Title Page
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Conducted on
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Prepared by
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Location
Duty Managers
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Is the duty Managers name on the board, get them paged to see how long it takes to get to checkouts. ( they should be there within two minutes)
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Have all duty managers got a copy of their GM certificate in the liquor folder and have they attended an ALS course and refresher when necessary?
Sale of liquor and compliance
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Have all supervisors got their ALS tags visible on their lanyard or pinned to their pocket? (Not hanging off their hip)
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If a team member is wearing a store card, have they completed an ALS course and has this been signed out by that person for the day and signed back in by them at the end of their shift? ( what action has been done to replace this card).
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Observe and watch if the operator interacts with the customer and if ID is required they have this ready for the Supervisor when called, this must be removed from a wallet or plastic sleeve.
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When the supervisor is called observe their engagement with the customer. Do they make eye contact and greet the customer? (this to access for customer intoxication)
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Are the liquor posters update? (It should not refer to under influence of drugs in the last paragraph) Are there sufficient posters at the beginning of point of sale and in the liquor department.
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Have all ALS holders completed a refresher in the last twelve months, check payroll to ensure this has been updated. ( the date on their tag is an issue date, not an expiry, so may have a refresher two or three months before or after this date depending on schedule.)
RTV for cigarettes
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Does the store have a labelled credit bin in a locked cupboard or area?
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Is the store following best practice by following the credit process on the intranet, under Tobacco. Unless there is a small amount, there should be no old stock that hasn't been processed. Store should not be swapping out stock with suppliers.
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Is there any stock packed up ready to go back with a courier ticket? If yes has the correct process been followed is it in a locked area?
Liquor Folder
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Is the liquor folder laid out per the contents page? And is the contents page correct?
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Are all General Managers certificates current? If any have expired, what action has the store taken?
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Has the store completed their store plan? Has all the team and Group Manager signed it off?
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Check the plan, are the store sticking to their plan - verify i.e (if huddles are to be completed, is there a tracker etc)
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Is the liquor policy the most up to date v15 and has everyone singed it off yearly?
