Information
-
Document No.
-
Audit Title
-
Ship
-
Picture of the ship
-
Location
-
Cruise code
-
Conducted on
-
Captain
-
Hotel manager
-
Cruise manager
-
Security check
Security
-
Port of security
-
Date of security check
-
Name of guard
-
Doing his job correctly?
-
Present all the time
-
Dresscode
-
Friendliness
-
Comments Security
-
Gangway and entrance
Gangway
-
Plants are displayed in new type of holder?
-
Tent is displayed outside the ship
-
Beach flags are displayed
-
Gangway carpet
-
additional comments gangway
-
Media gangway
Entrance and Lobby
-
Logo mats
-
description of the issue
- mats damaged/worn
- mats dirty
-
Marble floor
-
Reception desk
-
What needs attention
- repair book in sight
- chaotic desk
- finger prints on the surface
- other
-
Is the reception desk manned
-
Friendliness of the reception staff
-
GPS - Info screen is working
-
Comments lobby
Elevator and stairs
-
Elevator is working
-
out of order since
-
Signage of levels at elevator buttons
-
Stairs and railings in lobby are clean
-
Stairs CTR have a safety fence
-
Comments elevator and stairs
CM and Hotman area
-
CM desk looks organized
-
Hotman desk looks organized
-
Guest printer
-
additional comments cm hotman area
Library
-
Books
-
Games
-
Curtains
-
Furniture
-
- tables
- 1 pax Sofa's
- coach
- lamps
- decorations
- fresh flowers
- fireplace
- day curtains
-
additional comments library
Shop
-
Product display
-
Cleanliness of the shop
-
Please make pictures of the shop
-
Comments shop:
Public toilets
-
Hooks on the door are mounted
-
-
Cleanliness Mens toilet
-
Cleanliness Ladies toilet
-
Comments toilets
-
Pictures of issues public toiletsA
-
Check Lounge and Bar
Lounge and Bar
-
Coffee station set up
-
General cleanliness lounge
-
WMF machine is working
-
since when is the machine out of order
-
missing on coffee corner
- skimmed milk
- coffee cream cup
- coffee cream lactose free
- espresso spoons
- coffee spoons
- tea diverse
- nescafe
- brown sugar
- white sugar
- honey
- sweetener
- fresh lemon parts
- labels
-
Pantry door is closed
-
Wooden floor
-
Tapas board
-
Lounge carpet
-
Bar and bar set up
-
Safety fence at stairs
-
Decorations
-
Lamps
-
Use of actual printing material
-
Comments lounge and bar
-
Add media
Lounge furniture
-
Card chairs
-
Coaches
-
Sofa's
-
Large tables
-
Small glass tables
-
Describe technical condition of upholstery/ issues
-
Additional pictures lounge issues
-
Check Restaurant
Restaurant
-
General cleanliness restaurant
Services
-
Friendliness crew
-
Waiter food service
-
Wine service
-
Presentation
-
Additional restaurant service comments
Restaurant Technical and cleanliness
-
Marble surface and floor
-
Buffet
-
Fridges and glass doors of fridges
-
Carpet
-
Curtains
-
Windows and window cases
-
Add media
Restaurant furniture
-
Large tables
-
Chairs
-
Benches
-
Describe technical condition of upholstery/ issues
-
Add media
wine bars
-
Wooden floor
-
Chairs
-
Table
-
Wine fridges
-
Check Corridors
Corridors
-
Corridor number level
-
-
Condition woodpanels
-
Condition Carpet
-
Comments
-
Photo's issues Corridors
-
Check CTR
Captain's Table Restaurant
-
General cleanliness CTR
CTR Restaurant furniture
-
Chairs
-
Large tables
-
Describe technical condition of upholstery/ issues
-
Add media
-
CTR wooden floor
-
WMF machine CTR is working
-
since when is the machine out of order
-
missing on coffee corner CTR
- skimmed milk
- coffee cream cup
- coffee cream lactose free
- espresso spoons
- coffee spoons
- tea diverse
- nescafe
- brown sugar
- white sugar
- honey
- sweetener
- fresh lemon parts
- labels
-
Decorations
-
Lamps
-
Use of actual printing material
-
Wine fridges
-
Additional comments CTR
CTR Galley
-
Cleanliness CTR Galley
-
Issues CTR Galley
-
Pictures of CTR galley issues
Gym and Fitness
-
Gym Standardization:
10 water bottles present
Hand towels presented in a neat manner NOT face towels
Basket to place used towels
A small trash bin
Large bottle of sanitizer spray
On the machines the small sanitizer sprays rolled in face towels (same as it has been).
Gyms with Kineses machine should have the explanation booklet on display
Gyms with Sauna: Brown Sauna towels
CD players should be taken out of gyms, can be placed in Spa/massage room.
NO ice bucket
NO lemon or glasses
All 110m ships and the AmaCerto will be receiving new free weights up to 8kg and weight stand. As per discussion with Rudi we may not have weights heavier than 8kg.
There will be baskets which are already purchased for the yoga matts so that there will always be 10 yoga matts present in every gym, neatly presented in the basket. -
General cleanliness gym
-
Equipment available
- Bike left
- Bike right
- Treadmill 1
- Treadmill 2
- Free weights
- 10 Yoga mats
- Gym fitness machine
- Sound system
-
All machines working
-
- Bike left
- Bike right
- Treadmill 1
- Treadmill 2
- Free weights
- 10 Yoga mats
- Gym fitness machine
- Sound system
Staterooms
-
Stateroom check
Room
-
Room #
-
Stewards name
-
Bathroom
-
Tiles
-
Grouting
-
Shower
-
Comments
- water rings
- soap scum
- soap dish
-
Drain clear
-
Toilet
-
Inside/Outside
- inside
- outside
-
Inside comments
- spots
- rings
-
Outside comments
- base
- seat
- behind seat
- flush button
- toilet brush
- toilet brush holder
-
Sink
-
Vanity/Mirror
-
Countertop/Mirror
- countertop
- mirror
-
Countertop comment
- dirty
- dusty
- soap scum
-
Mirror comments
- smudges
- streaks
-
Amenities
-
What's missing?
- shampoo
- conditioner
- lotion
- bath gel
- bar soap
- round soap
- mending kit
- shower cap
- vanity kit
- mouthwash
- toilet paper on holder
- facial tissue
- cups
-
Amenities Below
-
What's missing?
- shampoo
- conditioner
- shower gel
- round soap
- toilet paper
- facial tissue
- glasses
-
Towels
-
What's missing?
- face
- hand
- bath
- bath robe
-
Bedroom
-
Bed
-
Comment
- fluffy pillows
- linnen not as standard
- stained linens
-
Which linen?
- pillow case
- duvet cover
- bed scarf
-
Under Bed
-
Comment
- trash
- dust
-
Windows
-
Sills & Blinds
-
Comment
- sill dusty/dirty
- blinds dusty/dirty
-
Mirrors
-
Comment
- smudges
- streaks
-
Dust
-
Comment
- chair rails
- furniture surfaces
- furniture legs/bases
- lamps
-
Trash Emptied
-
Floor Vacuumed
-
Balcony
-
Technical issues cabin
-
Photo's of technical issues
Food and Beverage
Breakfast
-
Breakfast
-
Date of breakfast
-
Picture of buffet and specialty of the day
-
comments about todays breakfast
Lunch
-
Lunch
-
Date of lunch
-
Picture of lunch buffet and specialty of the day
-
Name of server/waiter
-
comments about todays lunch
-
picture of the menu card
Dinner
-
Dinner
-
Date of dinner
-
Pictures of the served food
-
Name of server/waiter
-
picture of the menu card
-
comments about todays dinner
-
Wine service
Sundeck
-
Music is playing? When allowed in port?
-
Cleanliness of the sundeck
-
Is the sundeck set up as per our standards
-
Sundeck issues with:
- Carpet
- Sunscreen large
- Umbrella's
- Chairs
- Tables
- Benches
- Towel box
- Plants
- Wind screens
- other
-
Description sundeck issues
-
Picture of the issues
-
Extra pictures
-
Pool - Whirlpool
-
Pool-whirlpool temperature
Nautical
-
Appearance of Captain
-
Friendliness captain
-
Captain attended welcome dinner
-
I attended the safety briefing
-
comments safety briefing
-
comments welcome dinner
-
Captains dinner
-
comments captains dinner
M2M Blue
In cabin system
-
Internet quality
-
Comments internet
-
TV channels
-
please fill in city with issues
-
Movies
-
Is the TV branded with AmaWaterways?
-
Music
PA system
-
Sound quality lounge
-
Does crew/captain know the Matrix system?
-
Comments about MTX and PA system
-
Sound quality lobby-corridors
-
Sound quality channel 1
-
Sound quality sundeck
-
Additional info about inference and issues with commentary
Entertainment
On Board entertainer
-
Quality of music
-
Name of entertainer
-
Would you like this entertainment for next year?
-
Variety of music choices
-
Appearance
-
Additional comments
-
Is entertainer familiar with the equipment and DJ set?
Entertainers coming
-
Entertainer coming aboard
-
Name entertainer
-
Date
-
Ship is sailing during entertainment
-
City of entertainment
-
Audience is involved/dancing
-
Picture of audience and entertainers
-
Is/Are the entertainers well received by guests
-
Why is the entertainer not well received
-
Comments about entertainers
Cruise manager
-
Appearance of the CM
-
Announcements
-
Picture of CM
-
Picture of cm desk
-
Welcome briefing
-
Positive comment
-
Negative comment
-
Commentary
-
Evening entertainment by CM
-
Newsletters
-
Issue with newsletters
-
Other
-
Bulletin board look good
Shore excursions
-
Excursion
-
Name of excursion
-
Group color
-
Local guide's name
Bicycles
-
Bikes are in order
-
Number of bikes out of order
-
Helmets
-
Bikes on display
-
Reston of bikes not be displayed
Airconditioning onboard climate
-
Select out side weather conditions
- Cold <10C
- Cold <15C
- Normal 18-20C
- Normal 20-24C
- Warm 25-28C
- Hot 29-32C
- Extreme >32C
-
Temperature Lounge
-
Temperature Restaurant
-
Temperature Restaurant
-
Temperature Lobby
-
Temperature Corridors
-
Temperature Lobby
Branding
-
In regards of branding, this is under construction.
Please be aware that brochures and other printing material displayed as we want to have this.
Also any comments about signage, lollipops, bus signs, please write in the below comment box -
comments branding
-
Pictures branding
Crew chats/interviews
-
crew chat
-
Select date
-
Name crew member
-
Department of the crew member
- Nautical officer
- Nautical engineer
- Nautical sailor
- Hotelmanager
- Hotel reception
- Hotel housekeeping
- Hotel Bar
- Hotel Restaurant
- Hotel CTR
- Hotel Laundry
- Hotel Galley
- Security
- Cruisemanager
-
comments about the chat
Summary
-
Additional comments
-
Name auditor
-
Sign auditor
