Title Page
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Restaurant #
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Restaurant Info:
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Conducted on
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Prepared by
Marketing / Promotions
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Manager shows knowledge of current promotions
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Current promotional items properly displayed in restaurant?
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Server shows strong knowledge of current promotions
Appearance
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Servers not chewing gum or smoking while working
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Servers uniform clean, fits properly. Tucked in, no wrinkles. Nametag present and visible.
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Servers nails are neatly trimmed, no nail polish.
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Servers hair neatly groomed, if longer than shoulder length, it must be worn up.
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Servers wearing proper non-slip footwear
Quality of Service
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Servers properly greeting guests as they arrive and thanking them as they leave
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Was the time that it took the server to touch table acceptable? Within 45 seconds?
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Servers maintain eye contact throughout ordering process
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Servers handles glassware properly, never handling by the rim or with hand over the drinking surface.
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Servers using trays to carry orders to tables?
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Servers using proper carrying & lifting techniques, does not attempt to carry too much at one time.
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Server handles plates properly, never letting hands touch the eating surface
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Servers avoid long conversations at tables, provides equal time between all tables.
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Servers provides table with proper utensils, napkins, condiments, etc.
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Servers properly communicate delays to guests
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Server only serves complete orders, no partial orders are brought to table
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Server repeats order back to guests ensuring accuracy?
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Server stays visible to their tables
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While pouring coffee, server does not handle the rim of the cup, and takes the cup off of the table to pour.
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Server serves women and children first
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Server does not collect tip from table while guests are still seated
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Server removes empty plates and silverware after each course
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Server offers guests beverage refills where applicable
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Server follows up with guest after order has been delivered to table?
Personality / Attitude
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Server works well with others, displays teamwork and good attitude.
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Server has a smile and positive facial expression
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Server shows strong knowledge of menu items and ingredients?
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Server shows strong knowledge of company history, and values
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Server stays busy, does not linger or loiter.
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Server provides suggestions for dessert, appetizers and drinks?
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Server greets table with their name?
