Operations Visit Audit

• Prepared by

• Sign Auditor

  Sign

• Ships name

• Ships picture

  Media

• Cruise code

• Uitgevoerd op

  Date
• Locatie
  Address

• Captain

• Hotelmanager

• Cruisemanager

• This audit form is in developing status.
  We always can add or remove questions to make the audit more accurate.
  Please sent your suggestions to jang@amawaterways.com

Entrance - Gangway outside

• Is the gangway safe?

  Safe

  At Risk

  N/A

• Does the gangway have carpet?

  Yes

  No

  N/A

• Are the Beachflags placed at the gangway?

  Yes

  No

  N/A

• Condition of the beachflags

• Are the plants displayed at the gang way?

  Yes

  No

  N/A

• Picture of the gangway

  Media

• Extra information

Lobby - Reception - Library

• First impression and cleanliness reception

• Entrance doors are clean?

  Yes

  No

  N/A

• Condition of the entrance logo mats

• Handsanitizers are working and complete?

  Yes

  No

  N/A

• Reception is manned?

  Yes

  No

  N/A

• Receptionist and purser are dressed following AmaWaterways standards?

  Yes

  No

  N/A

• Friendliness reception staff

• Reception desk is clean and tidy

  Yes

  No

  N/A

• GPS screen is working?

  Yes

  No

  N/A

• Head of Dept. Picture frame displayed?

  Yes

  No

  N/A

• Fresh flowers on the reception desk?

  Yes

  No

  N/A

• Library well stocked?

  Yes

  No

  N/A

• Enough games?

  Yes

  No

  N/A

• Brochures are displayed?

  Yes

  No

  N/A

• Free postcards are displayed?

  Yes

  No

  N/A

• Condition of books?

• Cruisemanager desk tidy?

  Yes

  No

  N/A

• Cruisemanager dressed like AmaWaterways standards?

  Yes

  No

  N/A

• Picture Cm at desk

  Media

• Hotman desk is tidy?

  Yes

  No

  N/A

• Guestprinter working?

  Yes

  No

  N/A

• Technical issues lobby area

Public toilets

• Public toilets are clean and have the right setup?

  Yes

  No

  N/A

• Cleanliness public toilet

• Soap in dispenser?

  Yes

  No

  N/A

• Enough towels?

  Yes

  No

  N/A

• Hand sanitise fluid available?

  Yes

  No

  N/A

• Basket for used towels?

  Yes

  No

  N/A

Corridors

• First impression on cleanliness corridors

• Condition carpet

• Condition wallpaper

• Condition paintwork ceiling

• Pictures issues of corridors

  Media

• Signage is correct

  Yes

  No

  N/A

• Ice cube machine is clean and working?

  Yes

  No

  N/A

• Additional info corridors

Gym

• Equipment fitness

  Select Bike left Bike right Treatmill left Treatmill right Kinesio machine Rowing machine Freeweights

  • Bike left
  • Bike right
  • Treatmill left
  • Treatmill right
  • Kinesio machine
  • Rowing machine
  • Freeweights

• Brand of equipment

• Additional information fitness machines

• Water available?

  Yes

  No

  N/A

• Towels available?

  Yes

  No

  N/A

• CD player and music available?

  Yes

  No

  N/A

• Yes

  No

  N/A

• Cleanliness gym

• Overview gym pictures

  Media

• Towels available?

  Yes

  No

  N/A

Massage - Hairdresser

• First impression massage room

• Cleanliness massage room

• Massage therapist additional amenities

  large bowl

  small bowl

  electric candles

  cd player

• Hair salon is up to our standards?

  Yes

  No

  N/A

• There are housekeeping items stored in the massage room.

  Yes

  No

  N/A

• Are there any technical issues?

Chefs Table

• Galley equipment all working?

  Yes

  No

  N/A

• Technical issues galley

• Cleanliness galley ctr

• First impression Chefs Table

• Cleanliness CTR

• Condition wooden floor CTR

• Is the floor maintained the right way?

  Yes

  No

  N/A

• Condition of furniture

• Issues furniture

• Coffee station is in order?

  Yes

  No

  N/A

• WMF machine is working?

  Yes

  No

  N/A

• Additional information

• Pictures issues Chef's Table

  Media

Lounge Bar

• First impression lounge / bar

• General cleanliness lounge

• Condition of wooden floors

• Condition of the dance floor

• Condition of curtains

• Waiter is dressed conform AW standards?

  Yes

  No

  N/A

• Waiters are friendly?

  Yes

  No

  N/A

• Is the bar tidy and clean?

  Yes

  No

  N/A

• Is the concerto Presidents wine displayed?

  Yes

  No

  N/A

• Cleanliness pantry

• Condition of the carpet

• Condition sofa's

• Condition tables

• Condition and cleanliness glass curtains

• Condition of plants

• Is the furniture set up correct?

  Yes

  No

  N/A

• Light lunch is presented?

  Yes

  No

  N/A

• Buffet items are labeled?

  Yes

  No

  N/A

• Picture of lunchbuffet

  Media

• The right barcard is on each table?

  Yes

  No

  N/A

• Fresh flowers on each table?

  Yes

  No

  N/A

• Coffeestation is tidy

  Yes

  No

  N/A

• WMF machines are working

  Yes

  No

  N/A

• Items are labeled

  Yes

  No

  N/A

• Picture coffeestation

  Media

• Disciption of technical issues

• Pictures issues lounge

  Media

Restaurant

• First impression of the restaurant

• Cleanliness restaurant

• All windows are ok?

  Yes

  No

  N/A

• Condition of carpet

• Condition of wallpaper

• Condition of paintwork and ceilings

• Is the buffet in good condition?

  Yes

  No

  N/A

• Condition of chairs

• Add information chairs

• Picture of a chair

  Media

• Technical issues?

• Picture restaurant issues

  Media

Sundeck

• First impression sundeck

• Cleanliness sundeck

• Set up furniture is good

  Yes

  No

  N/A

• Condition of sundeck carpet

• Condition of artifical plants on sundeck

• Number of deckchairs teak

• Number of footstools teak

• Number of small tables teak

• Number of large tables

• Number of wicker sets

• Number of umbrellas

• Issues sundeck furniture

• Temperature pool/ whirlpool

• Fresh and used towel box

  Yes

  No

  N/A

Bicycles

• Number of bikes aboard

• Brand or type of bike

• Last technical bike check

  Date

• General condition of bicycles

• Cleanliness of the bicycles

• Number of helmets

• Condition of helmets

  Off

  On

Outside Nautical

• Cleanliness of the ship hull

  Off

  On

• Cleanliness windows

• Correct flags in masts?

  Yes

  No

  N/A

• Condition of the flags

• Pictures ship

  Media

Cabin check

• Cabin number

• Housekeeping related

• Cleanliness cabin

• Cleanliness balcony

• Cleanlines bathroom

• Housekeeping amenities

  leather display well stocked

  water with label

  6 hangers per person

  safe instructions sticker

  GSD version ok

• Amenity tray in bathroom displayed

  Yes

  No

  N/A

• Technical related

• Condition carpet

• Issue description carpet

• Condition wallpaper

• Issue description wallpaper

• Condition of the paintwork of ceilings

• Issue description paintwork

• Condition of furniture

• Issue description furniture

• Tv channels working

  Yes

  No

  N/A

• Movies installed and working

  Yes

  No

  N/A

• In cabin internet via computer working

  Yes

  No

  N/A

• Music installed

  Yes

  No

  N/A

• Gps map working under info?

  Yes

  No

  N/A

• Wifi signal in the cabin is good

  Yes

  No

  N/A

• Pictures technical issues

  Media

• Bathroom tiles are ok

  Yes

  No

  N/A

• Shower cabin is ok

  Yes

  No

  N/A

• Hooks and holders

  Select soapholder sink glass holders glasses hooks on the door towel rack used towel rack sticker toilet seat soapholder shower cabin hand rail toilet paper holder

  • soapholder sink
  • glass holders
  • glasses
  • hooks on the door
  • towel rack
  • used towel rack
  • sticker toilet seat
  • soapholder shower cabin
  • hand rail
  • toilet paper holder

Hygiene test

• Hygiene test info to followup

• Pictures of hygiene test indication of uv stamp/ uv marker

  Media

BSS related

• Wifi lounge

  Yes

  No

  N/A

• Wifi observation deck

  Yes

  No

  N/A

• Wifi reception

  Yes

  No

  N/A

• Wifi restaurant

  Yes

  No

  N/A

• Wifi Chefs Table

  Yes

  No

  N/A

• Wifi Sundeck behind wheelhouse

  Yes

  No

  N/A

• Wifi Sundeck before wheelhouse

  Yes

  No

  N/A

• Music computer lounge ok

  Yes

  No

  N/A

• Music computer restaurant ok

  Yes

  No

  N/A

• Music computer wheelhouse ok

  Yes

  No

  N/A

• Music computer Chefs Table ok

  Yes

  No

  N/A

• Beamer and screen lounge ok

  Yes

  No

  N/A

• Beamer and screen Chefs Table ok

  Yes

  No

  N/A

People interviews

• Comments captain

• Comments hotman

• Comments cm