Always Improving Maturity Assessment

Gemba Walk - How do you look to always improve efficiencies and customer value in your department? Survey 3 x Department Managers<br>Ideal Response: Gemba Walk, 8 Wastes

Gemba Walk - How do you seek team input into improving their area of work? Survey 3 x Department Managers<br>Ideal Response: Gemba Walk, Engage, Ask for team feedback, ideas, frustrations

Gemba Walk - How do you track, pick, and then take action on team ideas/suggestions? Survey 3 x Department Managers<br>Ideal Response: Evidence of Always Improving Tracking, Pick Matrix, Involve team in implementation

VMB's - How does your area of work share daily information, results, and key focuses with it's team members? Survey 3 x General Team Members<br>Ideal Response: Huddle, 1:1 around VMB. Ask team member to show you the VMB and articulate some of the key info.<br>

VMB's - Review the Centre VMB and all Department VMB's. Do they link to the Brand Purpose, 4 Customer Commitments and relevant KPI's? Do they clearly define actions of improvement for our team/customers?<br>

SOP's - What is a SOP? What SOP's do you have in your area of work? And where are they kept? Survey 2 x DM's, 2 x General Team Members<br>Ideal Response: Can articulate

SOP's - How do you ensure product quality in your area of work? Survey 2 x DM's, 2 x General Team Members<br>Ideal Response: Can articulate. References SOP's

SOP's - Ask the CSM, LLM, and Produce Manager to articulate Best Practice in their Departments. <br>Ideal Response: CSM - Rosters, LLM - Night Fill Best Practice (Snake), Produce - Food Project Best Practice

5S - What is 5S? And how is it used?<br>Ideal Response: Sort, Set, Shine, Standardise, Sustain. Improves Workplace Organisation/Reduces waste.

5S - Review examples of 5S. Has standardisation been achieved? And is there evidence it is being sustained?

5S - What examples of 5S are there in<br>Safety?<br>Ideal Response: Exclusion Zones, SMP etc

Structured Problem Solving - When problem solving, What tool do you use to find root cause? How does it work?<br>Ideal Response: 5 Why's

Structured Problem Solving - Why is having structured problem solving so important?<br>Ideal Response: Better for team, better for customer. Survey 1 x Senior Manager, 2 x DM's

Structured Problem Solving - Why is having structured problem solving so important?<br>Ideal Response: Better for team, better for customer.

Store Manager Project Progress

Group Manager Project Progress