Information
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Business name
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Address
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Date
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Veterinarian name (where appropriate)
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List of designated rooms
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Number of dogs
Part A – General Conditions (Schedule 2 of the Regulations) Page 1
1.0 Licence Display
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1.1 Is a copy of the licence prominently displayed on the premises?
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Display guidance (1.1)
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• The licence must be displayed in a public-facing area of the premises such as the entrance or reception area.
• The licence holder must provide a list of their associated premises
• Details of any changes to the list of associated premises must be reported to the local authority within 30 days of the change. -
1.2 Is the licence holder’s name and number displayed on website?
2.0 Records
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2.1 Are all records available for inspection?
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Display guidance (2.1)
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• Electronic records must be backed up
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2.2 Are records kept for at least 3 years?
3.0 Use, number and type of animal
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3.1 Are the types of animal present specified on the licence?
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Display guidance (3.1)
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This licence applies only to providing home boarding for dogs. If you are concerned about the welfare of other animals then you should inform the relevant person in the local authority, the police or a relevant animal welfare organisation.
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3.2 Is the number of animals present reasonable considering the facilities & staffing?
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Display extra information (3.2)
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• Dogs must not be home boarded in:
o A conservatory
o A bedroom in which the usual occupant is below the age of 16
o A garage (unless converted to a standard suitable for a human to live in)
o A cupboard
o A cellar (unless converted to a standard suitable for a human to live in)
o A loft (unless converted to a standard suitable for a human to live in)
o A balcony
o An outside building, structure or shed
• Hallways and bathrooms can be used as designated rooms as long as the other conditions in this guidance can be met, such as space requirements, temperature and ventilation.
• If a barrier is used to divide a designated room, this can be used as multiple spaces as long as each space meets the conditions in this guidance.
• Dividing barriers must be:
• Firmly fixed to the walls
• At least 1.83 metres high
• Use wire mesh no larger than 50 millimetres by 50 millimetres
• Each divided space must have a floor area of at least 6 square metres -
Display guidance (3.2)
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• The licence must state the maximum number of dogs that can be home boarded at the premises. Undeclared numbers are a breach of the licence, especially if they’re not reflected in increased staffing levels.
• Each dog from the same family unit must have access to a room where it can sleep, go to hide, and be kept separate from other dogs. This is especially important when the proprietor is absent. Rooms must be high enough for a human adult to stand in
• Other dogs in the household should be considered as part of the number of dogs that can be reasonably cared for under a home boarding licence. -
(HSO) Are bathrooms, hallways and partitioned room not used as designated rooms?
4.0 Staffing
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4.1 Is there sufficient competent staffing for the animal welfare needs? (10 dogs or less)
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Display guidance (4.1)
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• Staffing levels must ensure that each dog’s individual welfare needs can be fully met when home boarded. Animal welfare requirements must not be compromised by a lack of staff
• There must be at least one competent person to help with care and supervision if the licence holder is absent for an extended period.
• Each member of staff should have 10 dogs or less to care for. -
4.2 Is there sufficient staffing to recognise/mitigate signs of pain, suffering, etc.?
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Display guidance (4.2)
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• Staff must be trained in
• Animal welfare, including recognising poor welfare
• Animal handling
• Animal behaviour
• Cleanliness and hygiene
• Feeding and food preparation
• Disease prevention and control
• Recognising sick or injured animals
• Giving first aid treatment to animals
• There must be a record of all staff training
• Staff must either
• Hold a formal qualification such as a Level 2 OFQUAL regulated qualification appropriate for their role
• Show they have relevant and sufficient knowledge and experience
• Where no accredited training course exists for an activity, other evidence of training must be provided, such as industry generated courses.
• Staff who have taken an OFQUAL regulated qualification must show that they have progressed with their study in a 12-month period and must complete the qualification within 2 years. -
4.3 Is there a written training policy for all staff?
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Display guidance (4.3)
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• The training policy must be reviewed and updated annually, and must include:
• An annual appraisal
• Planned continued professional development
• Recognition of any knowledge gaps
• This applies to all staff including the licence holder.
• Staff participation can be shown by:
• Records of the courses they are taking
• Records of written or online learning
• Keeping up to date with any research or developments for specific species
• Annual appraisal documents
• Evidence of staff attendance or completion of the training must be provided. -
(HSR) There must be at least one full-time member of staff per 8 dogs
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(HSO) Is there a member of staff with an OFQUAL regulated level 3 qualification that is appropriate to the species kept?
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End of Page
Part A – General Conditions (Schedule 2 of the Regulations) Page 2
5.0 Suitable Environment
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5.1 Do all areas & equipment present minimal risk of injury, illness and escape and are constructed in materials that are robust, safe well maintained?
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Display requirements (5.1)
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5.1 All areas, equipment and appliances which the animals have access to must present minimal risk of injury, illness and escape. They must be built from materials that are strong, safe and durable. They must be in a good repair and well maintained.
• Electrical sockets and appliances must be safe and secure.
• All interior surfaces that dogs can access must be cleaned regularly and kept in good repair. Wherever possible, interior surfaces must be smooth, waterproof and washable. Floors must be non-slip.
• There must be no standing water from cleaning, or urine on floors.
• Drains must always be clear, and fluids run directly into them. Drain covers should be safe so they do not trap paws or claws.
• Outdoor fencing should be strong and rigid. A dog must not be able to dig under it. Any wire mesh must be at least 2 millimetres thick (British Standard 14 gauge welded mesh). The mesh size must be less than 50 millimetres by 75 millimetres.
• Any wood must be good quality and well maintained. It should be smooth and sealed to make it waterproof. Damaged wood must be over-clad or sealed.
• Any outdoor timber that dogs may come into contact with must be treated against rot with non toxic products, such as fence posts. -
Display guidance (5.1)
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• The home must be well maintained and in good repair. Internal doors should open inwards to avoid dogs getting out and opening onto people. Where this is not possible, a safety procedure must be in place.
• Each designated home boarding room must have a latch-closing, full height door for access and security. Any glass in the door must be safety glass. The doors must be shut at night.
• There must be no sharp or rough edges, projections, or other hazards, such as chemicals and loose cables in areas where dogs could get hurt.
• Doors, gates and windows to the outside must be secure, lockable and robust to avoid dogs escaping, damaging them or getting hurt.
• Anyone caring for the dogs must have access to keys and any key codes in case of emergency. -
5.2 Are all animals kept in a suitable environment (meets behavioural needs, space, air quality, cleanliness, temperature, water quality, noise, light, ventilation)?
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Display additional requirements (5.2)
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• Dogs must not be kept in areas where the temperature may cause them distress. Sleeping conditions should be between 10°C and 26°C.
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Display guidance (5.2)
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• Dogs must be checked to see if they are too hot or too cold. If a dog is showing signs of discomfort, steps must be taken for its welfare. A dog must be able to move away from a direct source of heat.
• Inside areas must be well ventilated to avoid excess humidity and be draught free.
• Heaters and electrical equipment must not be placed where they could burn, electrocute or give an electric shock to a dog or human. They must not be placed where they can start a fire. Open fires and wood burners must have fire guards in place.
• Dogs must not be exposed to excessive noise. -
5.3 Are animals kept clean and comfortable?
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Display guidance (5.3)
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• There must be sufficient clean resting places to provide comfort and warmth for every dog.
• Dogs should have a grooming and health check regime agreed with the owner, such as wiping weepy eyes or avoiding long fur from matting. Attention must be paid to the dog’s coat, teeth, ears and nails, and a check for parasites. -
5.4 Is a toileting area and opportunities for toileting provided (where appropriate)?
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Display guidance (5.4)
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• Dogs must have regular opportunities during the day for toileting in an outside secure area or as part of its exercise. Each dog’s individual needs should be taken into account.
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5.5 Are procedures in place to ensure good hygiene standards for accommodation?
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Display guidance (5.5)
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• Designated rooms must be inspected at least once a day and kept clean, in accordance with the documented cleaning and disinfection procedure.
• Dogs must be moved from the area while it’s being cleaned.
• Faeces must be removed from all areas at least twice a day, but as often as necessary.
• Where a pest problem is identified, a control programme must be implemented. -
5.6 Are animals transported/handled in a manner that protects them from pain, suffering, injury and disease?
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Display guidance (5.6)
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• The licence holder must demonstrate that a suitable vehicle is available to transport the dogs. It does not have to be owned by the licence holder. Transport must comply with any existing legal requirements.
• During transport, dogs must be restrained using a dog crate, transport harness or dog guard. Dog crates need to be large enough so that the dog can stand, lie down and turn around freely inside. Crates must be well ventilated and firmly secured. Dogs should be out of direct sunlight and away from heating vents.
• Vehicles must be regularly cleaned and disinfected.
• Dogs must not be left in vehicles for unreasonable periods. They must never be left unattended in a car or other vehicle where the temperature may risk the comfort and safety of the dog. The driver must think about whether it’s necessary to transport dogs when the temperature poses a risk to the health of the dog.
• Journeys must include sufficient breaks for water, food and toileting.
• If the business includes a collection and delivery service, dogs must be on a lead outside the vehicle to stop them escaping.
• Dogs must be transported to vet facilities in an appropriate manner for their condition and without further suffering. Vet advice on the condition of the animal and suitability for transport should be sought before transport. -
5.7 Are all animals easily accessible with sufficient light for staff to observe/work?
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Display guidance (5.7)
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• There must be good light in all areas of the facility where the dogs can go. Where practicable this must be natural light, but artificial light must be available. Where artificial lights are used, this must be 10 to 12 hours of it daily.
• Lights must be turned off at night to provide a period of darkness. -
5.8 Are resources provided in a way to minimise competitive behaviour?
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Display guidance
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• In a communal area, there must be multiple resources such as:
• Food
• Water
• Enrichment items
• Resting and sleeping areas
• The number of each item provided should be at least the same as the number of dogs in any communal area.
• Dogs must be monitored carefully especially at feeding times. -
5.9 Are animals suitably attended and not left for extended periods?
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Display guidance (5.9)
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• Dogs must have human company. They must not be routinely left alone for more than 3 hours in a 24-hour period, or shorter intervals as necessary for the individual health, safety, and welfare of an individual dog. All dogs should be observed by trained and competent staff.
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(HSO) Ventilation must be a managed, fixed, or portable air system to maintain temperatures in all weathers. This can be an air conditioning unit or removeable fans installed safely away from animals.
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(HSO) Is there a designated person who can cover any emergency or absence of leave so that the dogs are never left alone?
6.0 Suitable Diet
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6.1 Are animals provided suitable diet (quality, quantity, frequency, introduction)?
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Display guidance (6.1)
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• Adult dogs must be fed at least once per day according to the individual dog’s needs. Their diet must be discussed and agreed with the owner.
• If there are concerns about a dog’s diet the owners must be informed and veterinary advice sought.
• Dogs must be separated at feeding time unless the owner has allowed this by written consent. -
6.2 Is feed/water intake monitored and problems recorded and addressed?
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Display guidance (6.2)
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• Dogs must be monitored and if the refuse to eat for longer than 24 hours, veterinary advice must be sought.
• The amount of water a dog drinks must be checked. The owner must be told if the dog is drinking too much or not enough.
• The general condition of all long stay dogs must be monitored, and dogs displaying significant weight loss or gain, must be checked by a vet and treated as necessary.
• The facility must follow veterinary advice when feeding debilitated, underweight or ill dogs, or those with specific diets. -
6.3 Is feed and drinking water unspoilt and free from contamination?
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Display guidance (6.3)
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• Food bowls should be emptied and cleaned following feeding so that food, particularly wet food, is not left out until the next feeding time.
• The facility must have fridges available to store dog food. Food must be stored away from vermin and in cool and dry places. -
6.4 Are feed and drinking receptacles capable of being cleaned and disinfected?
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Display guidance (6.4)
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• The equipment used to serve food or drink to the dogs must be:
• Non-porous
• Cleaned daily
• Disinfected at least once a week
• Disposed of or fixed if damaged -
6.5 Is there constant access to fresh, clean drinking water in a suitable receptacle?
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Display guidance (6.5)
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• Dogs must have fresh, clean drinking water daily. The container must be clean and changed or refreshed as often as necessary.
• There must be multiple water bowls. All dogs must have easy access to water. -
6.6 Are there hygienic facilities for feed preparation if prepared on the premises (including working surface, hot and cold running water and storage)?
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Display guidance (6.6)
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• There must be a separate hand wash basin with hot and cold water for staff to wash their hands. This needs to be connected to a drainage system.
• Soap and hygienic hand drying facilities must also be available.
• The food preparation area must be kept clean and free from vermin at all times.
• Bowls or similar containers for a dog’s food and drink must not be used for any other purpose.
7.0 Monitoring behaviour and training
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7.1 Is effective environmental enrichment provided for the animals?
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Display guidance (7.1)
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• A facility must create a written programme that shows how they provide an enriching environment inside and outside. This must be agreed with the owner. The programme will show how the facility will provide:
• Grooming
• Socialisation
• Play
• All dogs must receive appropriate toys or feeding enrichment (or both) unless veterinary advice suggests otherwise.
• Toys must be checked daily to ensure they stay safe and must not be left with dogs when staff are not on the premises.
• Competition between dogs must be avoided. -
7.2 Are there opportunities to exercise for the animals?
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Display requirements (7.2)
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• Dogs that cannot be exercised must be given other forms of mental stimulation.
• Outdoor areas must not be used by more than one dog at any one time, unless they are from the same household, or the owner has allowed this by written consent.
• The outdoor area must be cleared of all hazards after each use. Faeces must be picked up between dogs using an area
• Where artificial turf is used, it must be kept in good repair and a dog must not be able to eat it. -
Display guidance (7.2)
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• Dogs must have at least one walk per day. Consideration must be given to life stage, physical and mental health and owner’s preference when planning daily exercise.
• A dog walker may walk no more than 6 dogs at the same time. The owner must consent to their dog being walked with others. Dogs must be familiarised with each other beforehand.
• Dogs must not be able to get to the bins. The outdoor or garden area of the facility and any other areas that the dog can access must be secure and safe.
• Dogs must not have unsupervised access to ponds, pools, wells and any other features that might pose a risk. -
7.3 Is animal behaviour monitored and advice sought from a veterinarian?
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Display guidance (7.3)
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• All staff must be able to spot unusual behaviour, and in particular dogs that are anxious or frightened of contact.
• The behaviour of each dog must be monitored every day. Changes of behaviour must be recorded, and the owner must be told if there are signs of:
• Suffering
• Stress
• Fear
• Aggression
• Anxiety
• If a dog is showing signs of nerves, stress or fear, or is likely to, they should be taken somewhere suitable within the facility.
• The staff should pay particular attention to dogs that are:
• Elderly
• Nervous
• On medication -
7.4 Are training methods suitable so as to not cause pain, suffering, or injury?
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Display guidance (7.4)
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• Training must be reward based that rewards good behaviour and ignores unwanted behaviour.
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7.5 Are immature animals given opportunities to interact with people, their own species and other animals and become habituated to noise, objects, etc.?
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Display guidance (7.5)
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• There must be written procedures in place for dogs that are under one year of age.
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(HSR) Dogs: Is there a documented daily exercise regime including lead exercise and free running?
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(HSR) Is there a clear plan setting out two walks per dog each day for a minimum of 20 minutes each? There must be an alternative form of enrichment planned for dogs which cannot be exercised for veterinary reasons for the same periods of time.
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(HSO) Does any outside space have two secure physical barriers between any dog and any entrance/exit?
8.0 Animal Handling and Interactions
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8.1 Are responsible people competent in the appropriate handing of animals?
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Display guidance (8.1)
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• Dogs must always be handled humanely and in a way that is suitable for their individual needs. This is to minimise fear, stress, pain or distress. Dogs must never be punished so that they become frightened or display agitated behaviour.
• Anyone caring for home boarded dogs, including anyone in the household over the age of 16 must be competent to handle them correctly. They must be able to recognise and deal with undesirable behaviours. -
8.2 Are animals kept separately or with other animals appropriate to the species and the individual animals?
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Display requirements (8.2)
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• It is not recommended that cats are kept on the premises. If there are resident cats, the licence holder must identify where the cats could experience stress and show how they plan to reduce the chance of stress to protect the cat’s welfare.
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Display guidance (8.2)
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• A policy must be in place to monitor new dogs coming into the home boarding environment.
• It must be possible to keep new dogs at the facility away from other dogs if it’s required. The inspector must be shown how this is done.
• Small pets must be kept separate from home boarding dogs. For example, in an area or room which the dog cannot access. Animals kept in the garden or outdoor exercise area (such as rabbits and guinea pigs) must be able to be kept separate and away from boarding dogs. The licence holder must show that the welfare needs of small pets are being met. -
8.3 Do the animals have at least daily opportunities to interact with people (where beneficial to the animal’s welfare)?
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Display guidance (8.3)
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• Animals should be encouraged, but never be forced to interact with people.
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End of Page
Part A – General Conditions (Schedule 2 of the Regulations) Page 3
9.0 Protection from Pain, Suffering, Injury and Disease
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9.1 Are procedures implemented for feeding, cleaning, transportation, disease control, health and welfare monitoring, death and escape, storage of carcasses?<br>Are procedures implemented to cover the care of animals following the suspension or revocation of a licence or during/following an emergency?
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Display guidance (9.1)
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• The procedures must show how the facility will meet these conditions.
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9.2 All people responsible for the care of the animals must be made fully aware of the written procedures.
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9.3 Are there appropriate isolation facilities for the care of sick, injured or potentially infectious animals?
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Display additional requirements (9.3)
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• If the isolation facility is at another location, such as a local veterinary practice, the licence holder must be able to show evidence that this is ready to use (for example, a letter from the practice).
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Display guidance (9.3)
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• The licence holder must be observant and watch for any signs of illness when receiving a new dog at the premise. An animal showing any signs of illness must not be accepted for boarding until it has recovered. The owner must be told as soon as possible if any illness develops while the dog is home boarding.
• The facility must be able to isolate sick or injured dogs, or those that might be carrying serious infectious diseases.
• All staff must understand the procedures to prevent the spread of infectious disease between infected animals and the other dogs.
• If infectious disease is present on the whole premises:
• The facility must use barrier nursing procedures, and people trained in these
• Staff should wear protective clothing and footwear (where applicable) and change these between enclosures
• Equipment must be stored separately
• Waste must be segregated
• Dogs showing signs of infectious disease must not be allowed in any shared outside exercise area.
• Protective clothing and footwear must be worn when handling dogs in the isolation facility, and correct sanitation rules must be followed. Separate feeding and water bowls, bedding and cleaning utensils must be stored in the isolation facility ready for immediate use.
• Staff must check on dogs in isolation at least as often as other dogs. Unless a separate person is looking after them, dogs in isolation must be checked after all other dogs. -
9.4 Are reasonable precautions taken to prevent and control the spread among the animals and people of infectious diseases, pathogens and parasites?
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Display requirements (9.4)
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• An up-to-date veterinary vaccination record must be seen to show that dogs, including resident dogs, have current vaccinations against
• canine parvovirus
• canine distemper
• infectious canine hepatitis (adenovirus)
• leptospirosis
• other relevant diseases.
• Vaccination against other diseases such as kennel cough (bordetella bronchiseptica or canine parainfluenza virus) may be required. -
Display guidance (9.4)
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• A vet certificate of a recent protective titre test may be accepted instead of a booster vaccination. The certificate must state that it is valid for the current period. It is up to the licence holder whether to accept such a certificate.
• Primary vaccination courses must be completed at least 2 weeks before acceptance into day care.
• Vaccines used must be licensed for use in the UK. Homoeopathic vaccination is not acceptable
• If there is evidence of external parasites such as fleas, ticks or lice, the dog must be treated with an appropriate product authorised by the Veterinary Medicines Directorate (VMD) and licensed for use in the UK. Treatment must be discussed with a vet before giving it to the dog. The owner must consent to this. -
9.5 Is excreta and soiled bedding for disposal stored and disposed of hygienically?
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Display guidance (9.5)
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• Dog waste and soiled bedding must be put in a clearly marked bin. This must be emptied either daily or when full, whichever is sooner. Dog waste must be removed in accordance with the documented cleaning and disinfection procedure.
• All dog waste must be stored away from areas where animals or food are kept. -
9.6 Do sick or injured animals receive prompt attention from a veterinarian?
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Display guidance (9.6)
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• If the facility’s trained first aider suspects that a dog is ill or injured, a vet must be contacted immediately. Any instructions for treatment must be recorded. If there is an ongoing concern, the facility must seek veterinary advice.
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9.7 Do animals receive preventative treatment by a competent person?
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Display guidance (9.7)
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• Any treatment must have consent of the owner and direction from a vet.
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9.8 Is the licence holder registered with a veterinarian and is that veterinarian’s contact details readily available to all staff?
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Display guidance (9.8)
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• The vet’s details must be displayed where they can be easily seen by all staff members.
• This must include:
• Name
• Address
• Telephone number
• Out of hours telephone number
• The dog owner and licence holder must agree which vet will be used. This decision must be recorded. -
9.9 Are prescribed medicines stored securely at the correct temperature and used in accordance with the instructions of the veterinarian?
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Display guidance (9.9)
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• All courses of treatment must be completed following the vet’s instructions.
• Unused medications must be returned to the owner or prescribing vet.
• Medicines must be stored in a fridge at the correct temperature, where needed. -
9.10 Are other medicines stored, used and disposed of in accordance the instructions of the manufacturer or a veterinarian?
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Display guidance (9.10)
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• Medicine must only be used:
• With the owner’s consent
• Following a discussion with a vet -
9.11 Are cleaning products suitable and effective against pathogens and stored/disposed of correctly and used in a way that prevents harm to animals?
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Display requirements (9.11)
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• Standing water must not be allowed to accumulate. This is to avoid pathogens that live in moist environments.
• Toys must be cleaned and disinfected after play or disposed of. If provided by the owner they must be sent home with the dog. -
Display guidance (9.11)
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• Cleaning and disinfection products must be used as per the manufacturer's instructions. Disinfectant products must kill viruses as well as bacteria. Those using cleaning products must be competent in the safe use of detergents and fluids. Cleaning products must be kept entirely out of the reach of animals.
• Grooming equipment must be kept clean and in good repair. If provided by the owner, it must only be used on their dog and must be sent home with the dog.
• Any equipment that has been used on an infectious or suspected infectious animal must be cleaned and disinfected after use, or be disposed of. -
9.12 Are all animals euthanised by a vet or a person authorised by a vet (or in the case of horses, a person who is competent and licensed for such purpose)?
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Display guidance (9.12)
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• Only a vet may euthanise a dog.
• The licence holder must keep a record of all euthanasia, and the identity of the qualified vet that carried it out. Unless essential for the welfare of the dog, euthanasia must not take place without consent. -
9.13 Are animals checked daily for signs of pain, suffering, injury, disease or abnormal behaviour (or more frequently for vulnerable animals)?
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9.14 Are records kept of any signs of pain, suffering, disease or abnormal behaviour and the advice of a veterinarian sought and followed?
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Display guidance (9.14)
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• Records and any checklists must be made available to inspectors.
• Presence or absence of faeces and urine must be monitored daily. Any unusual must be recorded and acted upon
10.0 Emergencies
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10.1 Is an emergency in plan in place and known/available to all staff?
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Display requirements (10.1)
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• All electrical installations must be installed by a qualified person and maintained in a safe condition. They should be placed where they do not present a risk.
• All equipment must be maintained, kept in good repair and serviced according to manufacturer’s guidelines. -
Display guidance (10.1)
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• Entrances and fire exits must be clear of obstructions at all times.
• Suitable firefighting, prevention and detection equipment must be provided and maintained in good working order. All buildings must have at least one working smoke detector (or other suitable fire detection system) installed in a suitable location on each separate level or floor of the property. There must be at least one carbon monoxide detector.
• A first aid kit suitable for treatment of dogs must be kept on site.
• There must be a plan to house the dogs should the premises become uninhabitable.
• There must be a written policy in place for dealing with emergencies, including extremes of hot and cold temperatures and abnormal weather conditions. -
10.2 Does the plan include details of the measures to be taken for the extrication of the animals if required and an emergency telephone list (fire and police)?
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10.3 Are external doors and gates lockable?
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10.4 Is a designated key holder with access to all animal areas at all times within reasonable travel distance of the premises?
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Display guidance (10.4)
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• There must be a designated person available for emergencies.
• A reasonable travel distance would, in normal conditions, be 30 minutes or less. -
End of Page
Part B – Specific conditions: (Schedule 4, Part 3 of the Regulations) Page 1
12.0 Home
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12.1 Are the dogs accommodated within the home?
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Display requirements (12.1)
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• In a home environment, the housing provided covers two areas;
o Indoor: There must be sufficient space for a sleeping area for each dog, to keep each dog in a physically separate room if required and allow each dog the choice of somewhere to go.
o Outdoor: There must be direct access to a suitable, safe and secure area or garden, used only by the licence holder and not shared with other properties. -
Display guidance (12.1)
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• Dogs must not be boarded in outside buildings, cages or runs.
• The home must include its own entrance -
12.2a Does the home include direct access to a private, non-communal, secure and hazard-free external area?
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12.2b Does the home include secure physical barriers between any dog and any entrance to or exit from it?
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Display guidance (12.2)
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• The private, non-communal space cannot include a balcony.
• There must be a barrier to stop dogs having access to any area outside the licence holders non communal area.
• If a door or gate has a mechanism that prevents opening unexpectedly from the outside (chain, bolt) then it does not require a double barrier.
13.0 Suitable Environment
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13.1 If dogs from different households are boarded at the same time, is the written consent of every owner provided?
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Display guidance (13.1)
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• There must be a documented trial session for dogs to familiarise with each other before they home board. This includes familiarisation with resident dogs at the property.
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13.2 Is each dog provided with its own designated room where it can be kept separate from other dogs?
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Display guidance (13.2)
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• Once dogs are familiar with each other they may want to be together and need not be shut in their own room alone. • Dogs from the same household can be kept together with written consent from the owner
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13.3 Does each dog have a clean, comfortable and warm area within its designated room where it can rest and sleep?
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Display requirements (13.3)
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• Unless instructed otherwise by the dog’s owner, soft bedding materials must be provided and adapted if necessary for old, young or infirm dogs to help regulate their body temperature. If a dog chews or destroys its bedding, it must be replaced with an alternative.
• Bedding must be made of a material that is easy to wash and disinfect or is disposable. Bedding must be changed, cleaned and disinfected between dogs. -
Display guidance (13.3)
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• The sleeping area must provide a clean, comfortable and warm resting place that’s away from any draughts.
• The sleeping space must allow the dog to be able to sit and stand at full height, stretch, wag its tail and to walk and turn around without touching the sides. The available and clear floor area must be a minimum of twice that required for a dog to lay out flat.
• All beds and bedding areas must be kept clean, dry and free of parasites. -
13.4 Does each designated room have a secure window to the outside that can be opened and closed as necessary?
-
Display guidance (13.4)
-
• A device that restricts how wide a window can open must be used as necessary to prevent access and escape. • A device that restricts how wide a window can open must be used as necessary to prevent access and escape.
-
13.5 If a dog is confined to a crate, is it for a period of 3 hours or less in any 24-hour period?
-
13.6a If a dog is confined to a crate, is it already habituated to it?
-
13.6c If a dog is confined to a crate, has the dog’s owner consented to the use of a crate?
-
Display guidance (13.6)
-
• If a crate is used, it must be of a suitable size and construction.
• Some dogs may choose to sleep in their crate during the day and overnight. The crate door must be left open to allow the dog to choose where it sleeps. -
13.7 Are any crates kept in good condition and sufficiently large for the dog to sit and stand in it at full-height, lie flat and turn around?
-
(HSR) For a boarding premises that keeps multiple dogs at once, there must be an overnight trial stay for all stays longer than 3 nights. Only one dog can be trialled at a time unless the dogs are from the same household.
-
(HSO) Only dogs from the same household are boarded at any one time
14.0 Suitable Diet
-
14.1 Is each dog fed separately in its designated room? Or, if not, has its owner given written consent to the contrary?
-
End of Page
Part B – Specific conditions: (Schedule 4, Part 3 of the Regulations) Page 2
15.0 Monitoring of Behaviour & Training
-
Display guidance (15.0)
-
• Items such as leads must be removed when the dog is in the home.
-
15.1 Is any equipment or toy that a dog is likely to be in contact with free from the risk of causing pain, suffering, disease or distress to the dog and is it used correctly?
-
Display guidance (15.1)
-
• A dog’s items and toys must be identified and recorded as such.
• Toys must be suitable for the dogs, and checked regularly to ensure they are in good condition and safe. -
15.2 Is each dog exercised at least once daily as appropriate for its age and health?
-
Display guidance (15.2)
-
• The owner’s written consent must be obtained to:
• Walk a dog outside the home environment or garden
• Let a dog off the lead
• Walk a dog with others other than those from its household
• No more than 6 dogs can be walked at the same time. -
15.3 Are dogs, which on the advice of a veterinarian, cannot be exercised, provided with alternative forms of mental stimulation?
-
Display guidance (15.3)
-
• This can include activities such as:
• Positive interaction with people
• Additional forms of toy enrichment
• Additional forms of food enrichment
• This must take place at least twice a day -
(HSR) Is each dog exercised at least twice a day, with a written daily regime including lead exercise and free running in a secure area, or is there an alternative form of enrichment for dogs which cannot be exercised for health reasons?
16.0 Housing with, or apart from, other dogs
-
16.1 Has written consent been obtained from the owner(s) to keep dogs together in a designated room?
-
Display guidance (16.1)
-
• Each dog (or dogs from the same household) must still be allocated a designated room.
• The licence holder must be able to separate dogs into different rooms should the need arise. -
16.2 Are unneutered bitches prevented from mating?
-
Display guidance (16.2)
-
• Bitches that are in season must not be accepted for boarding with dogs from other households.
• Entire males must not be on the premises if an in season bitch is boarded. -
16.3 Are procedures in place to regulate the interactions between the dogs and any person under 16 years of age who resides at the home?
-
Display guidance (16.3)
-
• If children live on the premises, there must be a procedure in place to safeguard them and the dogs.
• The licence holder must make an assessment of the risks of home boarding. This will include the risk to, or potentially caused by children who are likely to be at the property.
17.0 Records
-
17.1 Is a register kept of all the dogs at the premises?
-
17.1a Does the register include the dates of each dog’s arrival and departure?
-
17.1b Does the register include each dog’s name, age, sex, neuter status, microchip number and a description of it or its breed?
-
17.1c Does the register include the number of any dogs from the same household?
-
17.1d Does the register include a record of which dogs (if any) are from the same household?
-
17.1e Does the register include the name, postal address, telephone number and email address of the owner of each dog and emergency contact details?
-
17.1f Does the register include, in relation to each dog, the name, postal address, telephone number and email address of a local contact in an emergency?
-
17.1g Does the register include the name and contact details of the dog’s normal veterinarian and details of any insurance relating to the dog?
-
17.1h Does the register include details of each dog’s relevant and behavioural history, including details of any treatment for parasites and any restrictions on exercise?
-
17.1i Does the register include details of the dog’s diet and related requirements?
-
17.1j Does the register include consent forms?
-
17.1k Does the register include a record of the date or dates of each dog’s most recent vaccination, worming and flea treatments?
-
17.1l Does the register include details of any medical treatment each dog is receiving?
-
17.2 When outside the premises, does each dog wear an identity tag which includes the licence holder’s name and contact details?
18.0 Protection from pain, injury, suffering and disease
-
18.1 Before a dog is admitted for boarding, is all equipment to be used by or in relation to that dog cleaned and disinfected?
-
18.2 Has a preventative healthcare plan, been agreed and implemented with the veterinarian whom the licence holder is registered under paragraph 9(8) of Schedule 2?
-
End of Page
Higher Standards
Higher Standards (Required)
-
Display Higher Standards Guidance
-
In order to achieve the Higher Standards a business must meet ALL the required higher standards and AT LEAST 50% of the optional higher standards
-
There must be at least one full-time member of staff per 8 dogs.
-
There must be a clear plan setting out 2 walks per dog each day for a minimum of 20 minutes each. There must be an alternative form of enrichment planned for dogs that cannot be exercised for veterinary reasons for the same periods of time.
-
For a boarding premises that keeps multiple dogs at once, there must be an overnight trial stay for all stays longer than 3 nights. Only one dog can be trialled at a time unless the dogs are from the same household.
-
Dogs must be exercised at least twice per day. Each dog mut have a written daily exercise regime including lead exercise and free running in a secure area. There must be an alternative form of enrichment planned for dogs which cannot be exercised for veterinary reasons for the same periods of time.
Higher Standards (Optional) 50% Required
-
Bathrooms, hallways and partitioned rooms are not used as designated rooms.
-
There must be a member of permanent, full-time staff with an appropriate OFQUAL regulated Level 3 qualification.
-
Ventilation must be a managed, fixed, or portable air system to maintain temperatures in all weathers. This can be an air conditioning unit or removable fans installed safely away from animals.
-
There must be a designated other person or member of staff who can cover any emergency so that the dogs are never left alone.
-
Any outside space will have two secure physical barriers between any dog and any exit.
-
Only dogs from the same household are boarded at any one time.
-
End of Page
Inspection Report and Rating
General Report of Inspection
-
Inspection Outcome
-
Major issues observed
-
Standards that have not been met
Level of Risk
-
Display guidance on risk
-
Low risk
Any business that is certified by a UKAS-accredited body and has one or more years of compliance history should be considered low risk. This is because the welfare and risk management systems have been reviewed by an accredited third party.
High risk
Businesses must be considered high risk if there is evidence of poor animal welfare or non-compliance.
New applicants that do not have one year of compliance history with a local authority or a UKAS-accredited body will be automatically rated as high risk. -
Is this the business' initial inspection?
-
Has the business been previously licensed with another local authority?
-
Compliance History - inspections
-
Display scoring guidance
-
Low (1)
Documented evidence from formal inspections over the previous three years reveal consistent and high levels of compliance in terms of welfare standards and risk management.
High (2)
Formal inspections over the previous three years reveal some degree of non-compliance that has required the intervention of the inspector for the business to ultimately recognise and address these. More serious breaches would attract other enforcement action: suspension, revocation, prosecution. -
Compliance History - follow-up action
-
Display scoring guidance
-
Low (1)
No evidence of follow-up action by local authority in the last year apart from providing the licence holder with a copy of the inspection report, or sending them a letter identifying some minor, administrative areas for improvement (e.g. minor record keeping issues).
High (2)
Follow up action by the local authority, such as sending them letters, triggered by low level non-compliance that is not addressed, or the business does not recognise the significance of the need to address the non-compliance. -
Compliance History – re-inspection
-
Display scoring guidance
-
Low (1)
No re-inspection necessary (apart from standard unannounced inspection) before next planned licence inspection / renewal.
High (2)
Re-inspection necessary to ensure compliance. -
Complaint History – complaints to the LA
-
Display scoring guidance
-
Low (1)
No complaints received direct to the LA that are justified in relation to welfare standards or procedural issues during the previous three years.
High (2)
Low level substantiated complaints identifying concerns over the business / licence holder have been received within the previous three years. -
Complaint History - complaints to the business
-
Display scoring guidance
-
Low (1)
Licence holder records and documents any feedback received directly, in order to demonstrate compliance and willingness to address issues, and can provide evidence of this.
High (2)
Licence holder does not record feedback received directly or show willingness to address any issues identified. -
Appreciation of welfare standards - enrichment
-
Display scoring guidance
-
Low (1)
Sound understanding by the licence holder of relevant environmental enrichment applicable to the activity (guided by expert advice), with demonstrated implementation.
High (2)
Little environmental enrichment present, inconsistently used and its importance not understood or really valued. -
Appreciation of hazards / risks
-
Display scoring guidance
-
Low (1)
Licence holder clearly understands their role and responsibilities under the legislation. Hazards to both staff and animals clearly understood, properly controlled and reviewed with supporting evidence where applicable.
High (2)
Licence holder not fully engaged with their role/responsibilities, lacks time to fulfil role, no system for review and reassessment of hazards to both animals and staff. -
Appreciation of hazards / risks - maintenance
-
Display scoring guidance
-
Low (1)
A suitably planned maintenance, repair and replacement program for infrastructure and equipment is in place.
High (2)
No planned maintenance program. Building, installations and equipment allowed to deteriorate before action is implemented. -
Appreciation of hazards / risks – knowledge and experience
-
Display scoring guidance
-
Low (1)
Staff have specialist and appropriate knowledge of the taxa / species that are kept. There is sufficient staff, time and resource for daily, adequate routine monitoring, evidenced through records and staff rotas.
High (2)
Key staff lack experience / knowledge of the species. Staff appear overburdened and / or unsupported by management, corners being cut. -
Appreciation of hazards / risks – dealing with issues
-
Display scoring guidance
-
Low (1)
Clear defined roles / responsibilities of staff, with clear processes for reporting and addressing any identified issues.
High (2)
Lack of any process, or ownership and responsibility within the business to identify and deal with issues. -
Welfare management procedures – written procedures
-
Display scoring guidance
-
Low (1)
Written procedures / policies clearly documented, implemented and reviewed appropriately.
High (2)
Limited written procedures / polices. No overall strategic control or direction. -
Welfare management procedures – supervision of staff
-
Display scoring guidance
-
Low (1)
Appropriate supervision of staff evident where applicable.
High (2)
Inadequate supervision of staff evident on inspection or from the training records. -
Welfare management procedures – record keeping
-
Display scoring guidance
-
Low (1)
All required records maintained and made available.
High (2)
Poor standard of record keeping, records out of date or appear to be being manufactured – relevance of records not appreciated. -
Welfare management procedures - training
-
Display scoring guidance
-
Low (1)
Planned training programme for staff to review and assess competency, with documented training records.
High (2)
Little or no evidence of relevant training or system for review and reassessment. -
Compliance History - inspections
-
Display scoring guidance
-
Low (1)
Documented evidence from formal inspections over the previous three years reveal consistent and high levels of compliance in terms of welfare standards and risk management.
High (2)
Formal inspections over the previous three years reveal some degree of non-compliance that has required the intervention of the inspector for the business to ultimately recognise and address these. More serious breaches would attract other enforcement action: suspension, revocation, prosecution. -
Compliance History - follow-up action
-
Display scoring guidance
-
Low (1)
No evidence of follow-up action by local authority in the last year apart from providing the licence holder with a copy of the inspection report, or sending them a letter identifying some minor, administrative areas for improvement (e.g. minor record keeping issues).
High (2)
Follow up action by the local authority, such as sending them letters, triggered by low level non-compliance that is not addressed, or the business does not recognise the significance of the need to address the non-compliance. -
Compliance History – re-inspection
-
Display scoring guidance
-
Low (1)
No re-inspection necessary (apart from standard unannounced inspection) before next planned licence inspection / renewal.
High (2)
Re-inspection necessary to ensure compliance. -
Complaint History – complaints to the LA
-
Display scoring guidance
-
Low (1)
No complaints received direct to the LA that are justified in relation to welfare standards or procedural issues during the previous three years.
High (2)
Low level substantiated complaints identifying concerns over the business / licence holder have been received within the previous three years. -
Complaint History - complaints to the business
-
Display scoring guidance
-
Low (1)
Licence holder records and documents any feedback received directly, in order to demonstrate compliance and willingness to address issues, and can provide evidence of this.
High (2)
Licence holder does not record feedback received directly or show willingness to address any issues identified. -
Appreciation of welfare standards - enrichment
-
Display scoring guidance
-
Low (1)
Sound understanding by the licence holder of relevant environmental enrichment applicable to the activity (guided by expert advice), with demonstrated implementation.
High (2)
Little environmental enrichment present, inconsistently used and its importance not understood or really valued. -
Appreciation of hazards / risks
-
Display scoring guidance
-
Low (1)
Licence holder clearly understands their role and responsibilities under the legislation. Hazards to both staff and animals clearly understood, properly controlled and reviewed with supporting evidence where applicable.
High (2)
Licence holder not fully engaged with their role/responsibilities, lacks time to fulfil role, no system for review and reassessment of hazards to both animals and staff. -
Appreciation of hazards / risks - maintenance
-
Display scoring guidance
-
Low (1)
A suitably planned maintenance, repair and replacement program for infrastructure and equipment is in place.
High (2)
No planned maintenance program. Building, installations and equipment allowed to deteriorate before action is implemented. -
Appreciation of hazards / risks – knowledge and experience
-
Display scoring guidance
-
Low (1)
Staff have specialist and appropriate knowledge of the taxa / species that are kept. There is sufficient staff, time and resource for daily, adequate routine monitoring, evidenced through records and staff rotas.
High (2)
Key staff lack experience / knowledge of the species. Staff appear overburdened and / or unsupported by management, corners being cut. -
Appreciation of hazards / risks – dealing with issues
-
Display scoring guidance
-
Low (1)
Clear defined roles / responsibilities of staff, with clear processes for reporting and addressing any identified issues.
High (2)
Lack of any process, or ownership and responsibility within the business to identify and deal with issues. -
Welfare management procedures – written procedures
-
Display scoring guidance
-
Low (1)
Written procedures / policies clearly documented, implemented and reviewed appropriately.
High (2)
Limited written procedures / polices. No overall strategic control or direction. -
Welfare management procedures – supervision of staff
-
Display scoring guidance
-
Low (1)
Appropriate supervision of staff evident where applicable.
High (2)
Inadequate supervision of staff evident on inspection or from the training records. -
Welfare management procedures – record keeping
-
Display scoring guidance
-
Low (1)
All required records maintained and made available.
High (2)
Poor standard of record keeping, records out of date or appear to be being manufactured – relevance of records not appreciated. -
Welfare management procedures - training
-
Display scoring guidance
-
Low (1)
Planned training programme for staff to review and assess competency, with documented training records.
High (2)
Little or no evidence of relevant training or system for review and reassessment. -
Compliance History - inspections
-
Display scoring guidance
-
Low (1)
Documented evidence from formal inspections over the previous three years reveal consistent and high levels of compliance in terms of welfare standards and risk management.
High (2)
Formal inspections over the previous three years reveal some degree of non-compliance that has required the intervention of the inspector for the business to ultimately recognise and address these. More serious breaches would attract other enforcement action: suspension, revocation, prosecution. -
Compliance History - follow-up action
-
Display scoring guidance
-
Low (1)
No evidence of follow-up action by local authority in the last year apart from providing the licence holder with a copy of the inspection report, or sending them a letter identifying some minor, administrative areas for improvement (e.g. minor record keeping issues).
High (2)
Follow up action by the local authority, such as sending them letters, triggered by low level non-compliance that is not addressed, or the business does not recognise the significance of the need to address the non-compliance. -
Compliance History – re-inspection
-
Display scoring guidance
-
Low (1)
No re-inspection necessary (apart from standard unannounced inspection) before next planned licence inspection / renewal.
High (2)
Re-inspection necessary to ensure compliance. -
Complaint History – complaints to the LA
-
Display scoring guidance
-
Low (1)
No complaints received direct to the LA that are justified in relation to welfare standards or procedural issues during the previous three years.
High (2)
Low level substantiated complaints identifying concerns over the business / licence holder have been received within the previous three years. -
Complaint History - complaints to the business
-
Display scoring guidance
-
Low (1)
Licence holder records and documents any feedback received directly, in order to demonstrate compliance and willingness to address issues, and can provide evidence of this.
High (2)
Licence holder does not record feedback received directly or show willingness to address any issues identified. -
Appreciation of welfare standards - enrichment
-
Display scoring guidance
-
Low (1)
Sound understanding by the licence holder of relevant environmental enrichment applicable to the activity (guided by expert advice), with demonstrated implementation.
High (2)
Little environmental enrichment present, inconsistently used and its importance not understood or really valued. -
Appreciation of hazards / risks
-
Display scoring guidance
-
Low (1)
Licence holder clearly understands their role and responsibilities under the legislation. Hazards to both staff and animals clearly understood, properly controlled and reviewed with supporting evidence where applicable.
High (2)
Licence holder not fully engaged with their role/responsibilities, lacks time to fulfil role, no system for review and reassessment of hazards to both animals and staff. -
Appreciation of hazards / risks - maintenance
-
Display scoring guidance
-
Low (1)
A suitably planned maintenance, repair and replacement program for infrastructure and equipment is in place.
High (2)
No planned maintenance program. Building, installations and equipment allowed to deteriorate before action is implemented. -
Appreciation of hazards / risks – knowledge and experience
-
Display scoring guidance
-
Low (1)
Staff have specialist and appropriate knowledge of the taxa / species that are kept. There is sufficient staff, time and resource for daily, adequate routine monitoring, evidenced through records and staff rotas.
High (2)
Key staff lack experience / knowledge of the species. Staff appear overburdened and / or unsupported by management, corners being cut. -
Appreciation of hazards / risks – dealing with issues
-
Display scoring guidance
-
Low (1)
Clear defined roles / responsibilities of staff, with clear processes for reporting and addressing any identified issues.
High (2)
Lack of any process, or ownership and responsibility within the business to identify and deal with issues. -
Welfare management procedures – written procedures
-
Display scoring guidance
-
Low (1)
Written procedures / policies clearly documented, implemented and reviewed appropriately.
High (2)
Limited written procedures / polices. No overall strategic control or direction. -
Welfare management procedures – supervision of staff
-
Display scoring guidance
-
Low (1)
Appropriate supervision of staff evident where applicable.
High (2)
Inadequate supervision of staff evident on inspection or from the training records. -
Welfare management procedures – record keeping
-
Display scoring guidance
-
Low (1)
All required records maintained and made available.
High (2)
Poor standard of record keeping, records out of date or appear to be being manufactured – relevance of records not appreciated. -
Welfare management procedures - training
-
Display scoring guidance
-
Low (1)
Planned training programme for staff to review and assess competency, with documented training records.
High (2)
Little or no evidence of relevant training or system for review and reassessment. -
Total Risk Score
-
Score of 17 or less = Low risk
-
Score of 18 or more = Higher risk
Star Rating
-
Is business new/existing
-
Has the business previously been licensed with another local authority?
-
Welfare Standards
-
Overall Risk
-
3 Star, 2-year licence
(Min 1 unannounced visit within 24-month period) -
2 Star, 1-year licence
(Min 1 unannounced visit within 12-month period) -
Overall Risk
-
5 Star, 3-year licence
(Min 1 unannounced visit within 36-month period) -
4 Star, 2-year licence
(Min 1 unannounced visit within 24-month period) -
Overall Risk
-
1 Star, 1-year licence
(Min 1 unannounced visit within 12-month period) -
1 Star, 1-year licence
(Min 1 unannounced visit within 12-month period) -
Welfare Standards
-
Overall Risk
-
2 Star, 1-year licence
(Min 1 unannounced visit within 12-month period) -
Overall Risk
-
4 Star, 2-year licence
(Min 1 unannounced visit within 24-month period) -
Overall Risk
-
1 Star, 1-year licence
(Min 1 unannounced visit within 12-month period) -
Welfare Standards
-
Overall Risk
-
3 Star, 2-year licence
(Min 1 unannounced visit within 24-month period) -
2 Star, 1-year licence
(Min 1 unannounced visit within 12-month period) -
Overall Risk
-
5 Star, 3-year licence
(Min 1 unannounced visit within 36-month period) -
4 Star, 2-year licence
(Min 1 unannounced visit within 24-month period) -
Overall Risk
-
1 Star, 1-year licence
(Min 1 unannounced visit within 12-month period) -
1 Star, 1-year licence
(Min 1 unannounced visit within 12-month period) -
Display Scoring Matrix
-
-
End of Page
Contact details and signatures
Business Owner/Representative
-
Full name
-
Role in business
Owner/person seen declaration. Report to be sent to the email address provided
-
I understand a copy of the report will be sent to me by email using the email address provided
-
I understand that as I have not provided an email address a copy will be sent to me by post using the address provided
