Information
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London South -
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Area Manager :
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Conducted on
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Prepared by
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Location
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Personnel
Area Update
1.0 - PEOPLE
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1.1 - Resource plan checked / Area on 110% establishment ?
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1.2 - Induction Training 100%
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1.3 - Rota Audit score last 4 weeks +85%?
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1.4 - Fitness test / E learning up to date
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1.5 - 9 box completed for all Shop managers and above
2.0 - CUSTOMER JOURNEY
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2.1 - QSA Score +85%
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2.2 -Gold Standard Score +90%
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2.3 -Customer Journey +85%
3.0 - COMPLIANCE
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3.1 -Think 21 pass rate +80%
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3.2 - YTD Cash +/- within budget?
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3.3 - All CIE actions signed off?
4.0 - FINANCIAL
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4.1 -YTD OTC GW v Budget
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4.2 - YTD FOBT GW v Budget
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4.3 - Wage Cost v Budget YTD
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4.4 - NDB Sign up +/- Target
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4.5 - OMNI OTC Stakes v Target
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4.6 - OMNI FOBT Stakes v Target
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4.7 - Online NGR +/- Target
5.0 - 9 Box
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5.1 - Current Grade
- 1
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- 3
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- 5
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- 7
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- 9
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5.20 - PDP
Sign Off
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On site representative
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Auditor's signature