AmaWaterways ship audit

• Ships name

• Cruise code

• Audit date

  Date
• Location of the ship
  Address

• Captain on duty

• Hotelmanager

• Cruisemanager

• This audit form is in developing status.
  We always can add or remove questions to make the audit more accurate.
  Please sent your suggestions to jang@amawaterways.com
  
  New in this version is additional part for excursions
  http://www.amawaterways.com

Lobby - Reception - Library

• Reception is manned?

  Yes

  No

  N/A

• Receptionist- purser is friendly ?

  Yes

  No

  N/A

• Entrance Logo mats condition and cleanliness

  Good Condition

  Acceptable

  Urgently follow up

• Reception desk is tidy, clean and organized?

  Good

  Average

  Below standards

  Need immediate action

• Repairbook, crew book etc in sight

  not in sight

  in sight

• Floor tiles are shiny and in good condition?

  Good Condition

  Acceptable

  Urgently follow up

• Entrance doors are clean?

  Good

  Average

  Below standards

  Need immediate action

• What is displayed as we have as AmaWaterways standard setup?

  Select compl. postcards brochure preview brochure Africa brochure Myanmar brochure Vietnam extensive brochure massage flyer newspapers city map of current city daily cruiser displayed umbrella stand nordic walking poles sport seats

  • compl. postcards
  • brochure preview
  • brochure Africa
  • brochure Myanmar
  • brochure Vietnam
  • extensive brochure
  • massage flyer
  • newspapers
  • city map of current city
  • daily cruiser displayed
  • umbrella stand
  • nordic walking poles
  • sport seats

• GPS screen working?

  Yes

  No

  N/A

• Elevator is clean?

  Good

  Average

  Below standards

  Need immediate action

• Technical condition Elevator

  working

  issues

  out of order

• Additional info lobby area

• Pictures of issues lobby

  Media

Cruise manager

• Cruisemanager dressed like AmaWaterways standards?

  Yes

  No

  N/A

• Cruisemanager desk tidy?

  Yes

  No

  N/A

• Picture Cm at desk

  Media

• CM Welcome briefing comments

• Lollipops and bus signs in original condition?

  Yes

  No

  N/A

Onboard shop

• Shop looks attractive?

  Yes

  No

  N/A

• Products are displayed well?

  Yes

  No

  N/A

• Shop is clean and tidy?

  Yes

  No

  N/A

• Shop items also displayed outside the shop?

  no - embarkation day

  yes- normal day

Library

• Is the library well stocked with books

  Yes

  No

  N/A

• Condition of the books in general

  Good Condition

  Acceptable

  Urgently follow up

• Games and playing cards are displayed?

  Yes

  No

  N/A

• Condition of games

  Good Condition

  Acceptable

  Urgently follow up

Hotel manager

• Hotman Is visible?

  Yes always there

  Yes but not always around

  Mostly in back office

  Not visible

• Hotman desk is tidy?

  Yes

  No

  N/A

Public toilets

• Public toilets are clean and have the right setup?

  Yes

  No

  N/A

• Soap in dispenser?

  Yes

  No

  N/A

• Enough towels?

  Yes

  No

  N/A

• Hand sanitise fluid available?

  Yes

  No

  N/A

• Basket for used towels?

  Yes

  No

  N/A

• Pictures issues public toilets

  Media

Lounge Bar

• First impression Lounge and Bar

  Good

  Average

  Below standards

  Need immediate action

• Temperature lounge

  good ac working

  too hot / no AC

  too cold / no heating

• Waiter is dressed conform AW standards?

  Yes

  No

  N/A

• Waiters are friendly?

  Yes

  No

  N/A

• Cleanliness Bar and Pantry

  Good

  Average

  Below standards

  Need immediate action

• Pantry door is closed all times?

  Yes

  No

  N/A

• Setup Bar

  Good

  To much things displayed

  Needs immediately action

• Tapas board is visible

  Yes

  No

  N/A

• Condition of Lounge carpet

  Good Condition

  Acceptable

  Urgently follow up

• Condition of the ceiling paintwork

  Good

  Average

  Below standards

  Need immediate action

• Condition of lounge glass curtains

  Good

  Average

  Below standards

  Need immediate action

• Condition of Lounge sofa's

  Good

  Average

  Below standards

  Need immediate action

• Additional info sofa's.

• Is the furniture set up correct?

  Yes

  No

  N/A

• Condition of Lounge tables

  Good Condition

  Acceptable

  Urgently follow up

• Condition of Dancefloor

  Good Condition

  Acceptable

  Urgently follow up

• Condition of woodenfloor

  Good Condition

  Acceptable

  Urgently follow up

• Fresh flowers on each table?

  Yes

  No

  N/A

• The right barcard is on each table?

  Yes

  No

  N/A

• Disciption of technical issues

• Pictures issues lounge

  Media

• Additional info lounge

Coffee station

• Coffeestation is tidy

  Yes

  No

  N/A

• WMF machines are working

  Yes

  No

  N/A

• Items are labeled

  Yes

  No

  N/A

• Picture coffeestation

  Media

Restaurant

• First impression Restaurant

  Good

  Average

  Below standards

  Need immediate action

• Temperature restaurant

  good ac working

  too hot / no AC

  too cold / no heating

• Cleanliness Restaurant general

  Good Condition

  Acceptable

  Urgently follow up

• All windows are ok and clean?

  Yes

  No

  N/A

• Cleanliness Restaurant Buffet

  Good Condition

  Acceptable

  Urgently follow up

• Condition of Restaurant Carpet

  Good Condition

  Acceptable

  Urgently follow up

• Condition of restaurant ceiling

  Good

  Average

  Below standards

  Need immediate action

• Condition of Wallpaper

  Good Condition

  Acceptable

  Urgently follow up

• Condition of Chairs

  Good Condition

  Acceptable

  Urgently follow up

• Add information chairs

• Picture of a chair

  Media

• Other Technical issues?ask crew/ maitre

• Pictures of issues

  Media

Corridors

• First impression cleanliness in corridors

  Good

  Average

  Below standards

  Need immediate action

• Condition and cleanliness carpet corridors

  Good Condition

  Acceptable

  Urgently follow up

• Condition paintwork ceilings corridors

  Good Condition

  Acceptable

  Urgently follow up

• Condition and cleanliness of corridor wallpaper

  Good Condition

  Acceptable

  Urgently follow up

• Public icecube machine is clean and working?

  Yes

  No

  N/A

• Additional info corridors

• Pictures issues of corridors

  Media

Gym

• Cleanliness gym

  Good

  Average

  Below standards

  Need immediate action

• Temperature in gym

  good ac working

  too hot / no AC

  too cold / no heating

• Equipment fitness

  Select Bike left Bike right Treatmill left Treatmill right Kinesio machine Rowing machine Freeweights

  • Bike left
  • Bike right
  • Treatmill left
  • Treatmill right
  • Kinesio machine
  • Rowing machine
  • Freeweights

• Brand of equipment

• Large gymnastic ball avaiable?

  Yes

  No

  N/A

• Yoga mats available?

  Yes

  No

  N/A

• Water available?

  Yes

  No

  N/A

• Towels available?

  Yes

  No

  N/A

• CD player and music available?

  Yes

  No

  N/A

• Overview gym pictures

  Media

• Signage gym

  Select please sanitize equip fresh towels used towels handwash(110)

  • please sanitize equip
  • fresh towels
  • used towels
  • handwash(110)

• Additional information gym

Massage - Hairdresser

• First impression massage room

  Good

  Average

  Below standards

  Need immediate action

• Cleanliness massage room

  Good

  Average

  Below standards

  Need immediate action

• Temperature in massage room

  good ac working

  too hot / no AC

  too cold / no heating

• Massage therapist additional amenities

  Select large bowl small bowl electric candles cd player

  • large bowl
  • small bowl
  • electric candles
  • cd player

• Hair salon is up to our standards?

  Yes

  No

  N/A

• There are housekeeping items stored in the massage room.

  nothing stored

  hk trolley stored

• Technical issues massage room and hair salon

• Additional information beauty and gym

• Additional pictures of technical issues

  Media

Chefs Table

CTR Galley

• Cleanliness Galley CTR

  Good Condition

  Acceptable

  Urgently follow up

• Galley equipment all working?

  Yes

  No

  N/A

• Notes regarding cleanliness CTR Galley

• Technical issues galley

CTR restaurant

• First impression CTR

  Good

  Average

  Below standards

  Need immediate action

• Temperature CTR

  good ac working

  too hot / no AC

  too cold / no heating

• Cleanliness CTR restaurant

  Good

  Average

  Below standards

  Need immediate action

• Cleanliness CTR windows outside

  Good

  Average

  Below standards

  Need immediate action

• Condition of ceiling paintwork

  Good

  Average

  Below standards

  Need immediate action

• Condition and cleanliness wooden floor

  Good Condition

  Acceptable

  Urgently follow up

• Condition of curtains

  Good Condition

  Acceptable

  Urgently follow up

• Notes on cleanliness CTR

• Pictures issues

  Media

Cabin inspection

Cabin inspection - you can add unlimited cabins by "add element"

Cabin inspection

• You can add unlimited cabins by add an element

• Cabin number

• Housekeeping related

• Cleanliness cabin

  Good

  Average

  Below standards

  Need immediate action

• Cleanliness balcony

  Good

  Average

  Below standards

  Need immediate action

• Cleanliness bathroom

  Good

  Average

  Below standards

  Need immediate action

• Amenity tray in bathroom displayed

  Yes

  No

  N/A

• Housekeeping amenities

  Select leather display well stocked water with label 10 hangers per person safe instructions sticker GSD version ok Electric extension in drawer 1 special rock hanger with clip doorhanger new design

  • leather display well stocked
  • water with label
  • 10 hangers per person
  • safe instructions sticker
  • GSD version ok
  • Electric extension in drawer
  • 1 special rock hanger with clip
  • doorhanger new design

• Technical related

• Condition carpet

  Good Condition

  Acceptable

  Urgently follow up

• Condition ceiling paintwork

  Good Condition

  Acceptable

  Urgently follow up

• Condition wallpaper

  Good Condition

  Acceptable

  Urgently follow up

• Condition of furniture

  Good Condition

  Acceptable

  Urgently follow up

• Condition of glass curtains

  Good Condition

  Acceptable

  Urgently follow up

• Condition of black out curtains

  Good

  Average

  Below standards

  Need immediate action

• Bathroom

• Bathroom tiles are ok

  Yes

  No

  N/A

• Shower cabin is ok

  Yes

  No

  N/A

• Hooks and holders

  Select soapholder sink glass holders glasses hooks on the door towel rack used towel rack sticker toilet seat soapholder shower cabin hand rail toilet paper holder

  • soapholder sink
  • glass holders
  • glasses
  • hooks on the door
  • towel rack
  • used towel rack
  • sticker toilet seat
  • soapholder shower cabin
  • hand rail
  • toilet paper holder

• Pictures technical issues

  Media

• BSS Electronic-Service Related

• Tv channels working

  Yes

  No

  N/A

• Movies installed and working

  Yes

  No

  N/A

• In cabin internet via computer working

  Yes

  No

  N/A

• Music installed

  Yes

  No

  N/A

• Gps map working under info?

  Yes

  No

  N/A

• Wifi signal in the cabin is good

  Yes

  No

  N/A

BSS related

• Wifi lounge

  Yes

  No

  N/A

• Wifi observation deck

  Yes

  No

  N/A

• Wifi reception

  Yes

  No

  N/A

• Wifi restaurant

  Yes

  No

  N/A

• Wifi Chefs Table

  Yes

  No

  N/A

• Wifi Sundeck behind wheelhouse

  Yes

  No

  N/A

• Wifi Sundeck before wheelhouse

  Yes

  No

  N/A

• Music computer restaurant ok

  Yes

  No

  N/A

• Music computer lounge ok

  Yes

  No

  N/A

• Music computer wheelhouse ok

  Yes

  No

  N/A

• Music computer Chefs Table ok

  Yes

  No

  N/A

• Beamer and screen lounge ok

  Yes

  No

  N/A

• Cable set with all sorts of cables available to connect cm computer.<br>

  Yes

  No

  N/A

• Beamer and screen Chefs Table ok

  Yes

  No

  N/A

• Pa system inside the ship

  working

  issues

  out of order

• Pa system sundeck

  working

  issues

  out of order

Nautical - General

Entrance - Gangway outside

• Is the gangway safe?

  Safe

  At Risk

  N/A

• Does the gangway have carpet?

  Yes

  No

  N/A

• Are the beachflags in good condition?

  Yes

  No

  N/A

• Are the Beachflags placed at the gangway?

  Yes

  No

  N/A

• Are the plants in good condition?

  Good Condition

  Acceptable

  Urgently follow up

• Are the plants displayed at the gang way?

  Yes

  No

  N/A

• Picture of the gangway

  Media

• Extra information

Outside Nautical

• Cleanliness ship hull

  Good

  Average

  Below standards

  Need immediate action

• Cleanliness windows

  Good

  Average

  Below standards

  Need immediate action

• Correct flags in masts?

  Yes

  No

  N/A

• Condition of mast flags

  Good Condition

  Acceptable

  Urgently follow up

• Pictures ship

  Media

Sundeck

• First impression sundeck

  Good

  Average

  Below standards

  Need immediate action

• Cleanliness sundeck general

  Good

  Average

  Below standards

  Need immediate action

• Cleanliness and condition sundeck carpet

  Good Condition

  Acceptable

  Urgently follow up

• Set up furniture is good

  Yes

  No

  N/A

• Condition artifical plants on sundeck

  Good Condition

  Acceptable

  Urgently follow up

• Picture Artifical plants

  Media

• Temperature pool/ whirlpool

• Fresh and used towel box

  Yes

  No

  N/A

• Additional info sundeck

Bicycles

• Brand or type of bike

• Number of bikes aboard

• Last technical bike check

  Date

• Technical condition bicycles

  Good Condition

  Acceptable

  Urgently follow up

• Details of issues

• Number of helmets

• Condition Helmets

  Good Condition

  Acceptable

  Urgently follow up

• Bikes displayed outside the ship

  Yes

  No

  N/A

• First aid kit and Bike repair tools available?

  Yes

  No

  N/A

Excursions

Excursion audit - you can add unlimited excursions by add element

Excursion

• Excursion name

• Date and time

  Date

• Weather info

  sunny, hot >25C

  sunny 20C-25C

  cloudy, dry

  cloudy partly raining

  cold

• Type of excursion

  Ordinary excursion

  Limited edition excursion

  Bike tour

  AmaHikes

  optional excursion

• Place of excursion

• Group color

  Select red blue yellow green pink orange brown grey white

  • red
  • blue
  • yellow
  • green
  • pink
  • orange
  • brown
  • grey
  • white

• Name guide

• Additional info regarding the guide

• Quality of bus

• Pace of the excursion

• Quietvox devices work good?

  Yes

  No

  N/A

• Comments

General Comments and issues

Nautical

• General comments on Nautical dept.

• Technical issues not guest related - ask engineer - hotman - captain

Hotel department

• Comments on Hotel dept

• Technical issues hotel not guest related

Galley

• Are there technical issues in the galley

  no issues

  yes issues see description

• Specify issues galley

• Pictures of Galley issues

  Media

Laundry

• Are there technical issues in laundry?

  no issues

  yes issues see description

• Specify technical issues laundry

• Pictures of laundry issues

  Media

Crew interviews

• Comments captain

• Comments hotman

• Comments cm

• Signature auditor

  Sign