Area Manager Store Visit

• Area Manager Store Tour

• Location
  Address

• Prepared by Aaron Newport

• Conducted with

• Conducted on

  Date

Car Park/External Building

• Gardens Clean and Presentable

  Yes

  No

  N/A

• Trolley Bays clean, correct signage

  Yes

  No

  N/A

• Graffiti/Cobwebs on external walls?

  Yes

  No

  N/A

• Line Marking all to standard

  Yes

  No

  N/A

• Signage correct on windows:<br>- Price Guarantee<br>- Trading Hours

  Yes

  No

  N/A

• External bulk stock pallets full and ticketed

  Yes

  No

  N/A

• Add media

  Media

Store Entrance

• Competitor board up to date and all current catalogues in place?

  Yes

  No

  N/A

• All recycle units clean and to required standard?

  Yes

  No

  N/A

• Mailman operational?

  Yes

  No

  N/A

• Community Board full with up to date information?

  Yes

  No

  N/A

Customer Experience

• Is there a People Greeter in place?

  Yes

  No

  N/A

• Is the Service Leader in place?

  Yes

  No

  N/A

• Is the Service Leader using the Leadership Tablet?

  Yes

  No

  N/A

• Mobile POS being used

  Yes

  No

  N/A

• Are customer tea and coffee facilities to standard and operational?

  Yes

  No

  N/A

• Are the team offering great customer service?

  Yes

  No

  N/A

• Are customer computers working and operational?

  Yes

  No

  N/A

• Is the online kiosk operational and signage correct?

  Yes

  No

  N/A

• Does Ollies Kid Club stand have pen and brochures?

  Yes

  No

  N/A

• OW balloon stand in place?

  Yes

  No

  N/A

Selling floor

POS

• Compliant with the expected level of house keeping?

  Yes

  No

  N/A

• Counters clear of stock

  Yes

  No

  N/A

• Register screens all operational

  Yes

  No

  N/A

• Impulse Lane full and planograms up to date

  Yes

  No

  N/A

• Add media

  Media

Office Supplies

• Is the department compliant with the expected level of house keeping?

  Yes

  No

  N/A

• Are the correct nightfill processes in place?

  Yes

  No

  N/A

• Is all merchandise presented to the company standard/expectation?

  Yes

  No

  N/A

• Is all directional signage correct and in place?<br>

  Yes

  No

  N/A

• Is the current promotional set up in line with expectation?

  Yes

  No

  N/A

• Yes

  No

  N/A

• Add media

  Media

Technology

• Is the department complaint with the correct level of house keeping?

  Yes

  No

  N/A

• Are the correct nightfill processes in place?

  Yes

  No

  N/A

• Is merchandise presented to the correct level of expectation?

  Yes

  No

  N/A

• Are all the current promotions set up with in the department?

  Yes

  No

  N/A

• Are all ticketing standards correct? FABS/Directional Signage etc

  Yes

  No

  N/A

• Add media

  Media

Furniture

• Is the department compliant with the expected level of house keeping?

  Yes

  No

  N/A

• Are all displays built and ticketed?

  Yes

  No

  N/A

• Is all merchandise presented to the company standard/expectation?

  Yes

  No

  N/A

• Are all bulk bays ticketed and full?

  Yes

  No

  N/A

• Add media

  Media

Print and Copy

• Is the department compliant with the expected level of house keeping?

  Yes

  No

  N/A

• Are counters clear of all stock?

  Yes

  No

  N/A

• Are all self serve machines operational and clean?

  Yes

  No

  N/A

• Are all Kodak machines operational and clean?

  Yes

  No

  N/A

• Add media

  Media

Merchandising: Promotional Pallets/Sidestacks/Clip Strips

• Are all safety expectations being met?

  Safe

  At Risk

  N/A

• Are all pallets full and ticketed correctly?

  Yes

  No

  N/A

• Are pallets reflective of current catalogue?

  Yes

  No

  N/A

• Is all merchandise presented to the company standard/expectation?

  Yes

  No

  N/A

• Have all sales driving opportunities been discussed?

  Yes

  No

  N/A

• Add media

  Media

Night Fill Process

• Are all safety expectations being met?

  Safe

  At Risk

  N/A

• Is the nightfill process compliant with blue cards in place?

  Yes

  No

  N/A

• Is all merchandise presented to the company standard/expectation?

  Yes

  No

  N/A

• Are all nightfill standards in place?

  Yes

  No

  N/A

• Add media

  Media

Offices/Team Ammenities

• Are all safety expectations being met?

  Safe

  At Risk

  N/A

• Are all offices/tea room clean and tidy?

  Yes

  No

  N/A

• Are all communication boards up to date and to the required standard?

  Yes

  No

  N/A

• Are all rosters displayed?

  Yes

  No

  N/A

• Is cash office tidy, paperwork filed correctly?

  Yes

  No

  N/A

• Is the tea room tidy and commodities available for team?

  Yes

  No

  N/A

• Add media

  Media

Financials

• Forecasting reviewed

  Yes

  No

  N/A

• P&L reviewed

  Yes

  No

  N/A

• Mobile POS, Email Receipts reviewed

  Yes

  No

  N/A

• Business accounts reviewed

  Yes

  No

  N/A

• DGS reviewed

  Yes

  No

  N/A

• Have all sales driving opportunities been discussed?

  Yes

  No

  N/A

• Add media

  Media

Safety

• Review store safety plan

  Safe

  At Risk

  N/A

• Have outstanding issues been rectified?

  Safe

  At Risk

  N/A

• Review last Safety Meeting minutes?

  Yes

  No

  N/A

• Have all outstanding claims/incidents been discussed?

  Yes

  No

  N/A

• Has stores safety culture been discussed?

  Yes

  No

  N/A

• Add media

  Media

Team

• Have all team members who require reward and recognition been discussed?

  Yes

  No

  N/A

• Has all excess annual leave been discussed?

  Yes

  No

  N/A

• Have all succession opportunities been identified?

  Yes

  No

  N/A

• Have all outstanding training requirements been met/discussed?

  Yes

  No

  N/A

• Has the climate survey been communicated?

  Yes

  No

  N/A

• Add media

  Media

Loss Prevention

• Is the site operational plan on track for completion?

  Yes

  No

  N/A

• Are Shrinkage Meetings being held at the appropriate time?

  Yes

  No

  N/A

• Have all outstanding abnormalities been communicated?

  Yes

  No

  N/A

• Have all internal shrinkage issues been communicated?

  Yes

  No

  N/A

• Add media

  Media

Receiving

• Is the receiving in line with the company expectation?

  Safe

  At Risk

  N/A

• Receiving desk, RLO area tidy and to required standards?

  Yes

  No

  N/A

• Are the reserves safe and in line with the company expectation?

  Yes

  No

  N/A

• Are the house keeping standards in line with the company expectations?

  Yes

  No

  N/A

• Is Click and collect, tidy and to required standard?

  Yes

  No

  N/A

• Add media

  Media

• Reviewed by all SLT

  Sign