Title Page

  • Restaurant #

  • Restaurant Info:

  • Conducted on

  • Prepared by

Marketing / Promotions

  • Manager shows knowledge of current promotions

  • Current promotional items properly displayed in restaurant?

  • Server shows strong knowledge of current promotions

Appearance

  • Servers not chewing gum or smoking while working

  • Servers uniform clean, fits properly. Tucked in, no wrinkles. Nametag present and visible.

  • Servers nails are neatly trimmed, no nail polish.

  • Servers hair neatly groomed, if longer than shoulder length, it must be worn up.

  • Servers wearing proper non-slip footwear

Quality of Service

  • Servers properly greeting guests as they arrive and thanking them as they leave

  • Was the time that it took the server to touch table acceptable? Within 45 seconds?

  • Servers maintain eye contact throughout ordering process

  • Servers handles glassware properly, never handling by the rim or with hand over the drinking surface.

  • Servers using trays to carry orders to tables?

  • Servers using proper carrying & lifting techniques, does not attempt to carry too much at one time.

  • Server handles plates properly, never letting hands touch the eating surface

  • Servers avoid long conversations at tables, provides equal time between all tables.

  • Servers provides table with proper utensils, napkins, condiments, etc.

  • Servers properly communicate delays to guests

  • Server only serves complete orders, no partial orders are brought to table

  • Server repeats order back to guests ensuring accuracy?

  • Server stays visible to their tables

  • While pouring coffee, server does not handle the rim of the cup, and takes the cup off of the table to pour.

  • Server serves women and children first

  • Server does not collect tip from table while guests are still seated

  • Server removes empty plates and silverware after each course

  • Server offers guests beverage refills where applicable

  • Server follows up with guest after order has been delivered to table?

Personality / Attitude

  • Server works well with others, displays teamwork and good attitude.

  • Server has a smile and positive facial expression

  • Server shows strong knowledge of menu items and ingredients?

  • Server shows strong knowledge of company history, and values

  • Server stays busy, does not linger or loiter.

  • Server provides suggestions for dessert, appetizers and drinks?

  • Server greets table with their name?

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.