Title Page
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Conducted on
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Prepared by
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Location
Exterior - Facility
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All lights working
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Neon signs on timer and on at correct times of the day
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Concrete clean and free of stains
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Building facade clean - no dust, spider webs, bird nests, wasp nests
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Landscaping alive and well maintained
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Parking lot clean and free of trash
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Dumpster area clean - lids closed
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Exterior doors all locked - no doors propped open
Lobby - Facility
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All lights working
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Digital marquees in good working order and displaying accurate showtime info
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Ceilings and light fixtures free of dust and debris
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Music on, correct level and guest appropriate content
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Walls/trim/frames clean and free of dirt, dust and residue
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Floors clean and free of dirt and residue
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Windows clean
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Kiosks 100% functioning
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Merchandise display organized, folded and displayed professionally
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No slamming doors
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No foul orders present
Concierge - Facility
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All lights working
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Walls/trim/frames clean and free of dirt, dust and residue
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Ceilings and light fixtures free of dust and debris
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Counter clean and free of dust, clutter and debris
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Floors clean and free of dirt and residue
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All poster and ad material is up to date - properly displayed
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Ticketing terminals working 100%
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Stanchions clean
Concierge - Operations
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Concierge greets guests as they enter the building
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Concierge is able to share current movie information; rotten tomatoes scores, personal recommendations, upcoming movies
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Concierge is able to share current initiatives; merchandise information, gift cards, programming on screen this week
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Concierge is able to share Alamo steps of service to a new guest
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Concierge answers the phone with appropriate Alamo greeting
Restrooms - Facility
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All lights working
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Mirrors clean and streak free
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Counter clean and free of water, soap and debris
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All sensors working
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All dispensers stocked
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All toilet seats are tightly secured
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Floors clean and free of dirt and residue
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Walls/trim/frames clean and free of dirt, dust and residue
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Music on, correct level and guest appropriate content
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Ceilings and light fixtures free of dust and debris
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Partitions clean and free of dust and debris
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Chrome trashcans/hand towel dispensers clean
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Baby changing station clean
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No foul odors present
Restrooms - Operations
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Cleaned every 30 mins
Concept Bar - Facility
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All lights working
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Walls/trim/frames clean and free of dirt, dust and residue
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Floors clean and free of dirt and residue
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Ceilings and light fixtures free of dust and debris
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Windows and sills clean
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Tables, chairs and stool are clean and in good working condition - no wobbly tables/chairs
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Sanitizing and cleaning chemicals present, labeled and properly stored
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Coolers holding proper temp
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Coolers are clean; no debris, dirt, standing water and clean gaskets
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Proper dating and rotation of product
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Open wine bottles dated
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Bar top clean - no clutter
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Shelves clean - clutter free
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Tables clean
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Employee drinks have lids and below product
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Hand sinks clean and stocked
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Ice scooped stored properly
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Soda gun clean
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Glassware clean
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Dish machine chemicals properly calibrated - reached correct temp
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Bar terminals clean, clutter free and working properly
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No evidence of fruit flies
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No foul odors present
Concept Bar - Operations
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Taste 2 top selling cocktails
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Correct and clean uniforms
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Bartender greets guests as they enter the bar area - greet within 1 minute at table or bar top
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Bartender checking IDs
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Correct training materials in use
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Training materials clean and available for staff
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Correct builds and recipes in use
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Builds and recipes are clean and available for staff
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Server sections established
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Server station established and stocked for service
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Servers and Bartenders able to communicate Alamo steps of service
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Server and Bartenders able to manage guest's experience who are seeing a feature
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Servers and Bartenders have extensive beer and spirit knowledge
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Servers and Bartenders have extensive menu and special menu knowledge
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Table delivery accurate
Theaters - Facility
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Theater door magnets working
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No slamming doors
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All lights working
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Server station clean and stocked
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Sever station heat lamps working
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Server station chemicals properly stored and labeled
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Walls/trims/frames clean and free of dirt, dust and residue
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Floors clean and free of dirt, residue and spills
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Carpets are clean and free of dirt, residue and spills
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Chairs are clean and in good condition
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Proper chemicals used for cleaning seats
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Cup holders clean
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Menus clean and in perfect condition
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Correct drop menus in use
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Tables are clean and in good condition <br>
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Order card rail clean and in good condition
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Clear pathways for emergency exits
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Kick plates clean
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No foul odors
Theater - Operations
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Theaters opens 30 mins before showtime
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Bottom curtain conceals items behind screen - no unnecessary furniture or equipment in the front of the house
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Managers present at appropriate times of the guest experience
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Servers do not exceed 40 par
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Servers give guests the right-of-way
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Staff assists guests in finding their seats
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Servers greet guests within 3 mins
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Servers ask "have you been to the Alamo before"
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Server able to communicate Alamo steps of service <br>
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Servers check movie ticket vs seat #
- Yes
- No
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Servers use handhelds when lights are up
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Servers asks for CC to pre-swipe
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Server recommends items to order, modifications and additions
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Server has extensive beer and spirit knowledge
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Server has extensive menu and specials knowledge
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Servers check IDs
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Servers turn off handhelds when lights go down
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Movie starts at advertised time
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Doors close when the when lights go down
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Servers/Support ducks out of guest's line of sight
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Food arrives within appropriate ticket time
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Food is delivered to the correct table number and person in the party
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Server courses out meal - apps, entrees and desserts
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Servers and Managers corrector address talkers/texters
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Servers pre-buss at appropriate times of the movie
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Servers not hitting the backs of seats or feet
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Servers drop checks at the appropriate time in the movie
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All checks closed before the end of the movie
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Theater held to 72 degrees
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Rope or partitions used during theater clean
Theaters - Presentation
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Pre-show audio levels correct
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Trailer audio level correct
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Pre-show lighting levels correct
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Proper show flow before feature
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Trailer light levels and cue correct
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Trailer masking correct
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Table lighting correct
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Isle/row lighting correct
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Feature light levels and cue correct
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Feature masking correct
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Feature audio levels correct
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No light bleed from exterior doors
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No light bleed from Server station/guest entry hallways
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No sound bleed from exterior forces, hallways or adjacent houses
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No HVAC, rattles or extraneous noises
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No projection booth light or sound bleed
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Sound check complete by managers or projectionist
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Screen image light levels sufficient
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Image in focus and no discoloration
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CC & ALD devices working
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All speakers working
Mezzanine - Facility
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Clean and organized - no clutter (non projection supplies removed)
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Build table in good working order
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Port windows clean
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Ceilings tiles free of water damage or leaks
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PCI Compliance - IT room and cage locked
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PCI Compliance - sign in/out sheet for non Alamo employees in IT room
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PCI Compliance - daily checklist filled out and filed
PCE - Facility
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Storage room clean and organized
Props - Facility
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Storage room clean and organized
Managers - Operations & Licenses
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5 in 1 poster (FMLA, Polygraph, OSHA, FLSA minimum wage requirement, equal employment opportunity)
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USERRA
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Choke poster
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Work related injury plan
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Unemployment
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Child labor
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Local hospital map
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First aid kit available
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Emergency action binder
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Staff members 100% (T)ABC & Food Handler Certified
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Most recent Steritech score above 85%
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Most recent health inspection score above 90%
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All regulatory licenses and permits current
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Stocked with gift cards, rain checks, F&B vouchers
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Daily shift meetings - system for disseminating information
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Late guests properly managed - at least 15 mins scheduled after lights down
Training - Systems & Operations
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Trainers are certified - roster with name, date and position certified
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New hire 90 day evals
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Process for collecting daily trainer notes on trainee
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Process for collecting daily trainee notes on trainer
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Venue hosts quarterly trainer meeting
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Current New Hire Orientation in use (execution in theater)
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Current TTT presentation/program in use
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Current Survival Guides in use
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Current Trainer Checklists in use
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Check past 3 new hires documentation of training systems
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Training manager attends monthly training conference call
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Alamo U rates above 90% for the quarter
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Training certification current?
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Date of Certification?
NPS
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+ 75% QTD