NWTC Restaurant HC

• Audit Title

• Site

• Prepared by

• MOD

• Conducted on

  Date

OUTSIDE AREA

• Are all plants and flowers well kept?

  YES

  NO

  N/A

• Are all access and egress areas free from potential hazards for slips, trips, or falls?

  YES

  NO

  N/A

• Courtyard steps and flags clean with no green moss?

  YES

  NO

  N/A

• Is outside menu box lit and contains up to date menu?

  YES

  NO

  N/A

• Is A-board displayed and insert is appropriate?

  YES

  NO

  N/A

• Is entrance area free from cigarette buds?

  YES

  NO

  N/A

• Are awnings well maintained and clean?

  YES

  NO

  N/A

• Is all outside furniture in good condition?

  YES

  NO

  N/A

• Windows are clean, with dust free ledges?

  YES

  NO

  N/A

• Drainage areas well maintained, no litter or damage?

  YES

  NO

  N/A

• Outside electric points are free from damage?

  YES

  NO

  N/A

• All outdoor lighting is fully functional , inclding unit branded signage light ?

  YES

  NO

  N/A

Trail App

• Current days DD has been completed and checked by management?

  YES

  NO

  N/A

• No missed tasked for current month ?

  YES

  NO

  N/A

• Weekly DD has been checked by MGMT - search weekly compliance checks?

  YES

  NO

  N/A

• Search 'Restaurant Check Outs' - has MOD been completing them ?

  YES

  NO

  N/A

RESTAURANT STATIONS

• Are all waiter stations clean , tidy and in good condition, clutter free including behind, underneath and the sides?

  YES

  NO

  N/A

• Any draws are organised, clean no clutter?

  YES

  NO

  N/A

• Does every stand have full, metal sanitiser bottles labelled on the base and correct coloured roll for FOH?

  YES

  NO

  N/A

• Do waiter stations have watering cans set up with sufficient colouring pencils or crayons, colouring maps and kids cutlery?

  YES

  NO

  N/A

• Are all the restaurant tills clean including behind and underneath with tidy wires?

  YES

  NO

  N/A

• Are all wet floor signs clean?

  YES

  NO

  N/A

• Are all restaurant printers & PDQS clean & operational? [including charger cradle]

  YES

  NO

  N/A

• Does every stand have: PDQ/ Till rolls (out of sight), Back-up staples, Calculator, Stapler, Bill Books?

  YES

  NO

  N/A

• Are the correct number of iPads charged, fully functional with appropriate covers where applicable?

  YES

  NO

  N/A

• Every station has adequate/clean bill wallets, with appropriate POS cards?

  YES

  NO

  N/A

• Is there a sufficient amount of clean up to date allergen menus available?

  YES

  NO

  N/A

• Are all cutlery trays clean ?

  YES

  NO

  N/A

• Is all cutlery to Par level?

  YES

  NO

  N/A

• Is there a clean baby food warming jug (Tomme Tippie) labelled "Caution - Hot Water"?

  YES

  NO

  N/A

SERVICE BAR

• Are all drinks trays clean and in good condition?

  YES

  NO

  N/A

• Are sugar pots clean inside and out, also set to concept spec?

  YES

  NO

  N/A

• Are teaspoons and espresso spoons clean, in good stock and well organised?

  YES

  NO

  N/A

• BEV Crockery is clean and to par level for the unit?

  YES

  NO

  N/A

General

• Inspect 8 random chairs. Clean and in good condition ?

  YES

  NO

  N/A

• Seating upholstery/leather is clean and in good condition ? if not, inform Op's to contact Pro-Clean

  YES

  NO

  N/A

• Have all tables been cleaned to a high standard, including base of table? [no dust or debris]

  YES

  NO

  N/A

• All tables are aligned with lights above them?

  YES

  NO

  N/A

• All tables are free from chewing gum ?

  YES

  NO

  N/A

• All tables are free from wobbles and damage?

  YES

  NO

  N/A

• All tables are set to correct unit SPEC?

  YES

  NO

  N/A

• All glass trinket cabinets/displays clean and polished, no obvious gaps?

  YES

  NO

  N/A

• Are the back of booth seating clean and polished ?

  YES

  NO

  N/A

• High Chairs clean, undamaged and ready for service ?

  YES

  NO

  N/A

• All Champagne stands, polished and in good condition ?

  YES

  NO

  N/A

• Ice buckets are clean and in good condition ?

  YES

  NO

  N/A

• All picture frames are dust free ?

  YES

  NO

  N/A

• Are all skirting boards smear and dust free?

  YES

  NO

  N/A

• Are Vents in the restaurant dust free?

  YES

  NO

  N/A

• Air-con filters dust free and free from damage?

  YES

  NO

  N/A

• Are all shelves high and low dust free?

  YES

  NO

  N/A

• All handrails clean and not sticky ?

  YES

  NO

  N/A

• Restaurant props including plants are situated correctly and in good condition ?

  YES

  NO

  N/A

• Any metal work is dust free?

  YES

  NO

  N/A

• All Spot Sweep are clean and in good condition?

  YES

  NO

  N/A

HOST DESK

• Host stand feels organised with no clutter, underneath or behind ?

  YES

  NO

  N/A

• Telephone is cleaner and walk-about phone is charged and fully functional ?

  YES

  NO

  N/A

• All main menu's are clean and in good condition ? [check 10 at random]

  YES

  NO

  N/A

• Sunday Roast Menu's are correct and clean ? [check 10 at random]

  YES

  NO

  N/A

• Menus are in good stock and clean?

  YES

  NO

  N/A

• Non-Gluten Menus are available and in good condition ?

  YES

  NO

  N/A

• Allergen menu's are laminated and up-to date ?

  YES

  NO

  N/A

• All current POS is available and to hand ?

  YES

  NO

  N/A

• Bookings manager and concept business cars are available and in good stock?

  YES

  NO

  N/A

• GM business cards are available ?

  YES

  NO

  N/A

• Kids watering cans available, good condition. With crayons, kids wrapped cutlery, NWTC colouring sets, and kids menu's?

  YES

  NO

  N/A

• Any Host stand flowers are fresh and suit concept?

  YES

  NO

  N/A

• Reservations have appropriate booking notes and initials. evidence of T&C? [check today bookings]

  YES

  NO

  N/A

• Priority bookings for that day are highlighted and on Pre-Shift?

  YES

  NO

  N/A

• Host on duty attire is professional and suits concept?

  YES

  NO

  N/A

• Host on duty has personalised login to booking system ?

  YES

  NO

  N/A

• Host computer and Stand is GPRD safe?

  YES

  NO

  N/A

• Any points to raise in regards to the front HOST stand bespoke to the unit ?

LI-T-MUS

• All lightbulbs are working?

  YES

  NO

  N/A

• All lightbulbs are correct spec, with no LED's or bright white lights?

  YES

  NO

  N/A

• All Chandeliers are cob-web free, no damaged fittings?

  YES

  NO

  N/A

• Over table lights are dust free and set to appropriate height ?

  YES

  NO

  N/A

• All speakers are working and set to appropriate level for time of day/trade levels?

  YES

  NO

  N/A

• All light fittings are secure and free from damaged ?

  YES

  NO

  N/A

• Temperature of unit feels comfortable/unnoticeable ?

  YES

  NO

  N/A

• Air-Con units and heaters are fully functional ?

  YES

  NO

  N/A

• Piano surfaces are clean including keys, behind piano is clutter free with no debris?

  YES

  NO

  N/A

• Mixer desk is clean and dust free?

  YES

  NO

  N/A

• Cables to musician equipments are organised and not on show to guests?

  YES

  NO

  N/A

• Piano chair is free from wobbles and secure ?

  YES

  NO

  N/A

Toilets

• Are toilets odour free? (Ladies/Gents/Easy Access]

  YES

  NO

  N/A

• Are the toilet cubical partitions clean and well maintained? Floor clean and dry?

  YES

  NO

  N/A

• Toilets are clean and free from stains?

  YES

  NO

  N/A

• Do all cubical doors lock? With appropriate coat hook ?

  YES

  NO

  N/A

• Does every cubical have a secure, clean toilet roll holder? Full with toilet paper no back up left unsecured?

  YES

  NO

  N/A

• Toilet seats in good condition and not loose?

  YES

  NO

  N/A

• Is there a clean and operational toilet brush in each cubicle? [chrome in colour]

  YES

  NO

  N/A

• Does the alarm in the disabled toilet work?

  YES

  NO

  N/A

• Are there sanitary bins available, grey plastic no damage ?

  YES

  NO

  N/A

• Is the baby changing unit, well maintained and clean. Fully SAFE?

  YES

  NO

  N/A

• Complimentary baby wipes and nappies are available?

  YES

  NO

  N/A

• Both Company SPEC hands soap and moisturiser are in use ?

  YES

  NO

  N/A

• All hand dryers are working and clean and polished were possible ?

  YES

  NO

  N/A

• Any Toilets vents/shelving is clean and dust free?

  YES

  NO

  N/A

• No build up of grime in corners of the toilets?

  YES

  NO

  N/A

• Are there any other noticeable points with regards to the toilet facilities ?

OVERVIEW

• The Unit was prepared for Health Check inspection? (-5 if not)

  YES

  NO (-5)

• MOD is consistently present on floor ? (-10 if not)

  Yes

  No (-10)

• Fully staff for covers/Forecast sales? AM/PM [-5 for understaffed or overstaffed]

  YES

  NO (-5)

• MOD conducted an engaging and relevant pre-shift? (-5 if not)

  YES

  NO (-5)

• MOD seemed in control of shop window and small worlds?

  YES

  NO

  N/A

• Stock mode on the till is in use for any 85/86 items ?

  YES

  NO

  N/A

• Manager and staff represent brand image in attire ? [all uniform standards]

  YES

  NO

  N/A

• Shift management is present, with MOD touching tables and server check ins?

  YES

  NO

  N/A

• Service management is effective, with ticket times being adhered to ?

  YES

  NO

  N/A

• NWTC values, morale and team work is excellent and effective ?

  YES

  NO

  N/A

• Management team and staff working with pace and sense of urgency ?

  YES

  NO

  N/A

• Guests were being seated efficiently and to company standard?

  YES

  NO

  N/A

• Up-selling techniques are apparent during service ? [Showmanship/Salesmanship]

  YES

  NO

  N/A

• Any floor training being undertaken is to company standard and seem effective ? [ask to see training plan]

  YES

  NO

  N/A

• Shift seems fun and core values seem apparent?

  YES

  NO

  N/A

• Place order for three different BEV products ? Served to SPEC ?

  YES

  NO

  N/A

• Place order for three different FOOD products? Served to SPEC?

  YES

  NO

  N/A

• Place order for three differs LIQ products? Served to SPEC ?

  YES

  NO

  N/A

TEAM MEMBER

• Servers are in full clean uniform?

  YES

  NO

  N/A

• All servers on their marks, including IPAD and till fob?

  YES

  NO

  N/A

• Team Member can list all the Staff Non-Negotiable?

  YES

  NO

  N/A

• Current Incentives are known by Team members ?

  YES

  NO

  N/A

• Ask server about 'My New World'?

  Answered well

  No knowledge

  In doubt

• Ask Server to list our core values ?

  Answered well

  No knowledge

  In doubt

• Ask server to quote our company ethos Verbatim ?

  Answered well

  No knowledge

  In doubt

• Ask server three food SPEC questions ? <br>

  Answered well

  No knowledge

  In doubt

• Ask server three cocktial SPEC questions?

  Yes

  No

  N/A

• Ask server the building blocks of service ?

  Answered well

  No knowledge

  In doubt

• Ask server kitchen ticket times ?

  Answered well

  No knowledge

  In doubt