Area Leadership Verification: Front Counter

• Site conducted

  Select

• Conducted on

  Date

• Prepared by

• Verification Conducted on

• Date:

  Date

• Coach:

• Time:

  Date

• Type of Verification:

  Select

TARGETS

• Wait Time- 90 Seconds RTP - 90 Seconds Kiosk:

  Yes

  No

  N/A

Table Service:

• Target:

• Actual:

• Plan for the Shift: Observe procedures and ensure crew ready to deliver an exceptional Guest Experience

  Yes

  No

  N/A

• Shift huddles: communicate area targets, goals and other relevant information. Continue shift huddles as each employee starts their shift

  Yes

  No

  N/A

• Leading the Area: Are the crew in good spirits and ready to work?

  Yes

  No

  N/A

• Are they identifying, prioritizing and solving any travel path opportunities

  Yes

  No

  N/A

• Effectively prioritizes and makes decisions using the Decision-Making Model (observe, prioritize, decide and communicate) convenience areas

  Yes

  No

  N/A

Area Leadership Verification: Front Counter

• Follow guest recovery process when necessary (Listen, Apologize, Solve the problem, Thank the Guest)

  Yes

  No

  N/A

• Gives clear direction & effectively delegates to employees (including other Area Leaders)

  Yes

  No

  N/A

• Stay station free and uses an observation zone to focus attention on entire front counter area

  Yes

  No

  N/A

• Guiding Principles of Effective Communication

  Yes

  No

  N/A

• Leading Through Others: Use of the 5 step coaching model (Observe, give & receive feedback, demonstrate the right way, agree on what will change and follow up)

  Yes

  No

  N/A

• Ensure Food Safety and Sanitation: concentration checked with the appropriate test strip

  Yes

  No

  N/A

• Ensures all employees are healthy and following proper hand-washing procedures

  Yes

  No

  N/A

• Follows-up and coaches on proper food handling and preparation procedures, including all code dates

  Yes

  No

  N/A

Ensure Food Quality experience

• Ensures only “hot and fresh” fries are served at all times.

  Yes

  No

  N/A

• Does the food meet gold standards? Do quality check

  Yes

  No

  N/A

• Ensures cleanliness of all front counter stations

  Yes

  No

  N/A

Maintain Safety & Security

• Ensures a safe work environment for all employees and guests

  Yes

  No

  N/A

• Ensures stock areas are kept secured when not in use and follows back door policy

  Yes

  No

  N/A

Build Employee Commitment o Demonstrate competence

• Is area leader having fun with targets and building employee commitment?

  Yes

  No

  N/A

Area Leadership Verification: Front Counter

• Show confidence o Uses incentives to reward employees for achieving targets

  Yes

  No

  N/A

• Enforces all applicable laws and policies (Code of Conduct, Discrimination, Harassment, Wage & Hour, DE&I and Violence in the Workplace).

  Yes

  No

  N/A

• Offers support and assistance to help others improve their performance

  Yes

  No

  N/A

Post-Shift Analysis

• Talk with the next Area/Shift Leader about: shift targets, goals and other relevant information results and o Completes the Post-Shift section on the Front Counter Area Pre-Shift Checklist

  Yes

  No

  N/A

Area Leadership Verification: Front Counter

• Are travel paths being completed?

  Yes

  No

  N/A

Shift

• Was the shift running well in a fun environment?

  Select

Leading the Area

• Was there are leader leading through others?

  Select

Ensure Food Safety

• Was area leader following up with food safety?

  Select

Sanitation

• Was area leader following up with handwash timers and sanitization procedures?

  Select

• Were they ensuring that the Front Counter Area was kept clean

  Select

Ensure Food Quality

• Food Quality

  Select

Skills

• Post-shift

  Select

Analysis

• What went well?

• What are the 2 opportunities to work on for next shift?

• What support do you need from your coach moving forward?