AMERICOLD RP WMS

Personnel Section

• Employee

• Prepared by

• Location

• Conducted on

  Date

• Document No.

Reason for Observation

• Job Performance Review

• New Job Assignment

• New Employee

• Other

• Specify

Skill in Methods

• Not Observed (NOB) = Activity not observed
  Below (B) = Somewhat clumsy, fumbles, hesitations (loses time)
  Meet (M) = Steady, average (neither gains or loses time)
  Exceed (E) = Safely reduces motion, quick (gains time)

• Select task. (Add notes by touching questions.)

  Select Receiving Pallet Putaway Replentishment Receiving Production List Picking Pallet Selection Loading Other

  • Receiving
  • Pallet Putaway
  • Replentishment
  • Receiving Production
  • List Picking
  • Pallet Selection
  • Loading
  • Other

• 1. Receiving assignment from Supervisor / Ops desk

  NOB

  B

  M

  E

• 2. Prepare trailer for unloading

  NOB

  B

  M

  E

• 3. Open door and apply dock plate

  NOB

  B

  M

  E

• 4. Unload multiple pallets in batches to nearest staging area

  NOB

  B

  M

  E

• 5. Perform breakdown / pallet exchange if necessary

  NOB

  B

  M

  E

• 6. Check product condition

  NOB

  B

  M

  E

• 7. Check product temperature (nose, middle, tail)

  NOB

  B

  M

  E

• 8. Enter product information into VMU

  NOB

  B

  M

  E

• 9. Apply pallet tags

  NOB

  B

  M

  E

• 10. When unloading complete, retract dock plate and close dock door

  NOB

  B

  M

  E

• 11. Complete inbound paperwork

  NOB

  B

  M

  E

• 12. Report directly to supervisor / Ops desk for next task without delay

  NOB

  B

  M

  E

• 1. Confirm assignment on the VMU without delay

  NOB

  B

  M

  E

• 2. Travel to staging location in most direct route

  NOB

  B

  M

  E

• 3. Scans the pallet(s) and reviews storage location

  NOB

  B

  M

  E

• 4. Verifies pallet is in good condition for storage

  NOB

  B

  M

  E

• 5. Operator travels to storage location in most direct route with forks at proper travel height

  NOB

  B

  M

  E

• 6. Confirms location is correct

  NOB

  B

  M

  E

• 7. Raises forks to needed height without undue hesitation

  NOB

  B

  M

  E

• 8. Places pallet correctly in location. Pallet is placed straight in location and at proper depth in bay

  NOB

  B

  M

  E

• 9. Lowers forks to travel height without undue delay

  NOB

  B

  M

  E

• 10. Scans location to complete putaway task

  NOB

  B

  M

  E

• 11. Proceeds to next assignment as directed in an efficient manner

  NOB

  B

  M

  E

• 1. Confirm assignment on the VMU without undue delay

  NOB

  B

  M

  E

• 2. Travel to location in most direct route possible

  NOB

  B

  M

  E

• 3. Confirms location is correct and raises forks to needed height without undue hesitation

  NOB

  B

  M

  E

• 4. Obtains pallet and scans label confirming pallet selected is correct

  NOB

  B

  M

  E

• 5. Enters case count and / or count back as directed by VMU

  NOB

  B

  M

  E

• 6. Operator does a visual check of pallet to verify pallet is in good condition

  NOB

  B

  M

  E

• 7. Travels to deposit location in most direct route possible

  NOB

  B

  M

  E

• 8. If inventory issues exist, follow appropriate warehouse procedures to resolve

  NOB

  B

  M

  E

• 9. Places pallet correctly in location. Pallet is placed straight and at proper depth

  NOB

  B

  M

  E

• 10. Swap pallets in pickline if needed to bring partial to front

  NOB

  B

  M

  E

• 11. Scans pallet label and location

  NOB

  B

  M

  E

• 12. Proceeds to next assignment as directed in efficient manner

  NOB

  B

  M

  E

• 1. Confirms assignment on the VMU without undue delay

  NOB

  B

  M

  E

• 2. Operator scans LPN and places label in a secure location for later use

  NOB

  B

  M

  E

• 3. Operator selects efficient picking order and start location

  NOB

  B

  M

  E

• 4. Travels to pallet area to obtain correct asset type using most direct route possible

  NOB

  B

  M

  E

• 5. Travels to selected pick location in most direct route possible

  NOB

  B

  M

  E

• 6. Operator scans to verify location and pallet are correct before picking cases

  NOB

  B

  M

  E

• 7. Parks lift next to pick location and aligns pallet with pick bay to reduce walking distance

  NOB

  B

  M

  E

• 8. Cut and remove plastic wrap as necessary to start pick

  NOB

  B

  M

  E

• 9. Operator selects and confirms correct amount of cases in smooth and continuous motion

  NOB

  B

  M

  E

• 10. Operator places cases on pallet without multiple touches or movements

  NOB

  B

  M

  E

• 11. Builds shippable ready pallet with one piece of wood

  NOB

  B

  M

  E

• 12. Selects all cases within two days without moving equipment

  NOB

  B

  M

  E

• 13. Enters in picked quantity on VMU and proceeds indirect route to next pick location

  NOB

  B

  M

  E

• 14. If count back, operator accurately counts remaining quantity and enters incorrect quantities

  NOB

  B

  M

  E

• 15. If inventories issues exist, follow appropriate warehouse procedures to resolve

  NOB

  B

  M

  E

• 16. Once complete, wraps pallet with six wraps and no more than nine, in a tight pattern from bottom to top

  NOB

  B

  M

  E

• 17. Places LPN label on top right corner of completed pallet

  NOB

  B

  M

  E

• 18. Proceeds to designated staging area, using direct route depositing pallet in the correct lane requested on VMU

  NOB

  B

  M

  E

• 19. Scans the correct stage location to complete the pick and proceeds to next assignment in efficient manner

  NOB

  B

  M

  E

• 1. Confirms assignment and proceeds to location without undue delay

  NOB

  B

  M

  E

• 2. Operator travels to pick path in the most direct route with forks at proper travel height

  NOB

  B

  M

  E

• 3. Confirms location is correct and raises forks to needed height without undue hesitation

  NOB

  B

  M

  E

• 4. Obtains pallet and scans label confirming pallet selected is correct

  NOB

  B

  M

  E

• 5. Enters case count and / or count back as directed by VMU

  NOB

  B

  M

  E

• 6. Operator does a visual check of pallet to verify case quantities are correct, wrap and pallet are in good condition

  NOB

  B

  M

  E

• 7. Wraps pallet if needed and follows appropriate procedures for missing / damaged cases

  NOB

  B

  M

  E

• 8. Verifies pallet is shippable ready, fully wrapped and labels applied

  NOB

  B

  M

  E

• 9. Proceeds to designated staging area in direct route depositing pallet in the correct lane requested on VMU

  NOB

  B

  M

  E

• 10. Scans the correct stage location to complete the pick and proceeds to the next assignment in an efficient manner

  NOB

  B

  M

  E

• 1. Receive assignment from Supervisor / Ops desk

  NOB

  B

  M

  E

• 2. Prepare trailer for loading

  NOB

  B

  M

  E

• 3. Open dock door and apply dock plate

  NOB

  B

  M

  E

• 4. Enter preloading info as directed by VMU

  NOB

  B

  M

  E

• 5. Verify product is in good condition and address damages

  NOB

  B

  M

  E

• 6. Obtain and scan pallet for loading

  NOB

  B

  M

  E

• 7. Travel directly to loading door and scan door as loading

  NOB

  B

  M

  E

• 8. Place product on truck

  NOB

  B

  M

  E

• 9. Return directly to staging location to obtain next pallet

  NOB

  B

  M

  E

• 10. When loading complete, retract dock plate and close dock door

  NOB

  B

  M

  E

• 1. Log into VMU

  NOB

  B

  M

  E

• 2. Sign into receiving on the VMU

  NOB

  B

  M

  E

• 3. Scan into correct receipt door

  NOB

  B

  M

  E

• 4. Verify pallet on line (temperature, date code, item number)

  NOB

  B

  M

  E

• 5. Enter correct information into VMU (scan barcode on product if available)

  NOB

  B

  M

  E

• 6. Follow put away procedures

  NOB

  B

  M

  E

• 7. Place pallet incorrect location, straight and at proper depth

  NOB

  B

  M

  E

• 8. Scan correct location barcode

  NOB

  B

  M

  E

• 9. Return to production line

  NOB

  B

  M

  E

• Task title

• 1. Obtains all necessary materials efficiently without delay

  NOB

  B

  M

  E

• 2. Uses most direct route to task

  NOB

  B

  M

  E

• 3. Completes all necessary steps efficiently

  NOB

  B

  M

  E

• 4. Accurately complete all documentation / entries for task

  NOB

  B

  M

  E

• 5. Efficiently acquire and log into next task

  NOB

  B

  M

  E

Performance Estimate

• Scoring Performance Estimate
  Below = Less than 0
  Meet = Greater than 0 but less than +10
  Exceed = Greater than +10
  
  Enter notes on why, by touching category.

• Skill in Methods

  Below

  Meet

  Exceed

• Skill characteristics:
  Below = Somewhat clumsy, adds motion, fumbles, hesitation, errors.
  Meet = Follows methods, proficient, consistent, steady, average.
  Exceed = Precise and smooth, quick ensure, reduces motions

• Effort Level

  Below

  Meet

  Exceed

• Effort characteristics:
  Below = Slow, not best effort, slow motion
  Meet = Steady, average
  Exceed = Fast, enthusiastic, focused

• Time Utilization

  Below

  Meet

  Exceed

• Utilization characteristics:
  Below = Does not try to avoid delay, exceeds delay allowances, stops working to talk
  Meet = Minimizes delay by following the methods. Stays on task.
  Exceed = Eliminates delay by eliminating motion. Always successful at avoiding delay

• Was this an on standard task?

  Yes

  No

• Performance Estimate:

• Actual Performance:

Safety

• Were there any safety concerns observed during this audit?

  Yes

  No

• Remember to always be watching for situations that could potentially become safety concerns. Be proactive and make sure we are providing all our employees with the knowledge and equipment to ALWAYS be safe. Safety first!

• Address safety issues immediately.

• Select categories that apply.

  Select Equipment Process Conditions

  • Equipment
  • Process
  • Conditions

• Describe concern

Coachable Moment

• Review Coachable Behavior with associate
  
  5-Step Coaching Model
  1. Convey positive intent
  2. Describe behavior and actions observed
  3. State impact of desired coachable behavior(s)
  4. Ask associate to respond
  5. Focused discussion on solution

• Was a Coachable moment observed?

  Yes

  No

• Coachable category:

  Method

  Effort

  Time Utilization

• Coachable Behavior (Additional notes about employees performance during the observation)

• Follow-Up required:

  Off

  On

• Planned date for Follow-Up:

  Date

• Associate Signature:

  Sign

• Supervisor Signature:

  Sign

• Quality Audit by Manager

  Off

  On

• CMO Quality feedback

• Managers signature

  Sign