MOD CHECKLIST TBH

• MANAGER ON DUTY (MOD) STANDARD CHECKLIST

• MANAGER ON DUTY

• DATE

  Date

• Arrivals

• Departures

• Occupancy

• Quarantine Guest Total

• Arrivals

• Departures

• VIP In House

Staff On Duties

• Front Office

• GSM

• Housekeeping

• Food and Beverage

• Engineer

• LP

VIP's Arrivals - check with Front Desk the arrival time and greet VIP guests in the lobby

• undefined

Functions / Events

• undefined

Main Comments in GSM Logbook - indicate time and if case was resolved successfully

• undefined

Guest Interaction - complete feedback form and enroll the guest in SB Rewards if necessary

• undefined

Other Comments and Overall Highlights:

• undefined

• DATE

  Date

• INSPECTED BY

HOTEL AREAS

Entrance Lobby, Concierge, Bell Desk

• Organization & cleanliness

  Yes

  No

  N/A

• Lighting

  Yes

  No

  N/A

• Air-con/heating

  Yes

  No

  N/A

• Signage, posters, reader board, electronic displays

  Yes

  No

  N/A

• Elevators functioning properly

  Yes

  No

  N/A

• Luggage distribution/room organized and arranged

  Yes

  No

  N/A

• Toilets clean and stocked

  Yes

  No

  N/A

• Promotional material maintained

  Yes

  No

  N/A

• Employees grooming, wear name tags and attentiveness

  Yes

  No

  N/A

• Guest service officer

  Yes

  No

  N/A

• LP employee at post

  Yes

  No

  N/A

• Taxi service available

  Yes

  No

  N/A

Gift Shop / Sweet n Go

• Staff friendliness

  Yes

  No

  N/A

• Organization & cleanliness

  Yes

  No

  N/A

Hotel Perimeter

• Signage of hotel

  Yes

  No

  N/A

• Flags

  Yes

  No

  N/A

• Traffic Flow

  Yes

  No

  N/A

• LP guards at post

  Yes

  No

  N/A

• Outside area clear of debris

  Yes

  No

  N/A

• Car park area (LG, B1) clean, lighting maintained

  Yes

  No

  N/A

• Other comments

Fitness Center

• Organization & Cleanliness

  Yes

  No

  N/A

• Hotel service desk properly set up

  Yes

  No

  N/A

• Cleanliness of locker room/ restroom

  Yes

  No

  N/A

• Cleanliness of gym area

  Yes

  No

  N/A

• Cleanliness of pool area

  Yes

  No

  N/A

• Other comments

Reception

• Organization & cleanliness

  Yes

  No

  N/A

• Lighting

  Yes

  No

  N/A

• Air-con/Heating

  Yes

  No

  N/A

• Signage & Posters

  Yes

  No

  N/A

• Elevators functioning properly

  Yes

  No

  N/A

• Luggage distribution/room organized and arranged

  Yes

  No

  N/A

• Check-in/out efficient

  Yes

  No

  N/A

• Staff grooming and attentiveness

  Yes

  No

  N/A

• Guest service officer

  Yes

  No

  N/A

Public Restrooms

• Cleanliness and fresh smelling

  Yes

  No

  N/A

• Mirror

  Yes

  No

  N/A

• Hand soap, paper towel, toilet tissue

  Yes

  No

  N/A

• Water & toilet flush in working condition

  Yes

  No

  N/A

Lounge

• Lounge clean and properly set-up

  Yes

  No

  N/A

• Reception desk properly set-up

  Yes

  No

  N/A

• Air-con/ heating

  Yes

  No

  N/A

• Public restroom

  Yes

  No

  N/A

• Meeting room

  Yes

  No

  N/A

Floor Check

• Corridors and stairwells clear and properly lit

  Yes

  No

  N/A

• All storage rooms locked

  Yes

  No

  N/A

• Room service trays not picked up

  Yes

  No

  N/A

• Emergency exits clear, properly lit

  Yes

  No

  N/A

• Pantries

  Yes

  No

  N/A

• Firefighting equipment in place

  Yes

  No

  N/A

Business Center

• Staff friendliness

  Yes

  No

  N/A

• Organization & Cleanliness

  Yes

  No

  N/A

Banquet & Kitchen Areas

• Banquet/kitchen service corridor - cleanliness

  Yes

  No

  N/A

• Rooms set for function

  Yes

  No

  N/A

• Rooms cleaned, organized after use

  Yes

  No

  N/A

• Doors locked (if not used)

  Yes

  No

  N/A

• Lighting / AC switched off after use

  Yes

  No

  N/A

• Function in progress checked

  Yes

  No

  N/A

PABX

• Organization & Cleanliness

  Yes

  No

  N/A

• Information Board updated

  Yes

  No

  N/A

Employee Cafeteria

• Cleanliness

  Yes

  No

  N/A

• Menu of the day correctly prepared

  Yes

  No

  N/A

• Quality of food correct

  Yes

  No

  N/A

• Quantity of food proper

  Yes

  No

  N/A

Other Back of House Areas (Corridors, Engineering, Stores, Security, Executive Office)

• Cleanliness

  Yes

  No

  N/A

• Other comments

CCTV Rooms

• Organization & Cleanliness

  Yes

  No

  N/A

• Security Guard on duty

  Yes

  No

  N/A

• Other comments

Staff Entrance Area

• Security Guard on duty

  Yes

  No

  N/A

• Cleanliness

  Yes

  No

  N/A

Bicycle Parking

• Cleanliness

  Yes

  No

  N/A

• Other comments

Male/Female Lockers

Lockers

• Locker Area

  Select MALE FEMALE

  • MALE
  • FEMALE

• Cleanliness

  Yes

  No

  N/A

• Ventilation, Odor

  Yes

  No

  N/A

Male/Female Dormitories

• Dormitories

  Select MALE FEMALE

  • MALE
  • FEMALE

• Cleanliness

  Yes

  No

  N/A

• Other comments

Other areas (corridors, uniform room, offices)

• Cleanliness

  Yes

  No

  N/A

• Other comments

Receiving Dock/Garbage Room/Machine Room

• Security Guard on duty

  Yes

  No

  N/A

• Cleanliness

  Yes

  No

  N/A

• Other comments

Detailed Inspections

HOUSEKEEPING Storage inspection

• Cleanliness

  Yes

  No

  N/A

• Other comments

ENGINEERING Storage inspection

• Cleanliness

  Yes

  No

  N/A

• Other comments

FO BACK OFFICE Storage inspection

• Cleanliness

  Yes

  No

  N/A

• Other comments

• DATE

  Date

• INSPECTED BY

GUEST ROOM AREA

ROOM INSPECTIONS

• Room Number

• Door

  Good

  Fair

  Poor

  N/A

• Lobby light

  Good

  Fair

  Poor

  N/A

• Mini-Bar

  Good

  Fair

  Poor

  N/A

• Refrigerator

  Good

  Fair

  Poor

  N/A

• Closet

  Good

  Fair

  Poor

  N/A

• Luggage rack

  Good

  Fair

  Poor

  N/A

• Television

  Good

  Fair

  Poor

  N/A

• Writing table

  Good

  Fair

  Poor

  N/A

• Stationery

  Good

  Fair

  Poor

  N/A

• Table lamp

  Good

  Fair

  Poor

  N/A

• Desk & Chair

  Good

  Fair

  Poor

  N/A

• Waste basket

  Good

  Fair

  Poor

  N/A

• Coffee table

  Good

  Fair

  Poor

  N/A

• Easy chair / sofa/ settee

  Good

  Fair

  Poor

  N/A

• Standing lamp

  Good

  Fair

  Poor

  N/A

• Window

  Good

  Fair

  Poor

  N/A

• Curtain

  Good

  Fair

  Poor

  N/A

• Bedcover

  Good

  Fair

  Poor

  N/A

• Picture

  Good

  Fair

  Poor

  N/A

• Night table

  Good

  Fair

  Poor

  N/A

• Telephone set

  Good

  Fair

  Poor

  N/A

• Carpet

  Good

  Fair

  Poor

  N/A

• Wallpaper

  Good

  Fair

  Poor

  N/A

• Air-condition

  Good

  Fair

  Poor

  N/A

• Door

  Good

  Fair

  Poor

  N/A

• Light

  Good

  Fair

  Poor

  N/A

• Marble counter

  Good

  Fair

  Poor

  N/A

• Wash basin

  Good

  Fair

  Poor

  N/A

• Mirror

  Good

  Fair

  Poor

  N/A

• Tissue holder

  Good

  Fair

  Poor

  N/A

• Toilet roll cover

  Good

  Fair

  Poor

  N/A

• Toilet bowl

  Good

  Fair

  Poor

  N/A

• Telephone set

  Good

  Fair

  Poor

  N/A

• Bathtub / Showerhead

  Good

  Fair

  Poor

  N/A

• Bathroom amenities

  Good

  Fair

  Poor

  N/A

• Bath linen

  Good

  Fair

  Poor

  N/A

• Shower curtain

  Good

  Fair

  Poor

  N/A

• Waste basket

  Good

  Fair

  Poor

  N/A

• Floor

  Good

  Fair

  Poor

  N/A

• Wall

  Good

  Fair

  Poor

  N/A

• Cloths line

  Good

  Fair

  Poor

  N/A

• Ceiling

  Good

  Fair

  Poor

  N/A

Sitting Room

• Lights

  Good

  Fair

  Poor

  N/A

• Air-condition

  Good

  Fair

  Poor

  N/A

• Tables

  Good

  Fair

  Poor

  N/A

• Chair

  Good

  Fair

  Poor

  N/A

• Sofas

  Good

  Fair

  Poor

  N/A

• Floor

  Good

  Fair

  Poor

  N/A

• Television

  Good

  Fair

  Poor

  N/A

• DATE

  Date

• INSPECTED BY

• 1. Was it long before you were seated to a table?

  YES

  NO

  N/A

• 2. Were you warmly greeted by the hostess?

  Yes

  No

  N/A

• 3. Were you offered a drink? Up sell?

  Yes

  No

  N/A

• 4. Were you given a menu immediately?

  Yes

  No

  N/A

• 5. Music Volume?

  Slower

  Normal

  Higher

• 6. Was your order taken promptly and efficiently?

  Yes

  No

  N/A

• 7. How long before the first item you ordered were served?

  Yes

  No

  N/A

• 8. Was the presentation of the food satisfactory?

  Yes

  No

  N/A

• 9. Varieties of dishes?

  Yes

  No

  N/A

• 10. Was the quality & temperature of the food satisfactory?

  Yes

  No

  N/A

• 11. Were the chinaware, glassware, menu etc chipped or unclean?

  YES

  NO

  N/A

• 12. Were the table linen, menu and staff uniform clean and tidy?

  Yes

  No

  N/A

• 13. Was the overall quality of service up to standard?

  Yes

  No

  N/A

• 14. Employee focus on and anticipate guest needs?

  Yes

  No

  N/A

• 15. Was the smile comfortable?

  Yes

  No

  N/A

• 16. Employee knowledge of products of the restaurant

  Yes

  No

  N/A

• 17. Enough staffing? Nametags?

  Yes

  No

  N/A

• Other Comments

Other Defect While Walk-Trough

• Defect Picture

  Media