NWTC Unit Management HC

• Audit Title

• Site

• Prepared by

• MOD

• Conducted on

  Date

OUTSIDE AREA

• Are all plants and flowers well kept?

  YES

  NO

  N/A

• Are all access and egress areas free from potential hazards for slips, trips, or falls?

  YES

  NO

  N/A

• Courtyard steps and flags clean with no green moss?

  YES

  NO

  N/A

• Is outside menu box lit and contains up to date menu?

  YES

  NO

  N/A

• Is A-board displayed and insert is appropriate?

  YES

  NO

  N/A

• Are A-board flowers alive and look appealing?

  YES

  NO

  N/A

• Is entrance area free from cigarette buds?

  YES

  NO

  N/A

• Are awnings well maintained and clean?

  YES

  NO

  N/A

• Is all outside furniture in good condition?

  YES

  NO

  N/A

RESTAURANT STATIONS

• Are all waiter stations clean , tidy and in good condition, clutter free including behind, underneath and the sides?

  YES

  NO

  N/A

• Does every stand have full, metal sanitiser bottles labelled on the base and correct coloured roll for FOH?

  YES

  NO

  N/A

• Do waiter stations have watering cans set up with sufficient colouring pencils or crayons, colouring maps and kids cutlery?

  YES

  NO

  N/A

• Are all the restaurant tills clean including behind and underneath with tidy wires?

  YES

  NO

  N/A

• Are all wet floor signs clean?

  YES

  NO

  N/A

• Are all restaurant printers & PDQS clean & operational?

  YES

  NO

  N/A

• Does every stand have: PDQ/ Till rolls (out of sight), Back-up staples, Calculator, Stapler, Bill Books?

  YES

  NO

  N/A

• Are the correct number of iPads charged, fully functional with appropriate covers where applicable?

  YES

  NO

  N/A

• Is there a sufficient amount of clean up to date allergen menus available?

  YES

  NO

  N/A

• Are all cutlery trays clean ?

  YES

  NO

  N/A

• Is all cutlery to Par level?

  YES

  NO

  N/A

• Is there a clean baby food warming jug (Tomme Tippie) labelled "Caution - Hot Water"?

  YES

  NO

  N/A

• Are all drinks trays clean and in good condition?

  YES

  NO

  N/A

• Are sugar pots clean and set to concept spec?

  YES

  NO

  N/A

• Are latte/teaspoons/espresso spoons clean, in good stock and well organised?

  YES

  NO

  N/A

• Is there a "call back" sheet next to each telephone?

  YES

  NO

  N/A

• Are menus and menu wallets clean and in good condition (choose 5 random)?

  YES

  NO

  N/A

FURNITURE & TABLE LAYOUT

• Are the back of the booths dust and debris free & booth seats fold clean?

  YES

  NO

  N/A

• Are any under booth storage areas clean and tidy?

  YES

  NO

  N/A

• Are all restaurant and bar tables wobble and chewing gum free including bar stools?

  YES

  NO

  N/A

• Are all restaurant table tops and legs clean including bases?

  YES

  NO

  N/A

• Are all tables correctly set to unit spec?

  YES

  NO

  N/A

• Are all baskets clean and set ready to spec?

  YES

  NO

  N/A

• Are tables aligned with lights above them?

  YES

  NO

  N/A

• Are all salt and pepper mills clean and full?

  YES

  NO

  N/A

• Are back up consumables in good stock; blue roll, bev naps, napkins?

  YES

  NO

  N/A

• Are all ketchup bottles clean, date dotted and correct spec?

  YES

  NO

  N/A

• Are condiments stored either in the kitchen or date labelled FOH in a clean & hygienic condiment fridge?

  YES

  NO

  N/A

• Are all ramekins clean and in good stock?

  YES

  NO

  N/A

• Are candle holders/lanterns clean (site specific)?

  YES

  NO

  N/A

• Are hi-chairs clean and undamaged with straps over the back?

  YES

  NO

  N/A

• Is expo clean, clutter free and correctly set? (including spike, hand sanitiser, re-cook slips, vinegar water & cloth and working clock)

  YES

  NO

  N/A

• Are all champagne stands and buckets clean, polished and in good condition?

  YES

  NO

  N/A

• Are picture frames dust free?

  YES

  NO

  N/A

• Are skirting boards smear and dust free?

  YES

  NO

  N/A

• Are vents in the restaurant dust free?

  YES

  NO

  N/A

• Are glass cabinets/ shelves smear and dust free?

  YES

  NO

  N/A

• Is fire place area clean (site specific)?

  YES

  NO

  N/A

• Is staff room clean and tidy?

  YES

  NO

  N/A

STAFF KNOWLEDGE

• Are all servers in full clean uniform including all marks?

  YES

  NO

  N/A

• Do all servers have their zonal fob with them for shift?

  YES

  NO

  N/A

• Ask floor member of staff a core, financial and service criteria question?

  Answered well

  No knowledge

  In doubt

• Ask floor staff about brand values?

  Answered well

  No knowledge

  In doubt

• Place a food order /Starters / Mains/ Desserts.<br>Was the server Knowledgeable?<br>

  Answered well

  No knowledge

  In doubt

• Did the server use an IPad?

  YES

  NO

  N/A

• Ask a server liquor/ beverage spec question?

  Answered well

  No knowledge

  In doubt

• Ask server about allergen procedure?

  Answered well

  No knowledge

  In doubt

SHOP WINDOW

• Is all bar furniture clean, chewing gum free & in good condition?

  YES

  NO

  N/A

• Are all bar menus clean, up to date & well presented?

  YES

  NO

  N/A

• Is the bar floor (FOH) clean and well maintained?

  YES

  NO

  N/A

• Does the 'Shop Window'/Back Bar look correct to a customer? Is everything in the correct place?

  YES

  NO

  N/A

• Is the bar top & bar front clean, dry & chewing gum free?

  YES

  NO

  N/A

• Is all cocktail equipment on display clean and neatly organised?

  YES

  NO

  N/A

• Are the footrests & skirting boards in the bar area clean, in good condition & free of mop marks?

  YES

  NO

  N/A

BAR STATIONS

• Are all back bar shelves clean and dust free?

  YES

  NO

  N/A

• Are all back bar bottles, including display bottles clean, dry and dust free? With labels facing forward?

  YES

  NO

  N/A

• Are all pour spouts clean, in good condition & facing the same direction?

  YES

  NO

  N/A

• Are bar mirrors clean and smear free?

  YES

  NO

  N/A

• Is the back bar fully stocked with no obvious gaps?

  YES

  NO

  N/A

• Is all bar lighting in working order? Including lights above the bar & strip lights under stations?

  YES

  NO

  N/A

• Are all fridges in working order with clean front and smear free doors?

  YES

  NO

  N/A

• Is there an evidence of stock rotation?

  YES

  NO

  N/A

• Are the tills & service bar printers clean & dry? Including any screens, units printers & drawers and underneath/behind?

  YES

  NO

  N/A

• Are the PDQs & chargers clean and operational?

  YES

  NO

  N/A

• Does the bar have a working set of pour test scales?

  YES

  NO

  N/A

• Are any Card Safes clean and operational with no missing keys?

  YES

  NO

  N/A

• Is glassware clean without stains, lipstick and chips?

  YES

  NO

  N/A

• Is there enough glassware on the bar? Ask bartender

  YES

  NO

  N/A

COFFEE

• Is the coffee machine clean and operational? Including underneath?

  YES

  NO

  N/A

• Is the coffee drawer clean and dry? With a hygienic knock out bar?

  YES

  NO

  N/A

• Is the grinder operational, clean & dry?

  YES

  NO

  N/A

• Is all crockery clean and stain free and at the correct par level?

  YES

  NO

  N/A

• Are all teas available for sale?

  YES

  NO

  N/A

CELLAR

• Was the cellar locked on arrival?

  YES

  NO

  N/A

• Was the cellar tidy?

  YES

  NO

  N/A

• Are all gas cylinders buckled up and safe or at least laid flat if empty?

  YES

  NO

  N/A

• Is cellar free from empty kegs and is the number of empty kegs on site acceptable?

  YES

  NO

  N/A

• Does cellar door have risk of asphyxiation poster on it?

  YES

  NO

  N/A

• Is cellar free from any chemicals?

  YES

  NO

  N/A

• Is appropriate PPE located in the cellar?

  YES

  NO

  N/A

• Are spirits cupboards secure and well organised?

  YES

  NO

  N/A

• Nothing bulky or heavy is stored above shoulder height?

  YES

  NO

  N/A

STAFF KNOWLEDGE

• Are all bartenders in full clean uniform including all marks?

  YES

  NO

  N/A

• Do all bartenders have their zonal fob with them for shift?

  YES

  NO

  N/A

• Ask a bartender about brand values?

  Answered well

  No knowledge

  In doubt

• Ask bartender to recommend 3 different beers with as much as possible detail?

  Answered well

  No knowledge

  In doubt

• Did the bartender demonstrate good knowledge of NWTC beers (ABV, price, brewer location & tasting notes)

  Answered well

  No knowledge

  In doubt

• Ask a bartender food spec question?

  Answered well

  No knowledge

  In doubt

• Ask a bartender about allergen procedure?

  Answered well

  No knowledge

  In doubt

UNIT SUMMARY

• Unit Summary

Maintenance & General Attention Detail

• Have the cleaners been checked out following the cleaners checklist and all tasks completed to standard?

  YES

  NO

  N/A

• All light bulbs, light fittings and chandeliers fully working? (no white LEDs)

  YES

  NO

  N/A

• Are all windows clean inside and out?

  YES

  NO

  N/A

• Is the plant room free from obstructions, clean and locked?

  YES

  NO

  N/A

• Is the boiler room free from combustible materials and obstructions and is the door locked?

  YES

  NO

  N/A

• Are there any other noticeable maintenance issues that need to be dealt with? (Detail below)

Pest Control

• Are ALL traps for insects & rodents in restaurant area baited and hidden away?

  YES

  NO

  N/A

• Are all the FOH & BOH areas free for any signs of infestation? (-20 if not) <br>

  Yes

  No (-20)

• Is the unit proactive in making notes on the pest walk around sheets, the internal/external of the building and identifying any holes bigger than a standard pencil? <br> <br> <br>

  YES

  NO

  N/A

• Check pest control log - have any points raised by last visit been actioned? (-20 if not)

  Yes

  No (-20)

• Is the unit following the pest control walkround and completing daily reports (ask MOD to talk through the procedure)? (-20 if not)

  Yes

  No (-20)

TOILETS

• Are toilets odour free (ladies/gents/disabled)?

  YES

  NO

  N/A

• Are the toilet cubicle partitions clean and well maintained? Floor clean and dry? Toilets clean and fully functional?

  YES

  NO

  N/A

• Do all cubicle doors lock? Does it have appropriate coat hook?

  YES

  NO

  N/A

• Does every cubicle have a secure, clean toilet roll holder? Is there toilet paper in each toilet with no back up left unsecured?

  YES

  NO

  N/A

• Is there a clean and operational toilet brush in each cubicle?

  YES

  NO

  N/A

• Does the alarm in the disabled toilet work?

  YES

  NO

  N/A

• Are the sanitary bins clean (ladies/disabled) (CHROME IN COLOUR?)

  YES

  NO

  N/A

• Is the baby changing unit clean, fully working and safe? Is there sufficient amount of baby wipes and nappies in place?

  YES

  NO

  N/A

• Are all soap dispensers and hand dryers working, clean and polished where possible?

  YES

  NO

  N/A

• Are the toilet seats in good condition and not loose?

  YES

  NO

  N/A

• Are there any other noticeable points with regards to the toilet facilities? (Detail below)

HEALTH & SAFETY AND FIRE

• Have all the previous months action points been actioned? (check last month report) <br>

  YES

  NO

  N/A

• Are internal & external escape routes free from obstruction & do all fire doors open freely? (Walkaround with MOD & check)<br>

  YES

  NO

  N/A

• Are all fire extinguishers & emergency lights free from obstruction and are all fire points covered with guards ?

  YES

  NO

  N/A

• Are all the FOH fire extinguishers full in chrome including signage?

  YES

  NO

  N/A

• Is there a high visibility jacket near the access fire panel ?

  YES

  NO

  N/A

• Is there a fully completed daily staff list for all departments located next to the fire panel?

  YES

  NO (-5)

• Does the unit have a minimum of 4 first aiders? (List all first aiders)

  YES

  NO

  N/A

• Does the MOD know how to complete a fire alarm test?

  YES

  NO (-5)

• Does the MOD know how to test the emergency lighting?<br>

  YES

  NO

  N/A

• Is there a rubber mat underneath the main fuse box?<br>

  YES

  NO

  N/A

• Are the ladders in safe working order? <br>

  YES

  NO

  N/A

• Are all waste areas free from debris and do all bins contain the correct waste?

  YES

  NO

  N/A

• Are cleaning chemical available for use, labelled correctly, stored correctly & COSHH sheets to hand ?

  YES

  NO

  N/A

• Is there PPE available for the bar & kitchen?<br>

  YES

  NO

  N/A

• Is the colour coded cleaning equipment being correctly in all departments?<br>

  YES

  NO

  N/A

OFFICE MANAGEMENT

• Complete safe count. Is everything in order?

  YES

  NO

  N/A

• Can MOD list all brand values and explain what each one means?

  Answered well

  No knowledge

  In doubt

• Is managers declaration completed by all current managers on trail?

  YES

  NO

  N/A

• Has MOD completed daily tasks so far?

  YES

  NO

  N/A

• Has Fire Alarm Test and Emergency Lighting Test been completed weekly and on time?

  YES

  NO (-5)

• Has the visitors log been filled in?

  YES

  NO

  N/A

• Have fire drills been carried out? Ask MOD to show the report on trail.

  YES

  NO

  N/A

• Does the manager on duty know how to log onto the Compliance Centre, including password?

  YES

  NO

  N/A

• Can the MOD show how to complete an accident report?

  YES

  NO

  N/A

• Can the MOD explain alleged food poisoning reporting procedure?

  YES

  NO

  N/A

• Have all the accidents been actioned on the compliance centre?

  YES

  NO

  N/A

• Have all actions from the latest Audit/ FRA been actioned?

  YES

  NO

  N/A

• Is Risk Assessment folder signed by all current managers including Head Chef and Sous Chef?

  YES

  NO

  N/A

• Is the red licensing file available with up to date premises license and copies of all personal licenses?

  YES

  NO

  N/A

• Is FSMS signed by GM and HC?

  YES

  NO

  N/A

• Are the bar floats tagged and details are matching the bar float sheets?

  YES

  NO

  N/A

DD

• Has all staff completed CPL courses? (allow 2 weeks leeway for new starters) (-10 if not)

  Yes

  No (-10)

• Has restaurant been completing their DD daily and on time, no missed tasks? Check dashboard report for past month.

  YES

  NO

  N/A

• Has bar been completing their DD daily and on time, no missed tasks? Check dashboard report for past month.

  YES

  NO

  N/A

• Has kitchen been completing their DD daily and on time, no missed tasks? Check dashboard report for past month.

  YES

  NO

  N/A

• Have all department check outs been completed daily on trail? Check dashboard report for past month.

  Yes

  No

  N/A

STAFF BOARD

• Is the HSE poster displayed back of house and completed with current GM name?

  YES

  NO

  N/A

• Is there a Manual Handling poster available and visible BOH?

  YES

  NO

  N/A

• Does unit have Fire Evacuation Procedure in place and displayed back of house and staff trained on it? Ask few staff members.

  YES

  NO

  N/A

• Is there an up to date Fire Marshal poster?

  YES

  NO

  N/A

• Is there an up to date First Aid poster?

  YES

  NO

  N/A

• Is Challenge 25 poster displayed BOH only for staff?

  YES

  NO

  N/A

• Is Employers liability certificate displayed?

  YES

  NO

  N/A

• Is there a copy of the premises security policy available for staff to read?

  YES

  NO

  N/A

• Is there a copy of the major incident policy available for staff to read?

  YES

  NO

  N/A

• Is the Hospitality Action Employee Assistance Program poster displayed on the notice board?

  YES

  NO

  N/A

• Is there Tribes current poster on display?

  YES

  NO

  N/A

• Are the current and following weeks rotas displayed and signed by the GM?

  YES

  NO

  N/A

• Is NWTC Thoughts poster up on display?

  YES

  NO

  N/A

• Are running incentives clearly displayed on staff boards?

  YES

  NO

  N/A

• Are current HQ communications up on staff board?

  YES

  NO

  N/A

GDPR

• Carry out GDPR audit around the site - is everything safe and secure? (-20 if not)

  Yes

  No (-20)

• Has all documents been uploaded on Fourth? Check random staff member

  Yes

  No

  N/A