Title Page

  • Conducted on

  • Prepared by

  • Location

Exterior - Facility

  • All lights working

  • Neon signs on timer and on at correct times of the day

  • Concrete clean and free of stains

  • Building facade clean - no dust, spider webs, bird nests, wasp nests

  • Landscaping alive and well maintained

  • Parking lot clean and free of trash

  • Dumpster area clean - lids closed

  • Exterior doors all locked - no doors propped open

Lobby - Facility

  • All lights working

  • Digital marquees in good working order and displaying accurate showtime info

  • Ceilings and light fixtures free of dust and debris

  • Music on, correct level and guest appropriate content

  • Walls/trim/frames clean and free of dirt, dust and residue

  • Floors clean and free of dirt and residue

  • Windows clean

  • Kiosks 100% functioning

  • Merchandise display organized, folded and displayed professionally

  • No slamming doors

  • No foul orders present

Concierge - Facility

  • All lights working

  • Walls/trim/frames clean and free of dirt, dust and residue

  • Ceilings and light fixtures free of dust and debris

  • Counter clean and free of dust, clutter and debris

  • Floors clean and free of dirt and residue

  • All poster and ad material is up to date - properly displayed

  • Ticketing terminals working 100%

  • Stanchions clean

Concierge - Operations

  • Concierge greets guests as they enter the building

  • Concierge is able to share current movie information; rotten tomatoes scores, personal recommendations, upcoming movies

  • Concierge is able to share current initiatives; merchandise information, gift cards, programming on screen this week

  • Concierge is able to share Alamo steps of service to a new guest

  • Concierge answers the phone with appropriate Alamo greeting

Restrooms - Facility

  • All lights working

  • Mirrors clean and streak free

  • Counter clean and free of water, soap and debris

  • All sensors working

  • All dispensers stocked

  • All toilet seats are tightly secured

  • Floors clean and free of dirt and residue

  • Walls/trim/frames clean and free of dirt, dust and residue

  • Music on, correct level and guest appropriate content

  • Ceilings and light fixtures free of dust and debris

  • Partitions clean and free of dust and debris

  • Chrome trashcans/hand towel dispensers clean

  • Baby changing station clean

  • No foul odors present

Restrooms - Operations

  • Cleaned every 30 mins

Concept Bar - Facility

  • All lights working

  • Walls/trim/frames clean and free of dirt, dust and residue

  • Floors clean and free of dirt and residue

  • Ceilings and light fixtures free of dust and debris

  • Windows and sills clean

  • Tables, chairs and stool are clean and in good working condition - no wobbly tables/chairs

  • Sanitizing and cleaning chemicals present, labeled and properly stored

  • Coolers holding proper temp

  • Coolers are clean; no debris, dirt, standing water and clean gaskets

  • Proper dating and rotation of product

  • Open wine bottles dated

  • Bar top clean - no clutter

  • Shelves clean - clutter free

  • Tables clean

  • Employee drinks have lids and below product

  • Hand sinks clean and stocked

  • Ice scooped stored properly

  • Soda gun clean

  • Glassware clean

  • Dish machine chemicals properly calibrated - reached correct temp

  • Bar terminals clean, clutter free and working properly

  • No evidence of fruit flies

  • No foul odors present

Concept Bar - Operations

  • Taste 2 top selling cocktails

  • Correct and clean uniforms

  • Bartender greets guests as they enter the bar area - greet within 1 minute at table or bar top

  • Bartender checking IDs

  • Correct training materials in use

  • Training materials clean and available for staff

  • Correct builds and recipes in use

  • Builds and recipes are clean and available for staff

  • Server sections established

  • Server station established and stocked for service

  • Servers and Bartenders able to communicate Alamo steps of service

  • Server and Bartenders able to manage guest's experience who are seeing a feature

  • Servers and Bartenders have extensive beer and spirit knowledge

  • Servers and Bartenders have extensive menu and special menu knowledge

  • Table delivery accurate

Theaters - Facility

  • Theater door magnets working

  • No slamming doors

  • All lights working

  • Server station clean and stocked

  • Sever station heat lamps working

  • Server station chemicals properly stored and labeled

  • Walls/trims/frames clean and free of dirt, dust and residue

  • Floors clean and free of dirt, residue and spills

  • Carpets are clean and free of dirt, residue and spills

  • Chairs are clean and in good condition

  • Proper chemicals used for cleaning seats

  • Cup holders clean

  • Menus clean and in perfect condition

  • Correct drop menus in use

  • Tables are clean and in good condition <br>

  • Order card rail clean and in good condition

  • Clear pathways for emergency exits

  • Kick plates clean

  • No foul odors

Theater - Operations

  • Theaters opens 30 mins before showtime

  • Bottom curtain conceals items behind screen - no unnecessary furniture or equipment in the front of the house

  • Managers present at appropriate times of the guest experience

  • Servers do not exceed 40 par

  • Servers give guests the right-of-way

  • Staff assists guests in finding their seats

  • Servers greet guests within 3 mins

  • Servers ask "have you been to the Alamo before"

  • Server able to communicate Alamo steps of service <br>

  • Servers check movie ticket vs seat #

  • Servers use handhelds when lights are up

  • Servers asks for CC to pre-swipe

  • Server recommends items to order, modifications and additions

  • Server has extensive beer and spirit knowledge

  • Server has extensive menu and specials knowledge

  • Servers check IDs

  • Servers turn off handhelds when lights go down

  • Movie starts at advertised time

  • Doors close when the when lights go down

  • Servers/Support ducks out of guest's line of sight

  • Food arrives within appropriate ticket time

  • Food is delivered to the correct table number and person in the party

  • Server courses out meal - apps, entrees and desserts

  • Servers and Managers corrector address talkers/texters

  • Servers pre-buss at appropriate times of the movie

  • Servers not hitting the backs of seats or feet

  • Servers drop checks at the appropriate time in the movie

  • All checks closed before the end of the movie

  • Theater held to 72 degrees

  • Rope or partitions used during theater clean

Theaters - Presentation

  • Pre-show audio levels correct

  • Trailer audio level correct

  • Pre-show lighting levels correct

  • Proper show flow before feature

  • Trailer light levels and cue correct

  • Trailer masking correct

  • Table lighting correct

  • Isle/row lighting correct

  • Feature light levels and cue correct

  • Feature masking correct

  • Feature audio levels correct

  • No light bleed from exterior doors

  • No light bleed from Server station/guest entry hallways

  • No sound bleed from exterior forces, hallways or adjacent houses

  • No HVAC, rattles or extraneous noises

  • No projection booth light or sound bleed

  • Sound check complete by managers or projectionist

  • Screen image light levels sufficient

  • Image in focus and no discoloration

  • CC & ALD devices working

  • All speakers working

Mezzanine - Facility

  • Clean and organized - no clutter (non projection supplies removed)

  • Build table in good working order

  • Port windows clean

  • Ceilings tiles free of water damage or leaks

  • PCI Compliance - IT room and cage locked

  • PCI Compliance - sign in/out sheet for non Alamo employees in IT room

  • PCI Compliance - daily checklist filled out and filed

PCE - Facility

  • Storage room clean and organized

Props - Facility

  • Storage room clean and organized

Managers - Operations & Licenses

  • 5 in 1 poster (FMLA, Polygraph, OSHA, FLSA minimum wage requirement, equal employment opportunity)

  • USERRA

  • Choke poster

  • Work related injury plan

  • Unemployment

  • Child labor

  • Local hospital map

  • First aid kit available

  • Emergency action binder

  • Staff members 100% (T)ABC & Food Handler Certified

  • Most recent Steritech score above 85%

  • Most recent health inspection score above 90%

  • All regulatory licenses and permits current

  • Stocked with gift cards, rain checks, F&B vouchers

  • Daily shift meetings - system for disseminating information

  • Late guests properly managed - at least 15 mins scheduled after lights down

Training - Systems & Operations

  • Trainers are certified - roster with name, date and position certified

  • New hire 90 day evals

  • Process for collecting daily trainer notes on trainee

  • Process for collecting daily trainee notes on trainer

  • Venue hosts quarterly trainer meeting

  • Current New Hire Orientation in use (execution in theater)

  • Current TTT presentation/program in use

  • Current Survival Guides in use

  • Current Trainer Checklists in use

  • Check past 3 new hires documentation of training systems

  • Training manager attends monthly training conference call

  • Alamo U rates above 90% for the quarter

  • Training certification current?

  • Date of Certification?

NPS

  • + 75% QTD

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.