Information
Personnel Section
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Associate Name:
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ID Number:
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Employee Status:
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Prepared by
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Observation Date / Start Time:
Reason for Observation
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New Employee
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New Job Assignment
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Job Performance Review
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Other (Describe)
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Other reason for observation
Skill in Methods
Method Grades
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Not Observed (NOB) = activity not observed
Below (B) = somewhat clumsy, fumbles, hesitations (loses time)
Meet (M) = steady, proficient, average (neither gains or loses time)
Exceed (E) = safely reduces motion, quick, smooth (gains time)
Method Steps
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1. Associate logs into RF scanner correctly
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2. Associate can identify which load is next to check in
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3. Prepare trailer for unloading
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3. Open dock door and apply dock plate
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4. Unload multiple pallets to nearest staging area
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5. Check product condition
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6. Associate checks SSCC label to verify label has correct information - description, quantity, use by date and etc
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7. Pallet ID sticker is correctly placed on pallet
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8. Scans Pallet ID label, SSCC label and carton barcode
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9. Associate checks RF scanner screen to verify information on screen matches pallet - description, quantity and use by
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10. Enter product info into RF scanner
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11. Check product temp of pallets when required - correctly puts minus after temp number
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12. Confirms In Load once completed
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13. When un-loading complete, retract dock plate and close dock door
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14. Complete inbound paperwork
Safety Elements
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1. Associate follows Americold's Safe Work Practices - awareness of MHE traffic
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2. Associate holds RF scanner safely
Procedure Method
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1. Associate can identify Non Compliance Discrepancy issues - short delivered, incorrect product, damaged stock, GTINS don't scan and etc
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2. Associate correctly completes Non Gatehouse & Non Compliance Discrepancy form
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3. Associate records discrepancies onto invoice correctly - short supplied
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4. Associate completes and signs load paperwork correctly
Performance Estimate
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Stop Time:
Performance Grades
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Scoring Performance Estimate
Below (B) = less than 0 Meet (M) = greater than 0 but less than +10 Exceed (E) = greater than +10 -
Skills in Methods
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Method Characteristics:
Below = somewhat clumsy, adds motion, fumbles, hesitation, errors
Meet = follows methods, proficient, consistent, steady, average
Exceed = precise and smooth, quick and sure, reduces motions, smart, perfection -
Effort Level
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Effort Characteristics:
Below = slow, not best effort, slow motion
Meet = steady, enthusiastic, average
Exceed = fast, focused, sometimes too much -
Time Utilization
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Utilization Characteristics:
Below = does not try to avoid delay, exceeds delay allowances, stops working to talk
Meet = minimizes delay by following the methods, continues working while talking, sometimes successful at avoiding delay
Exceed = eliminates delay by eliminating motion, always works - never talks, always successful at avoiding delay
Overall Performance Score
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Performance Estimate =
- 20
- 10
- 0
- -10
- -20
- -30
Coachable Moment
Review Coachable Behavior with associate
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5-Step Coaching Model
1) Convey Positive Intent
2) Describe behavior and actions observed
3) State impact of desired coachable behavior(s)
4) Ask associate to respond
5) Focus discussion on solution -
Was a Coachable Moment Observed:
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Coachable category:
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Coachable Behavior (Additional notes about employee's performance during this observation)
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Follow-Up required:
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Planned date for Follow-up:
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Associate Signature:
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Supervisor Signature:
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Quality Audit by Managers
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CMO Quality Feedback
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Manager Signature: