Information

  • Document No.

  • Audit Title

  • Local Government Area

  • Conducted on

  • Prepared by

  • Personnel

  • The Age Friendly Audit Tool consists of eight domains (sections). Each domain contains a number of questions, sometimes divided into sub-domains. There are several types of questions to collect data and each question provides the auditor with the opportunity to add comments. It is recommended to include as many comments as possible so as to enhance the output report. Photographs can add depth to both the data collected through the questions and the comments; it is therefore recommended that photographs are included where appropriate to strengthen the output report. Specific information will be contained where guidance is required throughout the Audit.

HEALTH AND COMMUNITY SERVICES

GP/Health Centre

  • Is there a GP service in your community?

  • What is the address of the GP?
  • Insert a photo of the GP Practice.

  • Is there disability access into the building?

  • Is disability parking available?

  • Is the GP accessible by public or community transport?

  • Are people with seniors cards bulk billed or provided with a discount?

  • Is the service promoted in the community? 1 - Not at all 2 - Very little 3 - Somewhat 4 - Quite a bit 5 - A great deal

  • Are at home visits available?

  • When is the GP open?

  • Is the front counter/reception desk no higher than 870mm with 800mm knee and toe plate clearances?

  • Are seniors satisfied with the provision of GP/Health Centre services? 1 - Very Dissatisfied 2 - Dissatisfied 3 - Neither Satisfied nor Dissatisfied 4 - Satisfied 5 - Very Satisfied

  • Are seniors satisfied with the physical access to GP/Health Centre Services? 1 - Very Dissatisfied 2 - Dissatisfied 3 - Neither Satisfied nor Dissatisfied 4 - Satisfied 5 - Very Satisfied

Hospital

  • Is there a hospital within 60 minutes from the town?

  • Does the hospital have an Emergency service?

  • Is the hospital in your local government area?

  • What is the address of the hospital?
  • Insert a photo of the hospital.

  • Is there disability access into the building?

  • Is disability parking available?

  • Is the front counter/reception desk no higher than 870mm with 800mm knee and toe plate clearances?

  • Are seniors satisfied with the provision of the Hospital service? 1 - Very Dissatisfied 2 - Dissatisfied 3 - Neither Satisfied nor Dissatisfied 4 - Satisfied 5 - Very Satisfied

  • Are seniors satisfied with the physical access to the Hospital? 1 - Very Dissatisfied 2 - Dissatisfied 3 - Neither Satisfied nor Dissatisfied 4 - Satisfied 5 - Very Satisfied

Dental

  • Is there a dental service within 60 minutes from the town?

  • Is the dental service in your local government area?

  • What is the address of the dental service?
  • Insert a photo of the dental service.

  • Is there disability access into the building?

  • Is disability parking available?

  • Is the dental service accessible by public or community transport?

  • Are people with seniors cards provided with a discount?

  • Is the service promoted in the community? 1 - Not at all 2 - Very little 3 - Somewhat 4 - Quite a bit 5 - A great deal

  • Is the front counter/reception desk no higher than 870mm with 800mm knee and toe plate clearances?

  • Are seniors satisfied with the provision of dental services? 1 - Very Dissatisfied 2 - Dissatisfied 3 - Neither Satisfied nor Dissatisfied 4 - Satisfied 5 - Very Satisfied

  • Are seniors satisfied with the physical access to the dental service? 1 - Very Dissatisfied 2 - Dissatisfied 3 - Neither Satisfied nor Dissatisfied 4 - Satisfied 5 - Very Satisfied

Allied health services

  • Are there allied health services (physiotherapy, occupational therapy, podiatry, physiologist, dietitian etc) within 60 minutes from the town or visiting services available?<br>

  • Insert address of service location.
  • Add a photo of the service location.

  • Is there disability access into the building?

  • Is disability parking available?

  • Is the service accessible by public or community transport?

  • Are people with seniors cards provided a discount?

  • Is the service promoted in the community? 1 - Not at all 2 - Very little 3 - Somewhat 4 - Quite a bit 5 - A great deal

  • Is the front counter/reception desk no higher than 870mm with 800mm knee and toe plate clearances?<br>

  • Are seniors satisfied with the provision of allied health services? 1 - Very Dissatisfied 2 - Dissatisfied 3 - Neither Satisfied nor Dissatisfied 4 - Satisfied 5 - Very Satisfied

  • Are seniors satisfied with the physical access to the allied health services? 1 - Very Dissatisfied 2 - Dissatisfied 3 - Neither Satisfied nor Dissatisfied 4 - Satisfied 5 - Very Satisfied

Pharmacy

  • Is there a pharmacy?

  • Insert address of pharmacy.
  • Insert a photo of the pharmacy.

  • Is there disability access into the building?

  • Is disability parking available?

  • Is the service accessible by public or community transport?

  • Are people with a seniors card provided with a discount?

  • Does the pharmacy offer a delivery service?

  • Are seniors satisfied with the provision of the pharmacy service? 1 - Very Dissatisfied 2 - Dissatisfied 3 - Neither Satisfied nor Dissatisfied 4 - Satisfied 5 - Very Satisfied

  • Are seniors satisfied with the physical access to the pharmacy? 1 - Very Dissatisfied 2 - Dissatisfied 3 - Neither Satisfied nor Dissatisfied 4 - Satisfied 5 - Very Satisfied

Shopping

  • Is there a shopping complex or precinct?

  • Insert address of shopping complex or precinct.
  • Insert photo of shopping complex or precinct.

  • Is there disability access into the shops?

  • Is disability parking available?

  • Is the shopping complex or precinct accessible by public or community transport?

  • Are seniors satisfied with the provision of shopping services? 1 - Very Dissatisfied 2 - Dissatisfied 3 - Neither Satisfied nor Dissatisfied 4 - Satisfied 5 - Very Satisfied

  • Are seniors satisfied with the physical access to the shopping complex or precinct? 1 - Very Dissatisfied 2 - Dissatisfied 3 - Neither Satisfied nor Dissatisfied 4 - Satisfied 5 - Very Satisfied

Health and Community Care Services (HACC)

  • Is a Home and Community Care (HACC) service provided?

  • Which HACC services are provided?

  • Is the service promoted in the community? 1 - Not at all 2 - Very little 3 - Somewhat 4 - Quite a bit 5 - A great deal

  • Are at home assessments available?

  • Are there any critical gaps in the HACC services provided?

  • Are seniors satisfied with the provision of HACC services? 1 - Very Dissatisfied 2 - Dissatisfied 3 - Neither Satisfied nor Dissatisfied 4 - Satisfied 5 - Very Satisfied

Home Care

  • In general, are the services for home care packages up to level 4 available? 1 - Level 1 supports people with basic care needs 2 - Level 2 supports people with low-level care needs 3 - Level 3 supports people with intermediate care needs 4 - Level 4 supports people with high-level care needs

  • For full details of services contained within the four packages click here.
    http://www.health.gov.au/internet/main/publishing.nsf/Content/E196D1F31C23914BCA257BF0001A8D54/$File/Home%20Care%20Packages%20Program%20Guidelines%20-%20Part%20E.pdf

  • Are there any critical gaps in the home care services provided?

  • If respite care has been identified as a critical gap, identify which type/s of respite care are not available.

  • Is palliative care available in the home?

  • Are seniors satisfied with the provision of Home Care services? 1 - Very Dissatisfied 2 - Dissatisfied 3 - Neither Satisfied nor Dissatisfied 4 - Satisfied 5 - Very Satisfied

Residential Aged Care/Multi-purpose Service

  • Is there a Residential Aged Care/Multi-purpose Service?

  • Insert address of the Residential Aged Care/Multi-purpose Service.
  • Insert a photo of the Residential Aged Care/Multi-purpose Service.

  • Is it designed to dementia standards?

  • Is there disability access into the building?

  • Is disability parking available?

  • Is the facility accessible by public or community transport?

  • Is the facility within close distance to the town site?

  • Are GP's able to access the facility for patient visits?

  • Is the service promoted in the community? 1 - Not at all 2 - Very little 3 - Somewhat 4 - Quite a bit 5 - A great deal

  • Is the service considered affordable?

  • Are seniors satisfied with the provision of the Residential Aged Care/Multi-purpose service? 1 - Very Dissatisfied 2 - Dissatisfied 3 - Neither Satisfied nor Dissatisfied 4 - Satisfied 5 - Very Satisfied

  • Are seniors satisfied with the physical access to the Residential Aged Care/Multi-purpose service? 1 - Very Dissatisfied 2 - Dissatisfied 3 - Neither Satisfied nor Dissatisfied 4 - Satisfied 5 - Very Satisfied

Other seniors care services

  • Is there any other seniors care services? (eg. community health clinics, day care centre etc.)

  • Insert address of the service.
  • Insert a photo of the service location.

  • Is there disability access into the building?

  • Is disability parking available?

  • Is the service provider accessible by public or community transport?

  • Is the service promoted in the community? 1 - Not at all 2 - Very little 3 - Somewhat 4 - Quite a bit 5 - A great deal

  • Are seniors satisfied with the provision of the service? 1 - Very Dissatisfied 2 - Dissatisfied 3 - Neither Satisfied nor Dissatisfied 4 - Satisfied 5 - Very Satisfied

  • Are seniors satisfied with the physical access to the service? 1 - Very Dissatisfied 2 - Dissatisfied 3 - Neither Satisfied nor Dissatisfied 4 - Satisfied 5 - Very Satisfied

OUTDOOR SPACES AND BUILDINGS

Parks and Open Spaces

  • Are parks and open spaces adequately provided generally? 1 - Very Poor 2 - Poor 3 - Fair 4 - Good 5 - Excellent

  • Are parks and open spaces accessible generally? 1 - Very Poor 2 - Poor 3 - Fair 4 - Good 5 - Excellent

  • Name of park

  • Insert address of park.
  • Insert photo of park.

  • Is there disability access?

  • Is disability parking available?

  • Is the park accessible by public or community transport?

  • Is the park well shaded?

  • Are there well scattered benches or seating?

  • Is the park well lit?

  • Are there footpaths within the park?

  • Is the footpath wide enough for wheelchairs/gophers/walking frames?<br><br>

  • Are pedestrian and cycle access separated?

  • Are footpaths well maintained and free of obstructions?

  • Are seniors satisfied with the provision of parks and open spaces generally? 1 - Very Dissatisfied 2 - Dissatisfied 3 - Neither Satisfied nor Dissatisfied 4 - Satisfied 5 - Very Satisfied

  • Are seniors satisfied with the physical access to parks and open spaces generally? 1 - Very Dissatisfied 2 - Dissatisfied 3 - Neither Satisfied nor Dissatisfied 4 - Satisfied 5 - Very Satisfied

Public buildings

  • Are seniors satisfied with the provision of public buildings generally? 1 - Very Dissatisfied 2 - Dissatisfied 3 - Neither Satisfied nor Dissatisfied 4 - Satisfied 5 - Very Satisfied

  • Are seniors satisfied with the physical access to public buildings generally? 1 - Very Dissatisfied 2 - Dissatisfied 3 - Neither Satisfied nor Dissatisfied 4 - Satisfied 5 - Very Satisfied

  • Name of public building

  • Insert address of building.
  • Insert photo of building.

  • Is there clearly visible directional and identification signage? <br>

  • Is there clearly visible navigational signage within the building?<br>

  • Is there disability access into the building?

  • Is disability parking available?

  • Is the building accessible by public or community transport?

  • Is the front counter/reception desk no higher than 870mm with 800mm knee and toe plate clearances?<br>

  • Is it easy to get around the public areas of the building? (This may include lift access, ramps, wheelchair access doors etc.)<br>

  • Are the floors non-slip?

  • Are there unisex disability accessible toilets?<br>

TRANSPORT AND MOVEMENT

Pedestrian Movement

  • Are there accessible, sloping curbs at pedestrian crossings?<br>

  • Are there any pedestrian crossings that require attention?

  • Identify any pedestrian crossings that are not considered adequate and describe the issue.

  • Are seniors satisfied with the provision of footpaths generally? 1 - Very Dissatisfied 2 - Dissatisfied 3 - Neither Satisfied nor Dissatisfied 4 - Satisfied 5 - Very Satisfied

  • Are the footpaths wide enough for wheelchairs/gophers/walking frames generally?<br><br>

  • Are pedestrian and cycle access separated generally?<br>

  • Are footpaths well maintained and free of obstructions generally?<br>

  • Are footpaths well lit generally?<br>

  • Is there adequate seating along major pedestrian routes?<br>

  • Are there adequate footpaths provided on key access routes generally (eg. Residential to facilities etc)<br>

  • Are pedestrian crossings adequately provided generally?<br>

  • Are there pedestrian crossings on key access routes? (eg. To community services and public facilities)<br>

  • Are there any footpaths that require attention?

  • Identify any footpaths that require attention and describe the issue.

Road Signage

  • Are seniors satisfied with the provision of road signage generally? 1 - Very Dissatisfied 2 - Dissatisfied 3 - Neither Satisfied nor Dissatisfied 4 - Satisfied 5 - Very Satisfied

  • Are traffic signs visible and well placed generally?<br>

  • Identify any critical gaps.

Public and Community Transport

  • Is public transport available?

  • Is the pick up at a convenient location?

  • Insert address of pick up location.
  • Is sheltered seating available at the pick up location?

  • Is the service promoted in the community? 1 - Not at all 2 - Very little 3 - Somewhat 4 - Quite a bit 5 - A great deal

  • Is there any other form of community transportation available? (eg. Community bus, HACC transport)<br>

  • What are the other forms of community transportation?

  • Is the service promoted in the community? 1 - Not at all 2 - Very little 3 - Somewhat 4 - Quite a bit 5 - A great deal

  • Is a taxi service available?<br>

  • Is the service promoted in the community? 1 - Not at all 2 - Very little 3 - Somewhat 4 - Quite a bit 5 - A great deal

  • Do people with seniors cards get offered a discount?

  • Are seniors satisfied with the provision of public and community transport? 1 - Very Dissatisfied 2 - Dissatisfied 3 - Neither Satisfied nor Dissatisfied 4 - Satisfied 5 - Very Satisfied

  • Are seniors satisfied with the physical access to public and community transport? 1 - Very Dissatisfied 2 - Dissatisfied 3 - Neither Satisfied nor Dissatisfied 4 - Satisfied 5 - Very Satisfied

HOUSING

Housing Stock

  • Is there sufficient suitable housing to meet the needs of the ageing population in the future? (eg. Smaller homes, 2-3 bedroom, single story, wider entrances, located close to services)<br>

  • Identify the critical gaps in the quality of housing stock, describe the characteristics.

  • Identify the critical gaps in the quantity of housing stock, describe the shortfall.

Maintenance and adaptation services

  • Are sufficient and affordable home maintenance and adaptation services available?

Housing security

  • What is the population with insecure tenancy arrangements aged over 70?

Retirement Village/Seniors Housing

  • Are seniors satisfied with the provision of Retirement Village/Senior Housing services? 1 - Very Dissatisfied 2 - Dissatisfied 3 - Neither Satisfied nor Dissatisfied 4 - Satisfied 5 - Very Satisfied

  • Are seniors satisfied with the physical access to the Retirement Village/Senior Housing? 1 - Very Dissatisfied 2 - Dissatisfied 3 - Neither Satisfied nor Dissatisfied 4 - Satisfied 5 - Very Satisfied

  • Is there a Retirement Village/Seniors Housing precinct?<br>

  • Insert address of Retirement Village/Seniors Housing precinct.
  • Insert photo of Retirement Village/Seniors Housing precinct.

  • Is there disability access into the village/precinct?<br>

  • Is disability parking available?

  • Is the village/precinct accessible by public or community transport?<br>

  • Is the village/precinct close to services and the community?<br>

SPORT AND RECREATION

Facilities

  • Is there an adequate range of sporting and recreation facilities that cater for people across a range of abilities? <br>

  • Are the sport and recreation facilities accessible?<br>

  • Are seniors satisfied with the provision of sport and recreation facilities? 1 - Very Dissatisfied 2 - Dissatisfied 3 - Neither Satisfied nor Dissatisfied 4 - Satisfied 5 - Very Satisfied

  • Are seniors satisfied with the physical access to sport and recreation facilities? 1 - Very Dissatisfied 2 - Dissatisfied 3 - Neither Satisfied nor Dissatisfied 4 - Satisfied 5 - Very Satisfied

Clubs

  • Are seniors actively involved in local sport and recreation clubs? 1 - Not at all 2 - Very little 3 - Somewhat 4 - Quite a bit 5 - A great deal

  • Are seniors satisfied with the provision of sport and recreation clubs? 1 - Very Dissatisfied 2 - Dissatisfied 3 - Neither Satisfied nor Dissatisfied 4 - Satisfied 5 - Very Satisfied

  • Are seniors satisfied with the physical access to sport and recreation clubs? 1 - Very Dissatisfied 2 - Dissatisfied 3 - Neither Satisfied nor Dissatisfied 4 - Satisfied 5 - Very Satisfied

SOCIAL PARTICIPATION

Volunteering

  • Is there a range of flexible volunteering opportunities to suit different interests? 1 - Not at all 2 - Very little 3 - Somewhat 4 - Quite a bit 5 - A great deal

  • Are volunteering opportunities well promoted? 1 - Not at all 2 - Very little 3 - Somewhat 4 - Quite a bit 5 - A great deal

  • Are volunteers provided with training and guidance? 1 - Not at all 2 - Very little 3 - Somewhat 4 - Quite a bit 5 - A great deal

  • Are senior volunteers recognised through awards and special events?<br>

  • Are seniors satisfied with provision of volunteering opportunities? 1 - Very Dissatisfied 2 - Dissatisfied 3 - Neither Satisfied nor Dissatisfied 4 - Satisfied 5 - Very Satisfied

  • Are seniors satisfied with the physical access to volunteering opportunities? 1 - Very Dissatisfied 2 - Dissatisfied 3 - Neither Satisfied nor Dissatisfied 4 - Satisfied 5 - Very Satisfied

Community events and activities

  • Are seniors satisfied with the provision of community events and activities? 1 - Very Dissatisfied 2 - Dissatisfied 3 - Neither Satisfied nor Dissatisfied 4 - Satisfied 5 - Very Satisfied

  • Are seniors satisfied with the physical access to community events and activities? 1 - Very Dissatisfied 2 - Dissatisfied 3 - Neither Satisfied nor Dissatisfied 4 - Satisfied 5 - Very Satisfied

  • Are activities free or low cost?<br>

  • Are activities well spread, at a variety of locations? 1 - Not at all 2 - Very little 3 - Somewhat 4 - Quite a bit 5 - A great deal

  • Are activities held at convenient locations? 1 - Not at all 2 - Very little 3 - Somewhat 4 - Quite a bit 5 - A great deal

  • Are activities accessible by community or public transport?<br>

  • Are activities at night well lit?<br>

  • Are activities held often enough? 1 - Not at all 2 - Very little 3 - Somewhat 4 - Quite a bit 5 - A great deal

  • Are activities held throughout the year? 1 - Not at all 2 - Very little 3 - Somewhat 4 - Quite a bit 5 - A great deal

  • Are activities interesting and varied to appeal to a range of people? 1 - Not at all 2 - Very little 3 - Somewhat 4 - Quite a bit 5 - A great deal

  • Are activities well promoted in the community? 1 - Not at all 2 - Very little 3 - Somewhat 4 - Quite a bit 5 - A great deal

Employment

  • Are flexible and appropriately paid opportunities available for senior workers? 1 - Not at all 2 - Very little 3 - Somewhat 4 - Quite a bit 5 - A great deal

  • Are seniors discriminated against on the basis of age? 1 - Not at all 2 - Very little 3 - Somewhat 4 - Quite a bit 5 - A great deal

  • Are seniors encouraged to take up self-employment opportunities generally? 1 - Not at all 2 - Very little 3 - Somewhat 4 - Quite a bit 5 - A great deal

  • Is training provided for post retirement options? 1 - Not at all 2 - Very little 3 - Somewhat 4 - Quite a bit 5 - A great deal

  • Do workplaces meet the needs of people with a disability generally? 1 - Not at all 2 - Very little 3 - Somewhat 4 - Quite a bit 5 - A great deal

  • Are seniors satisfied with provision of employment opportunities? 1 - Very Dissatisfied 2 - Dissatisfied 3 - Neither Satisfied nor Dissatisfied 4 - Satisfied 5 - Very Satisfied

  • Are seniors satisfied with the physical access to employment opportunities? 1 - Very Dissatisfied 2 - Dissatisfied 3 - Neither Satisfied nor Dissatisfied 4 - Satisfied 5 - Very Satisfied

Grandparents/older care givers of young children

  • Do grandparents/older care givers of young children feel they can access the support they need? 1 - Not at all 2 - Very little 3 - Somewhat 4 - Quite a bit 5 - A great deal

  • Identify any critical gaps.

RESPECT AND SOCIAL INCLUSION

Respect and Social Inclusion

  • Are seniors visible in the local media? 1 - Not at all 2 - Very little 3 - Somewhat 4 - Quite a bit 5 - A great deal

  • Are seniors recognised for their contributions in the local community? 1 - Not at all 2 - Very little 3 - Somewhat 4 - Quite a bit 5 - A great deal

  • Do seniors feel well respected by younger people? 1 - Not at all 2 - Very little 3 - Somewhat 4 - Quite a bit 5 - A great deal

  • Do seniors feel included in the community? 1 - Not at all 2 - Very little 3 - Somewhat 4 - Quite a bit 5 - A great deal

  • Are seniors involved in school activities? 1 - Not at all 2 - Very little 3 - Somewhat 4 - Quite a bit 5 - A great deal

COMMUNICATION AND INFORMATION

Communication and Information

  • Are seniors satisfied with the provision of information about services and activities in their community? 1 - Very Dissatisfied 2 - Dissatisfied 3 - Neither Satisfied nor Dissatisfied 4 - Satisfied 5 - Very Satisfied

Computers and Internet

  • Do seniors have home computers?

  • Do seniors have access to the internet?

  • Can seniors obtain assistance to access computers and the internet?

Health Promotion

  • Are there any Health Promotion activities aimed at Seniors? 1 - Not at all 2 - Very little 3 - Somewhat 4 - Quite a bit 5 - A great deal

  • Identify any critical gaps.

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