Title Page
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Conducted on
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Prepared by
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Location
General
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Manager schedules are complete for the current month.
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ShiftNote is being used daily to communicate issues and opportunities.
Admissions & Cash Room
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Gift card audit has been completed for the past month.
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Gift cards are secured in the safe unless assigned to a crewmember. All gift cards are signed in and out of the cash room and variances are reported daily.
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Opening, mid, and closing safe counts are recorded in ShiftNote and verified by a manager.
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Petty cash is secured in the safe and only disbursed with authorization from the General Manager.
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Drawer pull audits are conducted a minimum of once per shift per department.
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Lead, supervisor, and manager access levels in Siriusware/BOS are assigned to the appropriate personnel only.
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Deposits are verified by a manager and logged.
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Monthly ticket and wristband inventory is complete.
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Till sign out log is up to date. Crewmembers must present property photo ID to receive till.
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Radios sign out log is up to date. Crewmembers must present property ID to receive till.
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Monthly price check audit is complete.
Admissions & Cash Room Training
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1. Employee File Audit (write employee name/department in notes)<br>Required (Admissions): EOT packet (complete w/ initials), General Knowledge quizzes, Admissions department quiz, cash handling & admissions skill outs (completed by manager or growth sup)<br>Required (Cash Room): EOT packet (complete w/ initials), General Knowledge quizzes, cash handling & cash room skill outs (completed by manager or growth sup)
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2. Employee File Audit (write employee name/department in notes)<br>Required (Admissions): EOT packet (complete w/ initials), General Knowledge quizzes, Admissions department quiz, cash handling & admissions skill outs (completed by manager or growth sup)<br>Required (Cash Room): EOT packet (complete w/ initials), General Knowledge quizzes, cash handling & cash room skill outs (completed by manager or growth sup)
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3. Employee File Audit (write employee name/department in notes)<br>Required (Admissions): EOT packet (complete w/ initials), General Knowledge quizzes, Admissions department quiz, cash handling & admissions skill outs (completed by manager or growth sup)<br>Required (Cash Room): EOT packet (complete w/ initials), General Knowledge quizzes, cash handling & cash room skill outs (completed by manager or growth sup)
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4. Employee File Audit (write employee name/department in notes)<br>Required (Admissions): EOT packet (complete w/ initials), General Knowledge quizzes, Admissions department quiz, cash handling & admissions skill outs (completed by manager or growth sup)<br>Required (Cash Room): EOT packet (complete w/ initials), General Knowledge quizzes, cash handling & cash room skill outs (completed by manager or growth sup)
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5. Employee File Audit (write employee name/department in notes)<br>Required (Admissions): EOT packet (complete w/ initials), General Knowledge quizzes, Admissions department quiz, cash handling & admissions skill outs (completed by manager or growth sup)<br>Required (Cash Room): EOT packet (complete w/ initials), General Knowledge quizzes, cash handling & cash room skill outs (completed by manager or growth sup)
Security & First Aid
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All security ambassadors have a current security license.
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First Aid kits are stocked.
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First Aid certificates for all certified personnel are posted.
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Incident Reports are completed for all Guest and crew injuries.
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Shift checklists are complete and filed.
Security Training
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1. Employee File Audit (write employee name in notes)<br>Required: EOT packet (complete w/ initials), General Knowledge quizzes, Security department quiz, Security skill out (completed by manager or growth sup)
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2. Employee File Audit (write employee name in notes)<br>Required: EOT packet (complete w/ initials), General Knowledge quizzes, Security department quiz, Security skill out (completed by manager or growth sup)
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3. Employee File Audit (write employee name in notes)<br>Required: EOT packet (complete w/ initials), General Knowledge quizzes, Security department quiz, Security skill out (completed by manager or growth sup)
Rides
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All ROPICs are filled out and signed off by appropriate personnel. ROPIC and maintenance inspection sheet are stapled and filed.
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Throughputs are recorded daily and trends are reviewed by management.
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Staffing logs are filled out and filed.
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Daily Operational Reports and Journals (DOR/DOJ) are filled out and filed. Downtime has appropriate initials from ops/maintenance.
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MVRs are on file for all crewmembers authorized to operate a train (N/A Pleasure Pier)
Rides Training
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1. Employee File Audit (write employee name in notes)<br>Required: EOT packet (complete w/ initials), General Knowledge quizzes, Rides department quiz, Ride skill outs (completed by manager or growth sup)
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1. Employee File Audit (write employee name in notes)<br>Required: EOT packet (complete w/ initials), General Knowledge quizzes, Rides department quiz, Ride skill outs (completed by manager or growth sup)
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3. Employee File Audit (write employee name in notes)<br>Required: EOT packet (complete w/ initials), General Knowledge quizzes, Rides department quiz, Ride skill outs (completed by manager or growth sup)
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4. Employee File Audit (write employee name in notes)<br>Required: EOT packet (complete w/ initials), General Knowledge quizzes, Rides department quiz, Ride skill outs (completed by manager or growth sup)
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5. Employee File Audit (write employee name in notes)<br>Required: EOT packet (complete w/ initials), General Knowledge quizzes, Rides department quiz, Ride skill outs (completed by manager or growth sup)
Games
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Monthly inventory is complete and all variances explained.
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Cost of sales meets divisional standards.
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Till audits are completed once per shift and logged.
Games Training
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1. Employee File Audit (write employee name in notes)<br>Required: EOT packet (complete w/ initials), General Knowledge quizzes, Games department quiz, cash handling & games skill outs (completed by manager or growth sup)
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2. Employee File Audit (write employee name in notes)<br>Required: EOT packet (complete w/ initials), General Knowledge quizzes, Games department quiz, cash handling & games skill outs (completed by manager or growth sup)
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3. Employee File Audit (write employee name in notes)<br>Required: EOT packet (complete w/ initials), General Knowledge quizzes, Games department quiz, cash handling & games skill outs (completed by manager or growth sup)
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4. Employee File Audit (write employee name in notes)<br>Required: EOT packet (complete w/ initials), General Knowledge quizzes, Games department quiz, cash handling & games skill outs (completed by manager or growth sup)
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5. Employee File Audit (write employee name in notes)<br>Required: EOT packet (complete w/ initials), General Knowledge quizzes, Games department quiz, cash handling & games skill outs (completed by manager or growth sup)
Food & Beverage/Concessions
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All crewmembers serving alcohol have a TABC certificate on file.
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Cost of sales meets divisional standards.
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Comps and voids are completed by leads and above only. All comps and voids have a signed receipt and/or reason.
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Monthly price check audit is complete.
Food & Beverage/Concessions Training
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1. Employee File Audit (write employee name in notes)<br>Required: EOT packet (complete w/ initials), General Knowledge quizzes, F&B department quiz, cash handling & food stand skill outs (completed by manager or growth sup), Food Handler card, TABC (if applicable)
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2. Employee File Audit (write employee name in notes)<br>Required: EOT packet (complete w/ initials), General Knowledge quizzes, F&B department quiz, cash handling & food stand skill outs (completed by manager or growth sup), Food Handler card, TABC (if applicable)
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3. Employee File Audit (write employee name in notes)<br>Required: EOT packet (complete w/ initials), General Knowledge quizzes, F&B department quiz, cash handling & food stand skill outs (completed by manager or growth sup), Food Handler card, TABC (if applicable)
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4. Employee File Audit (write employee name in notes)<br>Required: EOT packet (complete w/ initials), General Knowledge quizzes, F&B department quiz, cash handling & food stand skill outs (completed by manager or growth sup), Food Handler card, TABC (if applicable)
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5. Employee File Audit (write employee name in notes)<br>Required: EOT packet (complete w/ initials), General Knowledge quizzes, F&B department quiz, cash handling & food stand skill outs (completed by manager or growth sup), Food Handler card, TABC (if applicable)
Retail
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Daily sales goals are calculated and posted by management.
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Drawer pull audits are completed a minimum of once per shift.
Retail Training
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1. Employee File Audit (write employee name in notes)<br>Required: EOT packet (complete w/ initials), General Knowledge quizzes, Retail department quizzes, cash handling stand skill out (completed by manager or growth sup)
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2. Employee File Audit (write employee name in notes)<br>Required: EOT packet (complete w/ initials), General Knowledge quizzes, Retail department quizzes, cash handling stand skill out (completed by manager or growth sup)
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3. Employee File Audit (write employee name in notes)<br>Required: EOT packet (complete w/ initials), General Knowledge quizzes, Retail department quizzes, cash handling stand skill out (completed by manager or growth sup)
Maintenance & Facilities
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All ride inspection sheets are completed, signed by a supervisor/manager, and filed.
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All rides have current state inspection sticker.
Maintenance Training
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1. Employee File Audit (write employee name in notes)<br>Required: lockout/tagout, vehicle training
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2. Employee File Audit (write employee name in notes)<br>Required: lockout/tagout, vehicle training
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3. Employee File Audit (write employee name in notes)<br>Required: lockout/tagout, vehicle training
Training
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Snapshot audits are conducted a minimum of once per shift per department.
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Welcome to the WILD Bunch poster is displayed with the most recent Growth Supervisor welcome page.
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Most recent GSAT meeting notes are posted with management approved solutions.
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Be Part of the Solution GSAT Meeting Poster is displayed with the next meeting date & time.
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All crewmember training manuals are in stock.
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All Supervisors are in the Growth Program.
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All Leads have completed the Amusement Division Lead Training Program.
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110% Service Awards are posted in crew areas.
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Certified Trainer certificates are posted in crew areas.
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Motivational posters are displayed in crew areas.
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Crew communication boards are current and appealing.
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Pre-shift meetings are conducted by all departments and meeting notes are posted in crew areas.
Development
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All managers IPC with General Manager once per month. GM has meeting notes on file.
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All managers are working on their ongoing development grids. Progress is signed off by GM and RD.
Human Resources
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All required posters are displayed in crew areas (Federal All-In-One, OSHA 300A)
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All required Landry's posters are displayed in crew areas (Employee Hotline, Ring It Before You Bring It, Worker's Compensation Fraud)
Crash Kits
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Admissions crash kits are in place and stocked.
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Retail crash kits are in place and stocked.
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Food & Beverage crash kits are in place and stocked.