Patient received orientation to care?

Assistance-patient receiving when needed?

Call Light--patient understands our response to date

Pain--are we doing everything possible to control pain?

Possessions--patient has everything when requests help

Bathing--Patient has had opportunity to bathe regularly?

Patient feels fully heard, good listening

Communication has been clear and respectful

Service Recovery--was it needed?


Please note that this checklist is a hypothetical example and provides basic information only. It is not intended to take the place of, among other things, workplace, health and safety advice; medical advice, diagnosis, or treatment; or other applicable laws. You should also seek your own professional advice to determine if the use of such checklist is permissible in your workplace or jurisdiction.