Degree of Competency, Hospitality & Refinement + / - 1 or 2 pts.

• FEED BACK

• Fabrizio Calvo

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• 5 Diamonds

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