Area Leadership Verification: Drive Thru

• Site conducted

  Select

• Conducted on

  Date

• Prepared by

• Type of Verification:

  Select

• Verification Conducted on

• Date:

  Date

• Coach:

• Time:

  Date

TARGETS

• OEPE (Order end to present) 120 Seconds Other: Other:

• Target:

• Actual:

Pre-Shift

• Plan for the Shift: Product: Utilize the prep charts to stock for 24/2 (24 hrs. Dry and 2 hrs. Frozen/refrigerated).

  Yes

  No

  N/A

• Equipment: Ensure equipment is in good working condition and assigned cleaning tasks

  Yes

  No

  N/A

• Shift huddles: Communicate area targets, goals and other relevant information.

  Yes

  No

  N/A

• Ensure there is a plan in-place for “Pull Forward” and who is accountable

  Yes

  No

  N/A

• Leverage the Zoom Boards to deliver an unmatched DT Guest Experience

  Yes

  No

  N/A

• Leading the Area: Are the crew in good spirits and ready to work?

  Yes

  No

  N/A

• Identify, prioritize and solve any travel path opportunities

  Yes

  No

  N/A

• Identify the SIP position. Effectively reposition when necessary (3 or more cars behind the order point or react when colors on the Zoom Timer change from green, to yellow, and to red)

  Yes

  No

  N/A

• Effectively prioritizes and makes decisions using the Decision-Making Model (observe, prioritize, decide and yellow, and to red)

  Yes

  No

  N/A

• Guiding Principles of Effective Communication (Seek first to understand, make a Genuine Connection, reach yellow, and to red) communicate)

Area Leadership Verification: Drive Thru a Flexible resolution)

• Follow guest recovery process when necessary (Listen, Apologize, Solve the problem, Thank the guest).

  Yes

  No

  N/A

• Use observation zone to focus attention on entire Drive-Thru area

  Yes

  No

  N/A

• Ensure Order Taker & Cashier responsibilities are split if 4 or more crew are scheduled in the DT

  Yes

  No

  N/A

Leading Through Others:

• Stays free and manages the entire area during the peak hours.

  Yes

  No

  N/A

Ensure Food Safety and Sanitation:

• Sanitized towel buckets contain appropriate number of towels

  Yes

  No

  N/A

• Ensures all employees are healthy and following proper handwashing/glove procedures o

  Yes

  No

  N/A

• Follows-up and coaches on proper food handling procedures, including all code dates

  Yes

  No

  N/A

Ensure Food Quality

• Ensures order assembly procedures are followed while completing the guest’s order

  Yes

  No

  N/A

• Ensures there is no extra product in the HLZ/OAT/BLZ

  Yes

  No

  N/A

• Ensures Clean As You Go is followed clean, sanitary and clutter free.

  Yes

  No

  N/A

• Ensure Drive-Thru windows are clean

  Yes

  No

  N/A

Maintain Safety & Security:

• Ensures stock areas are kept secured when not in use and follows back door policy

  Yes

  No

  N/A

• Follow security procedures and instructions from Shift Leader

  Yes

  No

  N/A

• Follows and enforces all safety procedure

  Yes

  No

  N/A

Area Leadership Verification: Drive Thru

• Build Employee Commitment / Present a professional image

  Yes

  No

  N/A

• Show confidence o Uses incentives to reward employees for achieving targets and creates feel-good moments

  Yes

  No

  N/A

• Demonstrate Excellent People Skills

  Yes

  No

  N/A

• Enforces all applicable laws and policies (Code of Conduct, Discrimination, Harassment, Wage & Hour, DE&I and Violence in the Workplace).

  Yes

  No

  N/A

• Offers support and assistance to help others improve their performance

  Yes

  No

  N/A

Post-Shift Analysis

• Talk with the next Area/Shift Leader about: shift targets, goals and other relevant information results and Completes the Post-Shift section on the Drive-Thru Area Pre-Shift Checklist

  Yes

  No

  N/A

Leading the Area

• Lead through others?

  Select

Ensure Food Safety

• Is area leader following up with food safety during the shift?

  Select

Sanitation

• Cleanliness

  Select

Food Quality

• Quality

  Select

Post-shift Skills

• Post-shift

  Select

Analysis

• What went well?

• What are the 2 opportunities to work on for next shift?

• What support do you need from your coach moving forward?