Title Page
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Document No.
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Audit Title
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Client / Site
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Conducted on
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Prepared by
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Location
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Personnel
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MANAGER IN TRAINING
Weekly Trading Report
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Can explain what is WTR
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Can explain 7day statement of trade - difference to WTR
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Demonstrates correct procedure for exporting figures from Zonal
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Can name all reports that must be exported daily and are relevant to banking
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Enters Gratuities/ Service Charge onto WTR correctly or site specific TRONC system.
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Can demonstrate Grats and Service Charge allocations and entitlements to staff in their region
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Can explain company policy for sales ledgers
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Can explain company policy for deposits including value and for how many people
CREDIT CARDS
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Can explain the reasons for trading difference
MISC EXPENSES
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Enters Misc Expenses on Zonal correctly
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Can explain the importance of correct categories used for misc expenses
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Can explain tax use in Misc Expenses
BANKING
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Can explain how to calculate correct banking figure
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Can explain importance of correct banking - connection with safe count
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Completes banking book correctly
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Where do we get a change order from
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who is responsible for investigating banking variences
HQ REPORTING
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Can scans and emails reports to accounts. Such as Banking Slips
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Can complete an NFB with full summary
SAFE COUNT
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Demonstrates the correct procedure for safe counts
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Can explain the correct procedure for dealing with discrepancies in safe
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Can explain company policy regarding wage advances
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Can explain the only two locations the Safe Key is stored?
BAR FLOATS
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Can demonstrate bar float procedure including dealing with discrepancies
T&A FINGER SCANNER
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Can explain the procedure for staff and managers signing in and out
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Updates any hours on Fourth and adjusts any differences
DEPARTMENT ROTAS
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Can explain the time scale for rotas to be done for EB
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Can explain the time scale for rotas to be displayed on the notice board
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Can demonstrate how to write a rota for their department
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Can demonstrate how to compare the wage forecast percentage against the EB
Fourth System
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Can demonstrate how to sort staff by department/ job role
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Can explain minimum pay rates, how to adjust an increase
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Can understand what is being approved by Op’s on fourth for wage controls
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Can explain variances between Approved and Actual
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Can explain how to add an employee to multiple employment
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Can explain why all salary costs, and Chef Holiday need to be added to Fourth before Rota approval ?
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Can explain the importance of WOR
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Can check wages overspends
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Can explain best practice for reducing wages spends
RECRUITMENT
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What is our recruitment policy?
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Can demonstrate how to login to Docusign
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Can explain how to send over 'New Weekly Starter Pack' and content
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Knows where to locate the NWTC Interview sheet for all recruits
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Can explain the interview process including the need for 2nd GM interview
NEW STARTERS
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Can demonstrate how to set up new starter on Fourth
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Can explain the documents needed by payroll for new starter
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Can Explain GPRD. What documents and where are kept securely
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Can explain the on boarding process of new starters 1st day ?
CPL
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Has completed all allocated courses
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Can explain how staff are added to CPL platform
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Which 4 courses need to be completed by staff on their first day?
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Understands who can see Descendant starts for completed courses for staff
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Knows how to make Staff and Personal Authorisations to meet company induction standards
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Can Navigate around CPL platform to see any outstanding staff Training/Induction?
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Can explain who's responsibility it is to ensure staff have completed all allocated courses and Induction.
PAYROLL
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Explains what is our Gratuity/ Service Charge policy
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Checks and inputs grats/ service charge on Fourth correctly
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Can see how to add Bonus onto Fourth correctly ?
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Explains how to submit hours to payroll
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Can explain the time frame for payroll
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Can identidfy EB vs Fourth costs and how to adjust accordingly?
TRAIL
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Can explain Trail importance to the business
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Explains who is responsible for unit security
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Can explain and demonstrate how to search for specific date checks
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Can explain and demonstrate the contractor and visitor log
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Can discuss ADD Task function and importance
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Can explain what 6 monthly checks are on Trail
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How to check for missed tasked and raise action plan
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Can explain the cover manager check list
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Can explain the importance of checking regularly for messages on unit email
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Can demonstrate how to highlight a message as unread
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Has home unit department manager email been set up
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Can navigate around Office 365 for email
DAILY SHIFT PLANNER
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can explain the importance of the Daily over view report being sent before service to Operations ?
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Can explain the importance of the Daily Shift Planner
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Can complete the Daily Shift Planner for that day
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Full understating of Pre-Shift being a non-non-negiotiable
SHIELD
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Can explain what Shield is
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Can demonstrate how to log in to Shield
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Can locate Risk Assessment Folder
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Can explain the need for reading and signing all RAs
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Can locate Health and Safety files
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What is FSMS? Can locate and explain its importance
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Can demonstrate how to upload new certificate on Registry
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Can locate and fill out the accident form fully
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Can explain which information can aid the investigation
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Can explain what accidents are reportable under RIDDOR and who does it
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What is COSHH? Can locate the folder and explain its contents
FOOD POISONING
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Can explain how to deal with complaints regarding food poisoning allegations
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Can locate and complete the Food Poisoning Complaint Form
Allergens
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Can explain the Allergen Policy
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Can explain how guests confined information regarding Allergens
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Who is responsible for taking Highlighted Allergy dishes to the guests table
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What is the Non-Gluten Menu?
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Why is the Non-Gluten menu not described as 'Gluten-Free'
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When purchasing items on petty cash what should be validated first?
LICENSING
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Can locate the licensing file
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Can locate Premises License FOH
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Knows age verification policy and what does it mean
CCTV
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Can access CCTV system
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Can demonstrate how to find a specific time and date on the CCTV
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Who to contact to burn footage to to Unit SharePoint
PANIC BUTTONS
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Knows the location of all alarm panic buttons within the unit
MUSIC SYSTEM
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Can locate and operate the music system
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Can demonstrate the procedure for switching to back-up music
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Can demonstrate the safe procedure for closing and opening the music system
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Can explain what should happen when the fire alarm sounds, in regards to the music system
TILLS
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Can demonstrate the correct procedure for re-setting PDQs
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Can explain who to call when PDQ is faulty
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Can demonstrate the correct procedure for re-booting a till
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Knows the contact number for Zonal Helpline and explains how to report issues
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Can Stock mode all items needed for 85/86’s
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Can set up Zonal Dalles Key to Specific staff member
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understands how to send to POS for till update
FIRE ALARM
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Can verbally explain the evacuation procedure including meeting point
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Knows how many times a year we conduct full evacuation
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Can locate the fire panel in the unit
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Can demonstrate the procedure for silencing the fire alarm
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Knows the correct code for re-setting the fire alarm
INTRUDER ALARM
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Can demonstrate correct procedure for setting and un-setting the intruder alarm
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Can troubleshoot problems with setting the alarm
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Can explain their responsibilities if keys are lost and who should be informed
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Knows the company to contact for any alarm faults
DISCOUNT REPORT
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Can locate Discount Report on PC
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Can explain different tabs on discount Report
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Can explain the difference between a Sub and Promo
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Can explain staff and HQ discount entitlement
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Can recognise areas of concern within Discount Report
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Can explain our gift card procedure - to buy/ to redeem
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Can explain staff shift meal entitlements
Health Check
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What is a Health Check ?
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How often do management Op's schedule a Management Unit Health Check
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Who Carries out FULL departmental Health Check for Kitchen ?
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Who Carries out FULL departmental Health Check for Bar?
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Who Carries out FULL departmental Health Check for Floor?
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Who's responsibility is the Ownership of site cleanliness ?
Pronett Access Maintenance
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can demonstrate how to raise a call out on Pronett
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who are our main contractors for maintenacne
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Who to inform to release/approve a call out
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how to log a visit and arrival
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Demonstrate how to raise a quote for works needed
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Importance of clear, concise notes on the call out
STOCKS - ORDERING
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Can explain what par level is and when it may need to be adjusted
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Can demonstrate how to place an order using Zonal for FOOD/LIQ/BEV
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Can demonstrate how to place an order using Zonal for consumables
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can locate budgets for consumables
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Can demonstrate how to check for missing orders
STOCKS - DELIVERIES
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Can explain the need for checking deliveries thoroughly
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Can demonstrate how to accept a delivery via Acquire
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can identify the Purchase Order reference for an order
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Can demonstrate how to produce a stock result
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Can demonstrate how to assess the variances
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Can demonstrate how to complete WTR sheet with stock results
Overview of BOH TEST
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Do you feel the manager can be signed off ?
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MIT Sign