Title Page
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Document No.
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Conducted on
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Prepared by
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Location
Front Desk and Services
MOD Incharge
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MOD Name
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Tittle
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Date
YOUR RESPONSIBILITY
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As a Manager on Duty, you are in charge from 18:00 pm to 23:00 pm the following day of the hotel, on Weekday or Public Holiday. In front of the guest, you are the Management and you should be able to solve basic operational problems if the manager concerned is not at the hotel. In other words, it means that you should not to leave the hotel's property during your duty management. That is why it is preferable to be as often as possible in contact with the guest. You must always try to analyze the situation with guest's eyes. For any absence, please inform the Executive Secretary and organize your replacement at least 48 hour earlier. During your duty, you have to contact GM for any advise you need. In case of emergency, GM has to be contacted directly and immediately. At the end of the shift, make MOD report and send to Executive Secretary, cc to GM and department head concern. Manager on Duty should report the duty during Morning Briefing.
Your Meals
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You have your dinner in Linjani Restaurant and lunch at Employee Canteen. Don't forget to add "MANAGER ON DUTY" on the Officer check's for your consumption in the outlets during your duty, otherwise the drinks and meals will be charged to your personal account. Don't forget to take the MOD walkie talkie's at the security office. Get info from Front Office for VIP and Banquet for event. Inform the Front Office Team that you are on duty. Presence at the lobby during guest arriving. To accompany guest who is seating in the lobby area, lobby bar and restaurant, ask their comments about our standard of services and follow up all unsatisfied guest comments. Welcome VIP Guests and repeater guests.
DUTIES
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Anticipated Occupancy
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Occ
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Room Sold
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ADR
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Note special group, event, theme dinner, functions, VIP/Regulars/Accor Plus/Le Club for their room blockings
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Check preparation of key cards, welcome notes, etc. <br> <br>
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Enter Details
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Picture / Video (if any)
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Check Operator, wake up call request, TV Channel, In house music
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Enter Details
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Picture / Video (if any)
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Check Vehicle & Server Key Inventory in the Key Box (in, out, return) <br>
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Enter Details
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Picture / Video (if any)
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Check preparation of key cards, welcome notes, etc. <br> <br>
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Enter Details
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Picture / Video (if any)
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Check if any Guest Complain and Follow up ( Duty Log )
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Enter Details
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Picture / Video (if any)
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Person Incharge
MAIN ENTRANCES & LOBBY
MAIN ENTRANCES & LOBBY
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Check cleanliness of all lobby area
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Enter Details
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Picture / Video (if any)
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Security standby check
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Enter Details
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Picture / Video (if any)
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Cleanliness and maintenance of fixture & furniture, guests & plantation
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Enter Details
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Picture / Video (if any)
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Check staff main entrance, hotel main entrance & exit, parking area
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Enter Details
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Picture / Video (if any)
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Check Lobby Toilet
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Enter Details
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Picture / Video (if any)
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Check cleanliness of guest lift
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Enter Details
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Picture / Video (if any)
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How is our Front Office team welcoming the guest
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Enter Details
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Picture / Video (if any)
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Ambience & atmosphere Lobby Area
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Enter Details
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Picture / Video (if any)
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What is your overall comment
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Any suggestions or comments
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Enter Details
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Person Incharge
MEETING ROOM
MEETING ROOM
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Check all Meeting Room. Check preparation, services, audio visual, guest complaint (if there is any function)
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Picture / Video (if any)
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Personal Incharge
GUEST ROOM
GUEST ROOM
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Inspect minimum 5 (five) randomly selected rooms each hotel
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Room No
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State time and duration
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Enter Details
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Picture / Video (if any)
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Sufficient lightings
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Enter Details
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Picture / Video (if any)
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Cleanliness and tidyness of bedroom, bathroom
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Enter Details
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Picture / Video (if any)
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Amenities & Guest Supplies
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Enter Details
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Room Maintenance
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Enter Details
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Picture / Video (if any)
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Picture / Video (if any)
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Check the Fire Safety equipment in room and corridor
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Enter Details
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Picture / Video (if any)
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Any suggestions or comments
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Enter Details
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Personal Incharge
SPA
SPA
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Check all details in Spa area; massage rooms, reception, staff (manner, uniform), ambiance (calm and relax?), cleanliness
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Enter Details
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Picture / Video (if any)
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Any suggestions or comments
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Enter Details
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Person Incharge
Gym Area
Gym Area
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Check all details in Gym area; gym equipment, staff (manner, uniform), ambiance (calm and relax?), cleanliness
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Enter Details
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Picture / Video (if any)
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Any suggestions or comments
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Enter Details
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Person Incharge
RESTAURANT, BAR, KITCHEN, PASTRY
RESTAURANT, BAR, KITCHEN, PASTRY
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Check all conditions and situation of restaurant, bar, kitchen
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Enter Details
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Picture / Video (if any)
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Check all food storages are in order, cold temperatures of refrigerators, freezers & chillers, walk-in chiller
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Enter Details
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Picture / Video (if any)
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Check cleanliness & hygienic conditions of all places, crockery & utensils, drainages, garbage bins, kitchen team incl. Chef
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Enter Details
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Picture / Video (if any)
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Check all pastry food storages are in order, cold temperatures of refrigerators, freezers & chillers
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Enter Details
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Picture / Video (if any)
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Check pastry cleanliness & Hygienic conditions of all places, crockery & utensils, drainages, garbage bins, kitchen team incl. Chef
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Enter Details
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Picture / Video (if any)
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Check all dishwadhing areas & equipments
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Enter Details
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Picture / Video (if any)
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Check all SOP on HACCP handlings are in place
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Enter Details
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Picture / Video (if any)
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Any suggestions or comments
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Enter Details
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Person Incharge
ENGINEERING, HOUSEKEEPING, T&C OFFICE, CANTEEN, NOTICE BOARD
ENGINEERING, HOUSEKEEPING, T&C OFFICE, CANTEEN, NOTICE BOARD
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Check all lightings, computers in all back offices, HK & Laundry are turned off
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Enter Details
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Picture / Video (if any)
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Is canteen food in a good conditions (hot & fresh?)
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Enter Details
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Picture / Video (if any)
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Check if there is cigarette butt's around employee area
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Enter Details
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Picture / Video (if any)
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Check cleanliness of all areas incl. Notice board
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Enter Details
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Picture / Video (if any)
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Check if the notice board is up to date and informative
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Enter Details
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Picture / Video (if any)
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Call engineer on duty and check genset room, capacitor bank and other equipment, make sure everything's are working properly
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Enter Details
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Picture / Video (if any)
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Call engineer in duty and check Hotel Rooftop, make sure all equipment i.e. chiller, water heater, etc.are working properly
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Enter Details
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Picture / Video (if any)
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Any suggestions or comments
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Enter Details
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Person Incharge
LOADING DOCK, RECEIVING AREA
LOADING DOCK, RECEIVING AREA
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Check if there is any received goods left at loading dock area after 18:00 pm
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Enter Details
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Picture / Video (if any)
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Any Suggestions or Comments
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Enter Details
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Picture / Video (if any)
SWIMMING POOL
SWIMMING POOL
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Check cleanliness of Swimming Pool Area
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Enter Details
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Picture / Video (if any)
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Person Incharge
SECURITY & PARKING AREA
SECURITY & PARKING AREA
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Check cleanliness & Tidiness of Security Office
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Enter Details
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Picture / Video (if any)
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Check CCTV at Security Office, ensure all camera working properly
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Enter Details
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Picture / Video (if any)
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Check Basement Parking Area, cleanliness and tidiness
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Enter Details
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Picture / Video (if any)
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Any Suggestions or comments
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Enter Details
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Person Incharge
OVERALL OBSERVATIONS
OVERALL OBSERVATIONS
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You are required to interact with at least 3 (three) hotel guests
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Guest Name
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Room No
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Guest Comments
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Give your opinion on areas for improvement
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Person Incharge
Reservation
Reservation
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Check reservation email every 2 hours, make sure new booking handle with properly and input at our system accordingly
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Comment (if any)
