Avonlea Zimmerlie

Arrival Service Audit

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Use this Template

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Title Page

Site conducted
Document No.
Audit Title
Client / Site
Conducted on
Prepared by
Location
Personnel

Properly utilized the greet zone with a warm welcome
Ask the guest for their name & maintain eye contact
Use the guest name a minimum of 3 times
Verify amount of nights, departure & room type
Host demonstrated 3 moves (Personal Connections, Responds to Cues, Makes it Brilliant)
Acknowledged the guest as a Marriott Rewards Member
Review hotel amenities with the guest
Steps around POD to present room key & directions
Offers further assistance to the guest
Host provided a warm & sincere closing
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Avonlea Zimmerlie

Arrival Service Audit

Use this Template

Print as PDF

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