GM/AGM BOH Sign off

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

• MANAGER IN TRAINING

  Media

Weekly Trading Report

• Can explain what is WTR

  Yes

  No

  In doubt

• Can explain 7day statement of trade - difference to WTR

  Yes

  No

  In doubt

• Demonstrates correct procedure for exporting figures from Zonal

  Yes

  No

  In doubt

• Can name all reports that must be exported daily and are relevant to banking

  Yes

  No

  In doubt

• Enters Gratuities/ Service Charge onto WTR correctly or site specific TRONC system.

  Yes

  No

  In doubt

• Can demonstrate Grats and Service Charge allocations and entitlements to staff in their region

  Yes

  No

  In doubt

• Can explain company policy for sales ledgers

  Yes

  No

  In doubt

• Can explain company policy for deposits including value and for how many people

  Yes

  No

  In doubt

CREDIT CARDS

• Can explain the reasons for trading difference

  Yes

  No

  In doubt

MISC EXPENSES

• Enters Misc Expenses on Zonal correctly

  Yes

  No

  In doubt

• Can explain the importance of correct categories used for misc expenses

  Yes

  No

  In doubt

• Can explain tax use in Misc Expenses

  Yes

  No

  In doubt

BANKING

• Can explain how to calculate correct banking figure

  Yes

  No

  In doubt

• Can explain importance of correct banking - connection with safe count

  Yes

  No

  In doubt

• Completes banking book correctly

  Yes

  No

  In doubt

• Where do we get a change order from

  Yes

  No

  In doubt

• who is responsible for investigating banking variences

  Yes

  No

  In doubt

HQ REPORTING

• Can scans and emails reports to accounts. Such as Banking Slips

  Yes

  No

  In doubt

• Can complete an NFB with full summary

  Yes

  No

  In doubt

SAFE COUNT

• Demonstrates the correct procedure for safe counts

  Yes

  No

  In doubt

• Can explain the correct procedure for dealing with discrepancies in safe

  Yes

  No

  In doubt

• Can explain company policy regarding wage advances

  Yes

  No

  In doubt

• Can explain the only two locations the Safe Key is stored?

  Yes

  No

  In doubt

BAR FLOATS

• Can demonstrate bar float procedure including dealing with discrepancies

  Yes

  No

  In doubt

T&A FINGER SCANNER

• Can explain the procedure for staff and managers signing in and out

  Yes

  No

  In doubt

• Updates any hours on Fourth and adjusts any differences

  Yes

  No

  In doubt

DEPARTMENT ROTAS

• Can explain the time scale for rotas to be done for EB

  Yes

  No

  In doubt

• Can explain the time scale for rotas to be displayed on the notice board

  Yes

  No

  In doubt

• Can demonstrate how to write a rota for their department

  Yes

  No

  In doubt

• Can demonstrate how to compare the wage forecast percentage against the EB

  Yes

  No

  In doubt

Fourth System

• Can demonstrate how to sort staff by department/ job role

  Yes

  No

  In doubt

• Can explain minimum pay rates, how to adjust an increase

  Yes

  No

  In doubt

• Can understand what is being approved by Op’s on fourth for wage controls

  Yes

  No

  In doubt

• Can explain variances between Approved and Actual

  YES

  NO

  IN DOUBT

• Can explain how to add an employee to multiple employment

  Yes

  No

  In doubt

• Can explain why all salary costs, and Chef Holiday need to be added to Fourth before Rota approval ?

  YES

  NO

  IN DOUBT

• Can explain the importance of WOR

  Yes

  No

  In doubt

• Can check wages overspends

  Yes

  No

  In doubt

• Can explain best practice for reducing wages spends

  Yes

  No

  In doubt

RECRUITMENT

• What is our recruitment policy?

  Yes

  No

  In doubt

• Can demonstrate how to login to Docusign

  Yes

  No

  In doubt

• Can explain how to send over 'New Weekly Starter Pack' and content

  Yes

  No

  In doubt

• Knows where to locate the NWTC Interview sheet for all recruits

  Yes

  No

  In doubt

• Can explain the interview process including the need for 2nd GM interview

  Yes

  No

  In doubt

NEW STARTERS

• Can demonstrate how to set up new starter on Fourth

  Yes

  No

  In doubt

• Can explain the documents needed by payroll for new starter

  Yes

  No

  In doubt

• Can Explain GPRD. What documents and where are kept securely

  Yes

  No

  In doubt

• Can explain the on boarding process of new starters 1st day ?

  Yes

  No

  In doubt

CPL

• Has completed all allocated courses

  Yes

  No

  In doubt

• Can explain how staff are added to CPL platform

  Yes

  No

  In doubt

• Which 4 courses need to be completed by staff on their first day?

  Yes

  No

  In doubt

• Understands who can see Descendant starts for completed courses for staff

  Yes

  No

  In doubt

• Knows how to make Staff and Personal Authorisations to meet company induction standards

  Yes

  No

  In doubt

• Can Navigate around CPL platform to see any outstanding staff Training/Induction?

  Yes

  No

  In doubt

• Can explain who's responsibility it is to ensure staff have completed all allocated courses and Induction.

  Yes

  No

  In doubt

PAYROLL

• Explains what is our Gratuity/ Service Charge policy

  Yes

  No

  In doubt

• Checks and inputs grats/ service charge on Fourth correctly

  Yes

  No

  In doubt

• Can see how to add Bonus onto Fourth correctly ?

  Yes

  No

  In doubt

• Explains how to submit hours to payroll

  Yes

  No

  In doubt

• Can explain the time frame for payroll

  Yes

  No

  In doubt

• Can identidfy EB vs Fourth costs and how to adjust accordingly?

  Yes

  No

  In doubt

TRAIL

• Can explain Trail importance to the business

  Yes

  No

  In doubt

• Explains who is responsible for unit security

  Yes

  No

  In doubt

• Can explain and demonstrate how to search for specific date checks

  Yes

  No

  In doubt

• Can explain and demonstrate the contractor and visitor log

  Yes

  No

  In doubt

• Can discuss ADD Task function and importance

  Yes

  No

  In doubt

• Can explain what 6 monthly checks are on Trail

  Yes

  No

  In doubt

• How to check for missed tasked and raise action plan

  Yes

  No

  In doubt

• Can explain the cover manager check list

  Yes

  No

  In doubt

EMAIL

• Can explain the importance of checking regularly for messages on unit email

  Yes

  No

  In doubt

• Can demonstrate how to highlight a message as unread

  Yes

  No

  In doubt

• Has home unit department manager email been set up

• Can navigate around Office 365 for email

  Yes

  No

  In doubt

DAILY SHIFT PLANNER

• can explain the importance of the Daily over view report being sent before service to Operations ?

  Yes

  No

  In doubt

• Can explain the importance of the Daily Shift Planner

  Yes

  No

  In doubt

• Can complete the Daily Shift Planner for that day

  Yes

  No

  In doubt

• Full understating of Pre-Shift being a non-non-negiotiable

  Yes

  No

  In doubt

SHIELD

• Can explain what Shield is

  Yes

  No

  In doubt

• Can demonstrate how to log in to Shield

  Yes

  No

  In doubt

• Can locate Risk Assessment Folder

  Yes

  No

  In doubt

• Can explain the need for reading and signing all RAs

  Yes

  No

  In doubt

• Can locate Health and Safety files

  Yes

  No

  In doubt

• What is FSMS? Can locate and explain its importance

  Yes

  No

  In doubt

• Can demonstrate how to upload new certificate on Registry

  Yes

  No

  In doubt

• Can locate and fill out the accident form fully

  Yes

  No

  In doubt

• Can explain which information can aid the investigation

  Yes

  No

  In doubt

• Can explain what accidents are reportable under RIDDOR and who does it

  Yes

  No

  In doubt

• What is COSHH? Can locate the folder and explain its contents

  Yes

  No

  In doubt

FOOD POISONING

• Can explain how to deal with complaints regarding food poisoning allegations

  Yes

  No

  In doubt

• Can locate and complete the Food Poisoning Complaint Form

  Yes

  No

  In doubt

Allergens

• Can explain the Allergen Policy

  Yes

  No

  N/A

• Can explain how guests confined information regarding Allergens

  Yes

  No

  N/A

• Who is responsible for taking Highlighted Allergy dishes to the guests table

  Yes

  No

  N/A

• What is the Non-Gluten Menu?

  Yes

  No

  N/A

• Why is the Non-Gluten menu not described as 'Gluten-Free'

  Yes

  No

  N/A

• When purchasing items on petty cash what should be validated first?

  Yes

  No

  N/A

LICENSING

• Can locate the licensing file

  Yes

  No

  In doubt

• Can locate Premises License FOH

  Yes

  No

  In doubt

• Knows age verification policy and what does it mean

  Yes

  No

  In doubt

CCTV

• Can access CCTV system

  Yes

  No

  In doubt

• Can demonstrate how to find a specific time and date on the CCTV

  Yes

  No

  In doubt

• Who to contact to burn footage to to Unit SharePoint

  Yes

  No

  In doubt

PANIC BUTTONS

• Knows the location of all alarm panic buttons within the unit

  Yes

  No

  In doubt

MUSIC SYSTEM

• Can locate and operate the music system

  Yes

  No

  In doubt

• Can demonstrate the procedure for switching to back-up music

  Yes

  No

  In doubt

• Can demonstrate the safe procedure for closing and opening the music system

  Yes

  No

  In doubt

• Can explain what should happen when the fire alarm sounds, in regards to the music system

  Yes

  No

  In doubt

TILLS

• Can demonstrate the correct procedure for re-setting PDQs

  Yes

  No

  In doubt

• Can explain who to call when PDQ is faulty

  Yes

  No

  In doubt

• Can demonstrate the correct procedure for re-booting a till

  Yes

  No

  In doubt

• Knows the contact number for Zonal Helpline and explains how to report issues

  Yes

  No

  In doubt

• Can Stock mode all items needed for 85/86’s

  Yes

  No

  In doubt

• Can set up Zonal Dalles Key to Specific staff member

  Yes

  No

  In doubt

• understands how to send to POS for till update

  Yes

  No

  In doubt

FIRE ALARM

• Can verbally explain the evacuation procedure including meeting point

  Yes

  No

  In doubt

• Knows how many times a year we conduct full evacuation

  Yes

  No

  In doubt

• Can locate the fire panel in the unit

  Yes

  No

  In doubt

• Can demonstrate the procedure for silencing the fire alarm

  Yes

  No

  In doubt

• Knows the correct code for re-setting the fire alarm

  Yes

  No

  In doubt

INTRUDER ALARM

• Can demonstrate correct procedure for setting and un-setting the intruder alarm

  Yes

  No

  In doubt

• Can troubleshoot problems with setting the alarm

  Yes

  No

  In doubt

• Can explain their responsibilities if keys are lost and who should be informed

  Yes

  No

  In doubt

• Knows the company to contact for any alarm faults

  Yes

  No

  In doubt

DISCOUNT REPORT

• Can locate Discount Report on PC

  Yes

  No

  In doubt

• Can explain different tabs on discount Report

  Yes

  No

  In doubt

• Can explain the difference between a Sub and Promo

  Yes

  No

  In doubt

• Can explain staff and HQ discount entitlement

  Yes

  No

  In doubt

• Can recognise areas of concern within Discount Report

  Yes

  No

  In doubt

• Can explain our gift card procedure - to buy/ to redeem

  Yes

  No

  In doubt

• Can explain staff shift meal entitlements

  Yes

  No

  In doubt

Health Check

• What is a Health Check ?

  Yes

  No

  In doubt

• How often do management Op's schedule a Management Unit Health Check

  Yes

  No

  In doubt

• Who Carries out FULL departmental Health Check for Kitchen ?

  Yes

  No

  In doubt

• Who Carries out FULL departmental Health Check for Bar?

  Yes

  No

  In doubt

• Who Carries out FULL departmental Health Check for Floor?

  Yes

  No

  In doubt

• Who's responsibility is the Ownership of site cleanliness ?

  Yes

  No

  In doubt

Pronett Access Maintenance

• can demonstrate how to raise a call out on Pronett

  Yes

  No

  In doubt

• who are our main contractors for maintenacne

  Yes

  No

  In doubt

• Who to inform to release/approve a call out

  Yes

  No

  In doubt

• how to log a visit and arrival

  Yes

  No

  In doubt

• Demonstrate how to raise a quote for works needed

  Yes

  No

  In doubt

• Importance of clear, concise notes on the call out

  Yes

  No

  In doubt

STOCKS - ORDERING

• Can explain what par level is and when it may need to be adjusted

  Yes

  No

  In doubt

• Can demonstrate how to place an order using Zonal for FOOD/LIQ/BEV

  Yes

  No

  In doubt

• Can demonstrate how to place an order using Zonal for consumables

  Yes

  No

  In doubt

• can locate budgets for consumables

  Yes

  No

  In doubt

• Can demonstrate how to check for missing orders

  Yes

  No

  In doubt

STOCKS - DELIVERIES

• Can explain the need for checking deliveries thoroughly

  Yes

  No

  In doubt

• Can demonstrate how to accept a delivery via Acquire

  Yes

  No

  In doubt

• Can demonstrate how to chase/receive a credit note

  Yes

  No

  In doubt

• Can navigate between accepted and unaccepted orders?

  Yes

  No

  In doubt

• can identify the Purchase Order reference for an order

  Yes

  No

  In doubt

STOCKS - RESULTS

• Can demonstrate how to produce a stock result

  Yes

  No

  In doubt

• Can demonstrate how to assess the variances

  Yes

  No

  In doubt

• Can demonstrate how to complete WTR sheet with stock results

  Yes

  No

  In doubt

Overview of BOH TEST

• Do you feel the manager can be signed off ?

  Pass

  Fail

  N/A

• MIT Sign

  Sign