NWTC Operational Visit

• Name of Audit

• Site

• Prepared by

• MOD

• Conducted on

  Date

OUTSIDE AREA

• Are all plants and flowers well kept?

  YES

  NO

  N/A

• Are all access and egress areas free from potential hazards for slips, trips, or falls?

  YES

  NO

  N/A

• Courtyard steps and flags clean with no green moss?

  YES

  NO

  N/A

• Is outside menu box lit and contains up to date menu?

  YES

  NO

  N/A

• Is A-board displayed and insert is appropriate?

  YES

  NO

  N/A

• All entrances area free from cigarette buds?

  YES

  NO

  N/A

• Are awnings well maintained and clean?

  YES

  NO

  N/A

• Is all outside furniture in good condition?

  YES

  NO

  N/A

GENERAL

• Host stand is well presented ?

• Floor is ready for service?

• Bar is ready for service ?

• Food menu's clean and well presented?

• Were tables cleaned and sanitised quickly after guests left the restaurant ?

  YES

  NO

  N/A

• Tables and chairs organised and free from damage?

  YES

  NO

  N/A

• Staff are friendly/sharing a smile?

  YES

  NO

  N/A

• All deliveries have been put away and out of sight?

  YES

  NO

  N/A

• Staffing levels are correct for the shift?

  YES

  NO

  N/A

STAFF KNOWLEDGE

• Are all servers in full clean uniform including all marks?

  YES

  NO

  N/A

• Ask floor member of staff a core, financial and service criteria question?

  Answered well

  No knowledge

  In doubt

• Ask floor staff about brand values?

  Answered well

  No knowledge

  In doubt

• Place a food order /Starters / Mains/ Desserts.<br>Was the server Knowledgeable?<br>

  Answered well

  No knowledge

  In doubt

• Did the server use an IPad?

  YES

  NO

  N/A

• Ask a server liquor/ beverage spec question?

  Answered well

  No knowledge

  In doubt

• Ask server about allergen procedure?

  Answered well

  No knowledge

  In doubt

• Any staff comments [HOTSPOTS]

GENERAL

• No damaged to walls, floor or ceiling ?

  YES

  NO

  N/A

• Line Check to be conducted after viewing previous weeks variance report?

• Comments on Line Check.

• Photo of line check from Zonal

  Media

• Bottles Beer and Draught lines are in date?

  YES

  NO

  N/A

• All dairy is in date?

  YES

  NO

  N/A

• Evidence of pour tests being conducted ?

  Yes

  No

  N/A

• Ice machines are clean, inside and out?

  YES

  NO

  N/A

CELLAR

• Was the cellar locked on arrival?

  YES

  NO

  N/A

• Was the cellar tidy?

  YES

  NO

  N/A

• Are all gas cylinders buckled up and safe or at least laid flat if empty?

  YES

  NO

  N/A

• Does cellar door have risk of asphyxiation poster on it?

  YES

  NO

  N/A

• Is cellar free from any chemicals?

  YES

  NO

  N/A

• Is appropriate PPE located in the cellar?

  YES

  NO

  N/A

• Nothing bulky or heavy is stored above shoulder height?

  YES

  NO

  N/A

STAFF KNOWLEDGE

• Are all bartenders in full clean uniform including all marks?

  YES

  NO

  N/A

• Do all bartenders have their zonal fob with them for shift?

  YES

  NO

  N/A

• Ask a bartender about brand values?

  Answered well

  No knowledge

  In doubt

• Ask bartender to recommend 3 different beers with as much as possible detail?

  Answered well

  No knowledge

  In doubt

• Did the bartender demonstrate good knowledge of NWTC beers (ABV, price, brewer location & tasting notes)

  Answered well

  No knowledge

  In doubt

• Ask a bartender food spec question?

  Answered well

  No knowledge

  In doubt

• Ask a bartender about allergen procedure?

  Answered well

  No knowledge

  In doubt

• Comments on Bar Staff [HOTSPOTS]

• No damaged to walls, floors or ceilings?

  YES

  NO

  N/A

• Walk in fridge is organised and tidy? [nothing stored on the floor]

  YES

  NO

  N/A

• Is the correct labelling process being used? [nothing out of date]

  YES

  NO

  N/A

• Are all work surfaces clean and ready for service ?

  YES

  NO

  N/A

• All Chefs are in Correct Uniform, Including footwear?

  YES

  NO

  N/A

• All blue roll dispensers are clean and full?

  YES

  NO

  N/A

• Hot water is available ?

  YES

  NO

  N/A

• Wet floor signs are available ?

  YES

  NO

  N/A

• Hand wash procedure being followed?

• Correct chopping boards being used?

• Correct prep aprons being used ?

• service utensils are kept in sanitiser?

• Kitchen Comments

Maintenance & General Attention Detail

• Have the cleaners been checked out following the cleaners checklist and all tasks completed to standard?

  YES

  NO

  N/A

• All light bulbs, light fittings and chandeliers fully working? (no white LEDs)

  YES

  NO

  N/A

• Are all windows clean inside and out?

  YES

  NO

  N/A

• Is the plant room free from obstructions, clean and locked?

  YES

  NO

  N/A

• Is the boiler room free from combustible materials and obstructions and is the door locked?

  YES

  NO

  N/A

• Are there any other noticeable maintenance issues that need to be dealt with? (Detail below)

Pest Control

• Are ALL traps for insects & rodents in restaurant area baited and hidden away?

  YES

  NO

  N/A

• Are all the FOH & BOH areas free for any signs of infestation? (-20 if not) <br>

  Yes

  No (-20)

• Is the unit proactive in making notes on the pest walk around sheets, the internal/external of the building and identifying any holes bigger than a standard pencil? <br> <br> <br>

  YES

  NO

  N/A

• Check pest control log - have any points raised by last visit been actioned? (-20 if not)

  Yes

  No (-20)

• Is the unit following the pest control walkround and completing daily reports (ask MOD to talk through the procedure)? (-20 if not)

  Yes

  No (-20)

TOILETS

• Are the toilet cubicle partitions clean and well maintained? Floor clean and dry? Toilets clean and fully functional?

  YES

  NO

  N/A

• Is there a clean and operational toilet brush in each cubicle?

  YES

  NO

  N/A

• Does the alarm in the disabled toilet work?

  YES

  NO

  N/A

• Are the sanitary bins clean (ladies/disabled)

  YES

  NO

  N/A

• Is the baby changing unit clean, fully working and safe? Is there sufficient amount of baby wipes and nappies in place?

  YES

  NO

  N/A

• Are all soap dispensers and hand dryers working, clean and polished where possible?

  YES

  NO

  N/A

• Are the toilet seats in good condition and not loose?

  YES

  NO

  N/A

• Are there any other noticeable points with regards to the toilet facilities? (Detail below)

HEALTH & SAFETY AND FIRE

• Have all the previous months action points been actioned? (check last month report) <br>

  YES

  NO

  N/A

• Are internal & external escape routes free from obstruction & do all fire doors open freely? (Walkaround with MOD & check)<br>

  YES

  NO

  N/A

• Are all fire extinguishers & emergency lights free from obstruction and are all fire points covered with guards ?

  YES

  NO

  N/A

• Are all the FOH fire extinguishers full in chrome including signage?

  YES

  NO

  N/A

• Is there a high visibility jacket near the access fire panel ?

  YES

  NO

  N/A

• Is there a fully completed daily staff list for all departments located next to the fire panel?

  YES

  NO (-5)

• Does the unit have a minimum of 4 first aiders? (List all first aiders)

  YES

  NO

  N/A

• Does the MOD know how to complete a fire alarm test?

  YES

  NO (-5)

• Does the MOD know how to test the emergency lighting?<br>

  YES

  NO

  N/A

• Is there a rubber mat underneath the main fuse box?<br>

  YES

  NO

  N/A

• Are the ladders in safe working order? <br>

  YES

  NO

  N/A

• Are all waste areas free from debris and do all bins contain the correct waste?

  YES

  NO

  N/A

• Are cleaning chemical available for use, labelled correctly, stored correctly & COSHH sheets to hand ?

  YES

  NO

  N/A

• Is there PPE available for the bar & kitchen?<br>

  YES

  NO

  N/A

OFFICE MANAGEMENT

• Complete safe count. Is everything in order?

  YES

  NO

  N/A

• Can MOD list all brand values and explain what each one means?

  Answered well

  No knowledge

  In doubt

• Is managers declaration completed by all current managers on trail?

  YES

  NO

  N/A

• Has Fire Alarm Test and Emergency Lighting Test been completed weekly and on time?

  YES

  NO (-5)

• Has the visitors log been filled in?

  YES

  NO

  N/A

• Does the manager on duty know how to log onto the Compliance Centre, including password?

  YES

  NO

  N/A

• Can the MOD show how to complete an accident report?

  YES

  NO

  N/A

• Can the MOD explain alleged food poisoning reporting procedure?

  YES

  NO

  N/A

• Have all the accidents been actioned on the compliance centre?

  YES

  NO

  N/A

• Have all actions from the latest Audit/ FRA been actioned?

  YES

  NO

  N/A

• Is Risk Assessment folder signed by all current managers including Head Chef and Sous Chef?

  YES

  NO

  N/A

• Is the red licensing file available with up to date premises license and copies of all personal licenses?

  YES

  NO

  N/A

• MOD can Log into the CCTV and access footage if required?

  YES

  NO

  N/A

• Is FSMS signed by GM and HC?

  YES

  NO

  N/A

• MOD can explain the FOH uniform policy?

  YES

  NO

  N/A

• MOD can explain units current NPS and most recent assessment score?

  YES

  NO

  N/A

CPL [Inductions, Safety Sign Offs and Courses]

• Has all staff completed CPL courses? (allow 2 weeks leeway for new starters) (-10 if not)

  Yes

  No (-10)

• Have all staff compleated Inductions on CPL?

  YES

  NO

  N/A

• Have all staff completed the company training sign off, on CPL?

  YES

  NO

  N/A

Trail App DD

• Has MOD completed daily tasks so far?

  YES

  NO

  N/A

• Has restaurant been completing their DD daily and on time, no missed tasks? Check dashboard report for past month.

  YES

  NO

  N/A

• Has bar been completing their DD daily and on time, no missed tasks? Check dashboard report for past month.

  YES

  NO

  N/A

• Has kitchen been completing their DD daily and on time, no missed tasks? Check dashboard report for past month.

  YES

  NO

  N/A

• Have all department check outs been completed daily on trail? Check dashboard report for past month.

  YES

  NO

  N/A

• Have fire drills been carried out? Ask MOD to show the report on trail.

  YES

  NO

  N/A

• Has a management meeting been completed within last 7 days?

  YES

  NO

  N/A

STAFF BOARD

• Is there a Manual Handling poster available and visible BOH?

• Does unit have Fire Evacuation Procedure in place and displayed back of house and staff trained on it? Ask few staff members.

• Is there an up to date Fire Marshal poster?

• Is there an up to date First Aid poster?

• Is Challenge 25 poster displayed BOH only for staff?

• Is Employers liability certificate displayed?

• Is there a copy of the premises security policy available for staff to read?

• Is there a copy of the major incident policy available for staff to read?

• Is the Hospitality Action Employee Assistance Program poster displayed on the notice board?

• Is there an Employee Handbook on display in a communal area?

• Is there Tribes current poster on display?

• Is NWTC Thoughts poster up on display?

• Are the current and following weeks rotas displayed and signed by the GM?

  YES

  NO

  N/A

• Are running incentives clearly displayed on staff boards?

  YES

  NO

  N/A

• Are current HQ communications up on staff board?

  YES

  NO

  N/A

GDPR

• Carry out GDPR audit around the site - is everything safe and secure? (-20 if not)

  Yes

  No (-20)

• Has all documents been uploaded on Fourth? Check random staff member

  YES

  NO

  N/A

UNIT SUMMARY

• Unit Summary