NWTC Monthly OPs Audit South

• Name of Audit

• Site

• Prepared by

• MOD

• Conducted on

  Date
• Location
  Address

First Impressions

• Are all plants and flowers well kept?

  YES

  NO

  N/A

• Are all access areas free from potential hazards for slips, trips, or falls?

  YES

  NO

  N/A

• Courtyard steps and flags clean with no green moss?

  YES

  NO

  N/A

• Is outside menu box lit and contains up to date menu?

  YES

  NO

  N/A

• Is A-board displayed and insert is appropriate?

  YES

  NO

  N/A

• All entrances area free from cigarette buds?

  YES

  NO

  N/A

• Are awnings well maintained and clean?

  YES

  NO

  N/A

• Entrance windows are clean ?

  YES

  NO

  N/A

• Curb appeal looks good ?

  YES

  NO

  N/A

Ready for Customers ?

• Host stand is well presented ?

  YES

  NO

  N/A

• Food menu's clean and well presented?

  YES

  NO

  N/A

• Tables and chairs organised and free from damage?

  YES

  NO

  N/A

• Staff are Presentable and in full uniform

  YES

  NO

  N/A

• All deliveries have been put away and out of sight?

  YES

  NO

  N/A

• Staffing levels are correct for the shift?

  YES

  NO

  N/A

• MOD has music on and Tills Ready for service ?

  YES

  NO

  N/A

• Evidence of Taste Test being conducted ?

  YES

  NO

  N/A

STAFF KNOWLEDGE

• Are all servers in full clean uniform including all marks?

  YES

  NO

  N/A

• Ask floor member of staff a core, financial and service criteria question?

  Answered well

  No knowledge

  In doubt

• Ask floor staff about brand values?

  Answered well

  No knowledge

  In doubt

• Ask a server liquor/ beverage spec question?

  Answered well

  No knowledge

  In doubt

• Does the server have TRIBES band?

  Answered well

  No knowledge

  In doubt

• Ask server about allergen procedure?

  Compliant

  Non-Compliant

  N/A

Floor

• All tables are set to Brand specification ?

  YES

  NO

  N/A

• Plant Pots for cutlery are clean ?

  YES

  NO

  N/A

• S&P Mills are full? [Spot Check x5]

  YES

  NO

  N/A

• Tables and ALL chairs are clean ?

  YES

  NO

  N/A

• No Chewing GUM ? [floor, chairs or under tables]

  YES

  NO

  N/A

• Cabinets are dust free and lights working ?

  YES

  NO

  N/A

• Tills are clean and clutter free?

  YES

  NO

  N/A

• Bus stations are clean and clutter free?

  YES

  NO

  N/A

• Floor Stations have Stapler and Calculator?

  YES

  NO

  N/A

• Under and behind till stations is clean and free from debris?

  YES

  NO

  N/A

• Cutlery trays are clean ?

  YES

  NO

  N/A

• ALL picture Frames are dust FREE ?

  YES

  NO

  N/A

• All doors if applicable, are clean and free from dirt?

  YES

  NO

  N/A

• Any Plants are free from debris, napkins ect... in base?

  YES

  NO

  N/A

• Condiment Fridge in USE ?

  YES

  NO

  N/A

• Condiment are labelled? [no double labelling]

  YES

  NO (-5)

• WET FLOOR signs are CLEAN and to hand ?

  YES

  NO (-5)

Mother and Child

• Kids Menus are clean and available ?

  YES

  NO

  N/A

• Kids cutlery is in good stock ?

  YES

  NO

  N/A

• ALL highchairs are Clean and free from DAMAGE ?

  YES

  NO

  N/A

• Kids Packs are avaliable ? [Suitcase, menu, colouring book, crayons]

  YES

  NO

  N/A

Outside areas

• Outside Tables are Clean ?

  YES

  NO

  N/A

• Plants are free from Debris and Cig Butts?

  YES

  NO

  N/A

• Ashtrays if applicable are in use ?

  YES

  NO

  N/A

• Floor is sweep and dirt free? no Debris or Cig Butts?

  YES

  NO

  N/A

• Outdoor furniture/Props in good condition ?

  YES

  NO

  N/A

Exbo

• Exbo Tab Grabbers are clean and free from debris ?

  YES

  NO

  N/A

• Exbo unit is clean, free from grime and grease?

  YES

  NO

  N/A

• Any Walls/tiles around EXBO are clean and free from dirt?

  YES

  NO

  N/A

• Fully Stocked with Steak Knifes?

  YES

  NO

  N/A

• Fully Stocked with Bev Naps, Skewers, Wing Wipes?

  YES

  NO

  N/A

• Fully Stocked with VEGAN skewers ?

  YES

  NO

  N/A

• Fully Stocked with Soup Spoons?

  YES

  NO

  N/A

• Ticket spikes available ?

  YES

  NO

  N/A

General Bar

• Pour Tests completed - look accurate and PASSED

  Compliant

  Non-Compliant

  N/A

• Back Bar is dust Free ?

  YES

  NO

  N/A

• Calculator avaliable on the bar for use ?

  YES

  NO

  N/A

• Under all fridges is clean and free from debris?

  YES

  NO

  N/A

• All stations are free from clutter ?

  YES

  NO

  N/A

• Bar tills are clean and clutter free ?

  YES

  NO

  N/A

• All Menus on Bar are clean and organised ?

  YES

  NO

  N/A

• Straw caddies are clean inside and out ?

  YES

  NO

  N/A

• Draught fonts are all clean and free from Grime ?

  YES

  NO

  N/A

• Bar floor is clean, including under stations ?

  YES

  NO

  N/A

• Date Labelling Procedure being followed? Puree, Juices and Dairy?

  YES

  NO

  N/A

• Bar is free from Bar Flies/Pest? [if no what is current action plan?]

  Yes

  No (-10)

• Wet FLOOR signs clean and avaliable ?

  YES

  NO

  N/A

• Only GREEN cleaning equipment in use?

  YES

  NO

  N/A

• Bar Has GREEN; Mop, Mop Bucket, Squeegee and Brush?

  YES

  NO

  N/A

• Service Bar had Back up printer paper and ribbons ?

  YES

  NO

  N/A

• Bar Had a fully stocked FIRST AID KIT? [Including contents list]

  YES

  NO (-5)

• NWTC Product Bar Notice is on VIEW to Guests. BRANDED and upto DATE ?

  Compliant

  Non-Compliant

  N/A

Coffee Machine

• Coffee machine is Clean?

  YES

  NO

  N/A

• Coffee cleaning chemical available in unit?

  YES

  NO

  N/A

• Group Heads are clean and not stained black?

  YES

  NO

  N/A

• Unit has separate allergy Milk Jugs to hand?

  YES

  NO

  N/A

• Coffee Grinder is Functional and Clean ?

  YES

  NO

  N/A

• Coffee Cups are clean and not stained ?

  YES

  NO

  N/A

• Tea spoons are in good stock?

  YES

  NO

  N/A

• Milk Jugs are in good stock?

  YES

  NO

  N/A

• BEV Crockery is in good stock. [Tea Pots, Espresso Cups ECT]

  YES

  NO

  N/A

• All dairy items are in date? if open, labelling procedure followed?

  YES

  NO (-5)

CELLAR

• Was the cellar locked on arrival?

  YES

  NO

  N/A

• Was the cellar tidy?

  YES

  NO

  N/A

• Are all gas cylinders buckled up and safe or at least laid flat if empty?

  Yes

  No (-10)

• Beer products are all in date?

  Compliant

  Non-Compliant

  N/A

• Does cellar door have risk of asphyxiation poster on it?

  YES

  NO

  N/A

• Is cellar free from any chemicals?

  YES

  NO

  N/A

• Is appropriate line clean PPE located in the cellar?

  Compliant

  Non-Compliant

  N/A

• Is appropriate DRY ICE PPE located in the cellar?

  Compliant

  Non-Compliant

  N/A

• Nothing bulky or heavy is stored above shoulder height?

  YES

  NO

  N/A

• All Fruit is Fresh and appealing?

  Compliant

  Non-Compliant

  N/A

Bar Back Area

• Bar Back room is Clean and Organised ?

  YES

  NO

  N/A

• All Shelving has Mesh where applicable ?

  YES

  NO

  N/A

• De-hydrator Machine is clean and functional?

  YES

  NO

  N/A

• Sink has Hedgehog for glasses ?

  YES

  NO

  N/A

• Glass-wash Machines are Clean and Free from Grime ?

  YES

  NO

  N/A

• Correct chemicals are connected to glass wash Machine ?

  YES

  NO

  N/A

• Blue Roll and Bar Rags are available ?

  YES

  NO

  N/A

• Under Sink areas is clean a free from Grime ?

  YES

  NO

  N/A

• Green Liquid Soap is available for Breakdown ?

  YES

  NO

  N/A

• Sanitiser bottles are available for Bar and full [MIN 4]

  YES

  NO

  N/A

STAFF KNOWLEDGE

• Are all bartenders in full clean uniform including all marks?

  YES

  NO

  N/A

• Do all bartenders have their zonal fob with them for shift?

  YES

  NO

  N/A

• Do all Bartenders have a TRIBES band?

  YES

  NO

  N/A

• Ask a bartender about brand values?

  Answered well

  No knowledge

  In doubt

• Ask bartender to recommend 3 different beers with as much as possible detail?

  Answered well

  No knowledge

  In doubt

• Did the bartender demonstrate good knowledge of NWTC beers (ABV, price, brewer location & tasting notes)

  Answered well

  No knowledge

  In doubt

• Ask a bartender food spec question?

  Answered well

  No knowledge

  In doubt

• Ask a bartender about allergen procedure?

  Compliant

  Non-Compliant

  N/A

Ice Machines

• Front of Ice Machines are clean

  YES

  NO

  N/A

• Filter covers on Ice Machine are dust free

  YES

  NO

  N/A

• Both Machines have clean bin and deflector panel

  YES

  NO

  N/A

• Cubed Ice Machine white overflow is clean in all havesters

  YES

  NO

  N/A

• Ice scoops are clean. and stored in FRESH sanitiser

  YES

  NO

  N/A

• Blue Ice Scoop holders are clean

  YES

  NO

  N/A

• Staff Room is clean and organised ?

  YES

  NO

  N/A

• Any staff toilet facilities are clean with toilet roll and SOAP?

  YES

  NO

  N/A

• Storage Room 1 is Organised and Clean ?

  YES

  NO

  N/A

• Storage Room 2 is Organised and Clean ?

  YES

  NO

  N/A

• Storage Room 3 is Organised and Clean ?

  YES

  NO

  N/A

• Dry Store is Organised and clean ?

  YES

  NO

  N/A

• Beer Store is Clean and Organised ?

  YES

  NO

  N/A

• Wine or Spirit Room is Clean and Organised ?

  YES

  NO

  N/A

• Room used for disposables clean and organised ?

  YES

  NO

  N/A

• Location of Chemicals is locked and organised ?

  YES

  NO

  N/A

• No damaged to walls, floors or ceilings?

  YES

  NO

  N/A

• Walk in fridge is organised and tidy? [nothing stored on the floor]

  YES

  NO

  N/A

• Is the correct labelling process being used? [nothing out of date]

  Compliant

  Non-Compliant

  N/A

• Are all work surfaces clean and ready for service ?

  YES

  NO

  N/A

• All Chefs are in Correct Uniform, Including footwear?

  YES

  NO

  N/A

• All blue roll dispensers are clean and full?

  YES

  NO

  N/A

• Hot water is available ?

  YES

  NO

  N/A

• Wet floor signs are available ?

  YES

  NO

  N/A

• Soap is available to use?

  YES

  NO (-5)

• No chemicals in the Kitchen ?

  Yes

  No (-10)

• Kitchen Has BLUE; Mop, Mop Bucket, Squeegee and Brush

  YES

  NO

  N/A

• Kitchen has back up Printer roll and Ink Ribbons for service ?

  YES

  NO

  N/A

• Kitchen has a fully stocked FIRST AID kit?

  YES

  NO (-5)

• Correct chopping boards being used?

• Correct prep aprons being used ?

• service utensils are kept in sanitiser?

• Does Kitchen Need DEEP CLEAN ? contact Kitchen OPS

  Safe

  At Risk

  N/A

Maintenance & General Attention Detail

• Have the cleaners been checked out following the cleaners checklist and all tasks completed to standard?

  YES

  NO

  N/A

• All light bulbs, light fittings and chandeliers fully working? (no white LEDs)

  YES

  NO

  N/A

• Are all windows clean inside and out?

  YES

  NO

  N/A

• Is the plant room free from obstructions, clean and locked?

  YES

  NO

  N/A

• Is the boiler room free from combustible materials and obstructions and is the door locked?

  YES

  NO

  N/A

• Are there any other noticeable maintenance issues that need to be dealt with? (Detail below)

Pest Control

• Are ALL traps for insects & rodents in restaurant area baited and hidden away?

  YES

  NO

  N/A

• Are all the FOH & BOH areas free for any signs of infestation? (-20 if not) <br>

  Yes

  No (-20)

• Is the unit proactive in making notes on the pest walk around sheets, the internal/external of the building and identifying any holes bigger than a standard pencil? <br> <br> <br>

  YES

  NO

  N/A

• Check pest control log - have any points raised by last visit been actioned? (-20 if not)

  Yes

  No (-20)

• Is the unit following the pest control walkround and completing daily reports (ask MOD to talk through the procedure)? (-20 if not)

  Yes

  No (-20)

• Unit are Printing and adding PEST report to PEST folder. FROM Harvey-Enviromental

  Good

  Fair

  Poor

  N/A

TOILETS

• Are the toilet cubicle partitions clean and well maintained? Floor clean and dry? Toilets clean and fully functional?

  YES

  NO

  N/A

• Is there a clean and operational toilet brush in each cubicle?

  YES

  NO

  N/A

• Does the alarm in the disabled toilet work?

  YES

  NO

  N/A

• Are the sanitary bins clean (ladies/disabled)

  YES

  NO

  N/A

• Is the baby changing unit clean, fully working and safe? Is there sufficient amount of baby wipes and nappies in place?

  YES

  NO

  N/A

• Are all soap dispensers and hand dryers working, clean and polished where possible?

  YES

  NO

  N/A

• Are the toilet seats in good condition and not loose?

  YES

  NO

  N/A

• Are there any other noticeable points with regards to the toilet facilities? (Detail below)

HEALTH & SAFETY AND FIRE

• Have all the previous months action points been actioned? (check last month report) <br>

  YES

  NO

  N/A

• Bin Area is Free from PEST, DEBRIS and organised ?

  YES

  NO

  N/A

• Are internal & external escape routes free from obstruction & do all fire doors open freely? (Walkaround with MOD & check)<br>

  YES

  NO

  N/A

• Are all fire extinguishers & emergency lights free from obstruction and are all fire points covered with guards ?

  YES

  NO

  N/A

• Are all the FOH fire extinguishers full in chrome including signage?

  YES

  NO

  N/A

• Is there a high visibility jacket near the access fire panel ?

  YES

  NO

  N/A

• Is there a fully completed daily staff list for all departments located next to the fire panel?

  YES

  NO (-5)

• Does the unit have a minimum of 4 first aiders? (List all first aiders)

  YES

  NO

  N/A

• Does the MOD know how to complete a fire alarm test?

  YES

  NO (-5)

• Does the MOD know how to test the emergency lighting?<br>

  YES

  NO

  N/A

• Is there a rubber mat underneath the main fuse box?<br>

  YES

  NO

  N/A

• Are the ladders in safe working order? <br>

  YES

  NO

  N/A

• Are all waste areas free from debris and do all bins contain the correct waste?

  YES

  NO

  N/A

• Are cleaning chemical available for use, labelled correctly, stored correctly & COSHH sheets to hand ?

  YES

  NO

  N/A

• Is there PPE available for the bar & kitchen?<br>

  YES

  NO

  N/A

OFFICE MANAGEMENT

• Complete safe count. Is everything in order?

  YES

  NO

  N/A

• Office has fully stocked First Aid Kit and back up ?

  YES

  NO (-5)

• Office is Clean and TIDY. BIN EMPTY. NO PLATES or Glasses ?

  YES

  NO

  N/A

• Can MOD list all brand values and explain what each one means?

  Answered well

  No knowledge

  In doubt

• Is managers declaration completed by all current managers on trail?

  YES

  NO

  N/A

• Has Fire Alarm Test and Emergency Lighting Test been completed weekly and on time?

  YES

  NO (-5)

• Does the manager on duty know how to log onto the Compliance Centre, including password?

  YES

  NO

  N/A

• Can the MOD show how to complete an accident report?

  YES

  NO

  N/A

• Can the MOD explain alleged food poisoning reporting procedure?

  YES

  NO

  N/A

• Have all the accidents been actioned on the compliance centre?

  YES

  NO

  N/A

• Have all actions from the latest Audit/ FRA been actioned?

  YES

  NO

  N/A

• Is Risk Assessment folder signed by all current managers including Head Chef and Sous Chef?

  YES

  NO

  N/A

• Is the red licensing file available with up to date premises license and copies of all personal licenses?

  YES

  NO

  N/A

• MOD can Log into the CCTV and access footage if required?

  YES

  NO

  N/A

• Is FSMS signed by GM and HC?

  YES

  NO

  N/A

• MOD can explain the FOH uniform policy?

  YES

  NO

  N/A

CPL [Inductions, Safety Sign Offs and Courses]

• Has all staff completed CPL courses? (-10 if not)

  Yes

  No (-10)

• Have all staff compleated Inductions on CPL?

  YES

  NO

  N/A

Southall Safety Management

• Unit is Proactive on conducting internal Audits for BAR?

  YES

  NO (-5)

• Unit is Proactive on conducting internal Audits for KITCHEN ?

  YES

  NO (-5)

• Unit is Proactive on conducting internal Audits for FLOOR?

  YES

  NO (-5)

Trail App DD

• Has MOD completed daily tasks so far?

  YES

  NO

  N/A

• Has UNIT been completing their DD daily and on time, no missed tasks? Check dashboard report for past month.

  YES

  NO

  N/A

• Have all department check outs been completed daily on trail? Check dashboard report for past month.

  YES

  NO

  N/A

• Have fire drills been carried out? Ask MOD to show the report on trail.

  YES

  NO

  N/A

• Has a management meeting been completed within last 7 days?

  YES

  NO

  N/A

• Have Bar Chopping Boards replacement been Logged on TRAIL

  YES

  NO

  N/A

• Has PPE Use been Logged on TRAIL ?

  YES

  NO

  N/A

• Has visitors LOG been used on TRIAL?

  YES

  NO

  N/A

STAFF BOARD

• Is there a Manual Handling poster available and visible BOH?

  YES

  NO

  N/A

• Does unit have Fire Evacuation Procedure in place and displayed back of house and staff trained on it? Ask few staff members.

  YES

  NO

  N/A

• Is there an up to date Fire Marshal poster?

  YES

  NO

  N/A

• Is there an up to date First Aid poster?

  YES

  NO

  N/A

• Is Challenge 25 poster displayed BOH only for staff?

  YES

  NO

  N/A

• Is Employers liability certificate displayed?

  YES

  NO

  N/A

• Is there a copy of the premises security policy available for staff to read?

  YES

  NO

  N/A

• Is there a copy of the major incident policy available for staff to read?

  YES

  NO

  N/A

• Is the Hospitality Action Employee Assistance Program poster displayed on the notice board?

  YES

  NO

  N/A

• Is there an Employee Handbook on display in a communal area?

  YES

  NO

  N/A

• Is there Tribes current poster on display?

  YES

  NO

  N/A

• Is NWTC Thoughts poster up on display?

  YES

  NO

  N/A

• Are the current and following weeks rotas displayed and signed by the GM?

  YES

  NO

  N/A

• Are running incentives clearly displayed on staff boards?

  YES

  NO

  N/A

• Are current HQ communications up on staff board?

  YES

  NO

  N/A

GDPR

• Carry out GDPR audit around the site - is everything safe and secure? (-20 if not)

  Yes

  No (-20)

• Has all documents been uploaded on Fourth? Check random staff member

  YES

  NO

  N/A

UNIT SUMMARY

• Actions to be done immediately.

• MOD to SIGN

  Sign