Assessment 1 - Level 2 NVQ Certificate in Spectator Safety

• Level 2 NVQ Certificate in Spectator Safety (6852-12)

• Candidate Name

• Prepared by Assessor

• Center Name and Number

Candidate Details

• Candidate Name.

• Address.
  Address

• Telephone Number

• Email

• Company Name.

• Address.
  Address

• Telephone Number

• The information contained here onwards is to remain PRIVATE AND CONFIDENTIAL and must not be given to any one outside the assessment process. My assessor has briefed me on the appeals procedure. I the assessor will assess the candidate fairly and to the standards required by the awarding body and offer information advice and guidance to the candidate.

  Yes

  No

  N/A

• Candidate Signature

  Sign

• Assessor Signature

  Sign

Initial Contact With Candidate

• What the qualification is all about

• What is expected from the candidate

• What is expected by the assessor

• What sort of work is being covered during the assessment

• Candidate Discussion

Communication Log

• Type of communication and the nature of the communication

  Date

• Type of communication and the nature of the communication

  Date

• Type of communication and the nature of the communication

  Date

• Type of communication and the nature of the communication

  Date

• Type of communication and the nature of the communication

  Date

• Type of communication and the nature of the communication

  Date

• Type of communication and the nature of the communication

  Date

• Type of communication and the nature of the communication

  Date

• Candidate Name and Registration No:

• Candidate signature

  Sign

• Assessor Name

• Assessor Signature

  Sign

• Has the assessment been agreed

  Yes

  No

  N/A

Methods of assessment used in this portfolio

• Observation

• Oral questioning

• Witness testimonials

• Judgement of an assessor

• Professional discussion

• Photographic

• Projects and Assignments

• Date of Assessment

  Date

• I am fully aware of the procedures laid out before me and I am aware that I am responsible for the evidence in this portfolio. My assessor has briefed me on the assessment process and informed me of my right to appeal against any decision that I disagree with

  Yes

  No

  N/A

• Candidate signature

  Sign

• Assessor signature

  Sign

• This unit is about the learner preparing themselves as a steward and checking the facility before an event.
  

• There must also be evidence that the learner’s work has met the requirements listed under assessment requirements or guidance specified by a sector or regulatory body’. This must include as a minimum:
  • Three types of resources
  • All types of information
  • Three types of equipment
  • Three types of hazards
  • All types of areas
  
  Simulation is allowed for 2.3, 2.4 and 2.5 only, if there is no naturally occurring evidence is available.
  

Learning Outcome 1

• Be able to prepare for stewarding activities

• 1.1 Follow the registration procedures correctly and on time

  Yes

  No

  N/A

• 1.2 Collect their passes, identification and other resources, looking after these and returning them after the event

  Yes

  No

  N/A

• With 3 types of resources

  Select Communications Safety equipment Keys Handbook

  • Communications
  • Safety equipment
  • Keys
  • Handbook

• 1.3 Attend the pre-event briefing as required

  Yes

  No

  N/A

• 1.4 Note all the necessary information which is given at the briefings

  Yes

  No

  N/A

• 1.5 Correctly follow the pre-event routines

  Yes

  No

  N/A

• Evidence

Learning Outcome 2

• Be able to identify and deal with hazards

• 2.1 Follow agreed procedures to check equipment

  Yes

  No

  N/A

• With 3 types of equipment

  Select Safety Security Emergency Signs & Notices

  • Safety
  • Security
  • Emergency
  • Signs & Notices

• 2.2 Keep disruption to a minimum

  Yes

  No

  N/A

• 2.3 Identify hazards in their designated area

  Yes

  No

  N/A

• 3 types of hazard

  Select Safety Security Fire Hygiene Faulty emergency equipment

  • Safety
  • Security
  • Fire
  • Hygiene
  • Faulty emergency equipment

• 2.4 Follow agreed procedures for assessing risk

  Yes

  No

  N/A

• 2.5 Take prompt action appropriate to the hazard and the risk, following agreed procedures and instructions

  Yes

  No

  N/A

• 3 types of hazard

  Select Safety Security Fire Hygiene Faulty emergency equipment

  • Safety
  • Security
  • Fire
  • Hygiene
  • Faulty emergency equipment

• 2.6 Communicate verbally and non-verbally with colleagues and other people involved

  Yes

  No

  N/A

• 2.7 Make sure that any action is not dangerous for themselves and other people involved

  Yes

  No

  N/A

• 2.8 Clearly and accurately report the situation and what they have done to their supervisor

  Yes

  No

  N/A

• Evidence

Learning Outcome 3

• Be able to search the venue for suspect items

• 3.1 Get information on the type of item being searched for

  Yes

  No

  N/A

• 3.2 Search the designated area thoroughly following instructions

  Yes

  No

  N/A

• 3.3 Identify and suspect items and other suspicious circumstances

  Yes

  No

  N/A

• All types of area

  Select Confined areas Open areas Areas where the public are present Areas where the public are not present

  • Confined areas
  • Open areas
  • Areas where the public are present
  • Areas where the public are not present

• 3.4 Maintain their own safety and the safety of other people

  Yes

  No

  N/A

• 3.5 Report what they have found following agreed procedures

  Yes

  No

  N/A

• Evidence

• This unit is about helping to control and direct the movement of spectators at events, including their entry to and exit from the venue. The unit also covers basic customer care – for example providing spectators with information and helping them with other problems, such as missing property and people, and unsocial/unlawful behaviour by other people.
  

• Outcomes 1 and 3 must be assessed using workplace evidence generated when the learner is controlling entry, exit and movement at a real spectator event. There must be sufficient evidence to ensure the learner can achieve the outcomes on a consistent basis.
  
  Outcome 2 can be assessed as above or by realistic simulation.
  
  Simulation is allowed for the whole of learning outcome 1 and 2 only, if there is no naturally occurring evidence is available.

Learning Outcome 1

• Be able to control the entry and exit of people at events

Assessment Criteria

• 1.1 Have the necessary resources ready for use

  Yes

  No

  N/A

• The learner must have at least 3 of the following types of resources:

  Select Communications Safety equipment Keys Handbook

  • Communications
  • Safety equipment
  • Keys
  • Handbook

• 1.2 Make sure their behaviour and appearance meets agreed standards<br>at all times

  Yes

  No

  N/A

• 1.3 Greet people in a way that makes them feel welcome and at ease

  Yes

  No

  N/A

• The learner must deal with at least 2 of the following types of people

  Select Cooperative Uncooperative Intoxicated Emotional With a limited understanding of English People with particular needs VIP's

  • Cooperative
  • Uncooperative
  • Intoxicated
  • Emotional
  • With a limited understanding of English
  • People with particular needs
  • VIP's

• 1.4 Pay careful attention to the designated area throughout their period of duty

  Yes

  No

  N/A

• 1.5 Admit people and refuse entry according to agreed procedures

  Yes

  No

  N/A

• The learner must deal with at least 2 of the following types of people

  Select Cooperative Uncooperative Intoxicated Emotional With a limited understanding of English People with particular needs VIP's

  • Cooperative
  • Uncooperative
  • Intoxicated
  • Emotional
  • With a limited understanding of English
  • People with particular needs
  • VIP's

• 1.6 Provide the people with clear reasons why they have been refused entry

  Yes

  No

  N/A

• The learner must deal with at least 2 of the following types of people

  Select Cooperative Uncooperative Intoxicated Emotional With a limited understanding of English People with particular needs VIP's

  • Cooperative
  • Uncooperative
  • Intoxicated
  • Emotional
  • With a limited understanding of English
  • People with particular needs
  • VIP's

• 1.7 Control the queues in a safe and orderly manner

  Yes

  No

  N/A

• 1.8 Supervise the safe exit of people according to the agreed procedures

  Yes

  No

  N/A

• The learner must deal with at least 2 of the following types of people

  Select Cooperative Uncooperative Intoxicated Emotional With a limited understanding of English People with particular needs VIP's

  • Cooperative
  • Uncooperative
  • Intoxicated
  • Emotional
  • With a limited understanding of English
  • People with particular needs
  • VIP's

• 1.9 Inform their supervisor when there are problems that they cannot<br>deal with on their own

  Yes

  No

  N/A

• Evidence

Learning Outcome 2

• Be able to search people for unauthorised items

Assessment Criteria

• 2.1 Identify the people to be searched on entry according to the agreed procedures

  Yes

  No

  N/A

• The learner must deal with at least 2 of the following types of people

  Select Cooperative Uncooperative Intoxicated Emotional With a limited understanding of English People with particular needs VIP's

  • Cooperative
  • Uncooperative
  • Intoxicated
  • Emotional
  • With a limited understanding of English
  • People with particular needs
  • VIP's

• 2.2 Ask the identified people for permission to search, and follow the agreed procedures if they refuse

  Yes

  No

  N/A

• The learner must deal with at least 2 of the following types of people

  Select Cooperative Uncooperative Intoxicated Emotional With a limited understanding of English People with particular needs VIP's

  • Cooperative
  • Uncooperative
  • Intoxicated
  • Emotional
  • With a limited understanding of English
  • People with particular needs
  • VIP's

• 2.3 Only search people of the same sex

  Yes

  No

  N/A

• The learner must deal with at least 2 of the folowing types of people:

  Select Cooperative Uncooperative Intoxicated Emotional With a limited understanding of English People with particular needs VIP's

  • Cooperative
  • Uncooperative
  • Intoxicated
  • Emotional
  • With a limited understanding of English
  • People with particular needs
  • VIP's

• 2.4 follow the correct procedures when they find unauthorised items and explain these procedures to the people involved

  Yes

  No

  N/A

• The learner must search for at least 2 of the following types of items:

  Select Items that can be used as weapons Alcohol Items prohibited by the facility

  • Items that can be used as weapons
  • Alcohol
  • Items prohibited by the facility

• The learner must deal with at least 2 of the following types of people

  Select Cooperative Uncooperative Intoxicated Emotional With a limited understanding of English People with particular needs VIP's

  • Cooperative
  • Uncooperative
  • Intoxicated
  • Emotional
  • With a limited understanding of English
  • People with particular needs
  • VIP's

• 2.5 Inform the supervisor about any unlawful items which they find

  Yes

  No

  N/A

• The learner must search for at least 2 of the following types of items:

  Select Items that can be used as weapons Alcohol Items prohibited by the facility

  • Items that can be used as weapons
  • Alcohol
  • Items prohibited by the facility

• 2.6 Treat the people involved with courtesy and respect at all times

  Yes

  No

  N/A

• The learner must deal with at least 2 of the following types of people

  Select Cooperative Uncooperative Intoxicated Emotional With a limited understanding of English People with particular needs VIP's

  • Cooperative
  • Uncooperative
  • Intoxicated
  • Emotional
  • With a limited understanding of English
  • People with particular needs
  • VIP's

• Evidence

Learning Outcome 3

• Be able to provide people with information and help them with other problems

Assessment Criteria

• 3.1 Communicate with people politely and clearly

  Yes

  No

  N/A

• The learner must deal with at least 2 of the following types of people

  Select Cooperative Uncooperative Intoxicated Emotional With a limited understanding of English People with particular needs VIP's

  • Cooperative
  • Uncooperative
  • Intoxicated
  • Emotional
  • With a limited understanding of English
  • People with particular needs
  • VIP's

• 3.2 Ask for information which is relevant to their problem

  Yes

  No

  N/A

• With 2 types of problem

  Select Need for information/advice Ticketing problem Missing property Missing people Unsociable/unlawful behaviour by others Complaints/suggestions about facility and procedures

  • Need for information/advice
  • Ticketing problem
  • Missing property
  • Missing people
  • Unsociable/unlawful behaviour by others
  • Complaints/suggestions about facility and procedures

• 3.3 Make their sure understanding of the problem is correct

  Yes

  No

  N/A

• 3.4 Give people help which is appropriate to the problem and agreed procedures

  Yes

  No

  N/A

• The learner must deal with at least 2 of the following types of people

  Select Cooperative Uncooperative Intoxicated Emotional With a limited understanding of English People with particular needs VIP's

  • Cooperative
  • Uncooperative
  • Intoxicated
  • Emotional
  • With a limited understanding of English
  • People with particular needs
  • VIP's

• 3.5 Refer people to another source of help if necessary

  Yes

  No

  N/A

• The learner must deal with at least 2 of the following types of people

  Select Cooperative Uncooperative Intoxicated Emotional With a limited understanding of English People with particular needs VIP's

  • Cooperative
  • Uncooperative
  • Intoxicated
  • Emotional
  • With a limited understanding of English
  • People with particular needs
  • VIP's

• 3.6 Keep people informed of progress

  Yes

  No

  N/A

• The learner must deal with at least 2 of the following types of people

  Select Cooperative Uncooperative Intoxicated Emotional With a limited understanding of English People with particular needs VIP's

  • Cooperative
  • Uncooperative
  • Intoxicated
  • Emotional
  • With a limited understanding of English
  • People with particular needs
  • VIP's

• 3.7 Deal with any complaints positively, and sympathetically as appropriate<br>to the situation

  Yes

  No

  N/A

• Evidence

• This unit is about keeping a careful watch over spectators and dealing with crowd control problems such a unexpected movements, local overcrowding, over-capacity and unsociable/unlawful behaviour.

Learning Outcome 1

• Be able to monitor crowds and identify potential problems
  

• 1.1 Have the necessary resources ready for use

  Yes

  No

  N/A

• With 2 types of resources

  Select Communications Safety equipment Keys Handbook

  • Communications
  • Safety equipment
  • Keys
  • Handbook

• 1.2 Make sure the behaviours and appearance meets the standard required at all times

  Yes

  No

  N/A

• 1.3 Carry out their duties impartially

  Yes

  No

  N/A

• 1.4 Pay careful attention to the crowd and the conditions in their designated area throughout their period of duty

  Yes

  No

  N/A

• With 2 types of crowd

  Select Friendly Aggressive Excited

  • Friendly
  • Aggressive
  • Excited

• With 4 types of crowd problem

  Select Unexpected crowd movements Local overcrowding Over-capacity Distress Separation of individuals and groups Unsociable behaviour Unlawful behaviour Entry into restricted areas

  • Unexpected crowd movements
  • Local overcrowding
  • Over-capacity
  • Distress
  • Separation of individuals and groups
  • Unsociable behaviour
  • Unlawful behaviour
  • Entry into restricted areas

• In all types of area

• Confined areas

• Open areas

• Public areas

• Non-public areas

• 1.5 Identify crowd problems when they occur

  Yes

  No

  N/A

• With 4 types of crowd problem

  Select Unexpected crowd movements Local overcrowding Over-capacity Distress Separation of individuals and groups Unsociable behaviour Unlawful behaviour Entry into restricted areas

  • Unexpected crowd movements
  • Local overcrowding
  • Over-capacity
  • Distress
  • Separation of individuals and groups
  • Unsociable behaviour
  • Unlawful behaviour
  • Entry into restricted areas

• Evidence

Learning Outcome 2

• Be able to follow instructions and procedures to deal with crowd problems.

• 2.1 Assess and report the crowd problems, answering and questions from supervisors clearly and accurately

  Yes

  No

  N/A

• With 3 types of crowd problem

  Select Unexpected crowd movements Local overcrowding Over-capacity Distress Separation of individuals and groups Unsociable behaviour Unlawful behaviour Entry into restricted areas

  • Unexpected crowd movements
  • Local overcrowding
  • Over-capacity
  • Distress
  • Separation of individuals and groups
  • Unsociable behaviour
  • Unlawful behaviour
  • Entry into restricted areas

• With 2 types of people

  Select Cooperative Uncooperative Intoxicated Emotional With a limited understanding of English People with particular needs VIP's

  • Cooperative
  • Uncooperative
  • Intoxicated
  • Emotional
  • With a limited understanding of English
  • People with particular needs
  • VIP's

• 2.2 Take action following instructions and agreed procedures

  Yes

  No

  N/A

• With 3 types of action

  Select Removing people and objects Containing the crowd Being visible to the crowd Reassuring Warning

  • Removing people and objects
  • Containing the crowd
  • Being visible to the crowd
  • Reassuring
  • Warning

• 2.3 Make sure that and action is not dangerous to themselves and other people involved

  Yes

  No

  N/A

• With 3 types of action

  Select Removing people and objects Containing the crowd Being visible to the crowd Reassuring Warning

  • Removing people and objects
  • Containing the crowd
  • Being visible to the crowd
  • Reassuring
  • Warning

• With 2 types of people

  Select Cooperative Uncooperative Intoxicated Emotional With a limited understanding of English People with particular needs VIP's

  • Cooperative
  • Uncooperative
  • Intoxicated
  • Emotional
  • With a limited understanding of English
  • People with particular needs
  • VIP's

• 2.4 Communicate with the people involved and colleagues clearly

  Yes

  No

  N/A

• With 2 types of people

  Select Cooperative Uncooperative Intoxicated Emotional With a limited understanding of English People with particular needs VIP's

  • Cooperative
  • Uncooperative
  • Intoxicated
  • Emotional
  • With a limited understanding of English
  • People with particular needs
  • VIP's

• 2.6 Keep their control room/supervisor informed of the situation

  Yes

  No

  N/A

• With 2 types of people

  Select Cooperative Uncooperative Intoxicated Emotional With a limited understanding of English People with particular needs VIP's

  • Cooperative
  • Uncooperative
  • Intoxicated
  • Emotional
  • With a limited understanding of English
  • People with particular needs
  • VIP's

• 2.5 Reassure the people involved and encourage them to be calm and follow instructions

  Yes

  No

  N/A

• Evidence

• This unit is about dealing with situations where there is conflict between people. The unit includes using effective communication (verbal and non-verbal) to defuse the situation, maintaining your own personal safety, giving advice and warnings, and calling for assistance when required. The unit does not include attempting to physically control or restrain people.
  
  

• The learner must communicate appropriately using all of the following methods:
  
  a) verbal communication
  b) body language
  c) other forms of non-verbal communication
  
  and must communicate with two of the following types of people:
  
  d) cooperative
  e) uncooperative
  f) intoxicated
  g) emotional
  h) with a limited understanding of English
  i) people with particular needs
  
  If the learner can only cover two types of people through workplace evidence, they must be questioned on the rest.
  
  Simulation is allowed for the whole of this learning outcome if there is no naturally occuring evidence available.
  If the learner can only cover two types of people through workplace evidence, they must be questioned on the rest.
  
  Simulation is allowed for the whole of this learning outcome if there is no naturally occuring evidence available.
  
  

Learning Outcome 1

• Be able to communicate with people in conflict situations

Assessment criteria

• 1.1 Remain calm and folow their organisation's procedures

  Yes

  No

  N/A

• 1.2 Communicate with people in a way that minimises and reduces conflict

  Yes

  No

  N/A

• Verbal Communication with 2 types of people

  Select Cooperative Uncooperative Intoxicated Emotional With a limited understanding of English People with particular needs VIP's

  • Cooperative
  • Uncooperative
  • Intoxicated
  • Emotional
  • With a limited understanding of English
  • People with particular needs
  • VIP's

• Body language with 2 types of people

  Select Cooperative Uncooperative Intoxicated Emotional With a limited understanding of English People with particular needs VIP's

  • Cooperative
  • Uncooperative
  • Intoxicated
  • Emotional
  • With a limited understanding of English
  • People with particular needs
  • VIP's

• Other forms of non-verbal communication

  Select Cooperative Uncooperative Intoxicated Emotional With a limited understanding of English People with particular needs VIP's

  • Cooperative
  • Uncooperative
  • Intoxicated
  • Emotional
  • With a limited understanding of English
  • People with particular needs
  • VIP's

• 1.3 Maintain their own personal space

  Yes

  No

  N/A

• 1.4 Respect the personal space of others

  Yes

  No

  N/A

• 1.5 Listen actively to what people are saying

  Yes

  No

  N/A

• With 2 types of people

  Select Cooperative Uncooperative Intoxicated Emotional People with limited understanding of English People with particular needs

  • Cooperative
  • Uncooperative
  • Intoxicated
  • Emotional
  • People with limited understanding of English
  • People with particular needs

• 1.6 Show empathy

  Yes

  No

  N/A

• 1.7 Use sensetive questioning to get further infomation about the situation

  Yes

  No

  N/A

• 1.8 Summarise and feedback to people what they have said to confirm understanding of the situation

  Yes

  No

  N/A

• With 2 types of people

  Select Cooperative Uncooperative Intoxicated Emotional People with limited understanding of English People with particular needs

  • Cooperative
  • Uncooperative
  • Intoxicated
  • Emotional
  • People with limited understanding of English
  • People with particular needs

• Evidence

Learning Outcome 2

• Be able to follow procedures to resolve conflict

Assessment criteria

• Whilst resolving conflict the learner must cover all of the following types of procedures:
  
  a) do nothing
  b) maintain observation
  c) give advice or warning
  d) request assistance
  
  with two of the following types:
  
  e) cooperative
  e) uncooperative
  f) intoxicated
  g) emotional
  h) with a limited understanding of English
  i) people with particular needs
  
  If the learner can only cover two types of people through workplace evidence, they must be questioned on the rest.
  
  Simulation is allowed for the whole of this learning outcome if there is no naturally occurring evidence available.
  
  

• 2.1 Assess the risks to themselves and others in the situation

  Yes

  No

  N/A

• 2.2 Asess the seriousness of the situation and the behaviour of the people involved

  Yes

  No

  N/A

• With 2 types of people

  Select Cooperative Uncooperative Intoxicated Emotional People with limited understanding of English People with particular needs

  • Cooperative
  • Uncooperative
  • Intoxicated
  • Emotional
  • People with limited understanding of English
  • People with particular needs

• 2.3 Maintain their own personal safety

  Yes

  No

  N/A

• 2.4 Folow agreed procedures for the type of situation and people involved

  Yes

  No

  N/A

• With all procedures

• Do nothing

• Maintain Observation

• Give advice or warning

• Request assistance

• With 2 types of people

  Select Cooperative Uncooperative Intoxicated Emotional People with limited understanding of English People with particular needs

  • Cooperative
  • Uncooperative
  • Intoxicated
  • Emotional
  • People with limited understanding of English
  • People with particular needs

• 2.5 Collect and report necessary information about the people involved and the situation

  Yes

  No

  N/A

• With 2 types of people

  Select Cooperative Uncooperative Intoxicated Emotional People with limited understanding of English People with particular needs

  • Cooperative
  • Uncooperative
  • Intoxicated
  • Emotional
  • People with limited understanding of English
  • People with particular needs

• Evidence

• This unit covers the knowledge and competence that the learner needs to suport the work of the team and organisation

Learning Outcome 3

• Be able to work effectively with colleagues

Assessment Criteria

• 3.1 Establish a good working relationship with colleagues

  Yes

  No

  N/A

• The learner must cover 2 types of colleague, using both types of communication

• Working at the sale level as self

• Communication

  Select Spoken Written

  • Spoken
  • Written

• Responsible to self

• Communication

  Select Spoken Written

  • Spoken
  • Written

• Line manager

• Communication

  Select Spoken Written

  • Spoken
  • Written

• Line manager

• Communication

  Select Spoken Written

  • Spoken
  • Written

• 3.2 Communicate verbally and in writing with colleagues clearly

  Yes

  No

  N/A

• The learner must cover 2 types of colleague, using both types of communication

• Working at the sale level as self

• Communication

  Select Spoken Written

  • Spoken
  • Written

• Responsible to self

• Communication

  Select Spoken Written

  • Spoken
  • Written

• Line manager

• Communication

  Select Spoken Written

  • Spoken
  • Written

• Line manager

• Communication

  Select Spoken Written

  • Spoken
  • Written

• 3.3 Maintains standards of professional behaviour

  Yes

  No

  N/A

• 3.4 Carry out own duties and commitments to colleagues as agreed, or tell them in good time when it is not possible to do what they expect

  Yes

  No

  N/A

• The learner must cover 2 types of colleague

• Working at the sale level as self

• Responsible to self

• Line manager

• Line manager

• 3.5 Ask for help and information when needed

  Yes

  No

  N/A

• 3.6 Provide colleagues with help and infomation when they need it, in line with organisation's policies and procedures

  Yes

  No

  N/A

• The learner must cover 2 types of colleague

• Working at the sale level as self

• Responsible to self

• Line manager

• Line manager

• 3.7 Take part in team discussions

  Yes

  No

  N/A

• 3.8 Follow the correct procedures in the case of disagreements or problems with colleagues

  Yes

  No

  N/A

• The learner must cover 2 types of colleague

• Working at the sale level as self

• Responsible to self

• Line manager

• Line manager

• Evidence

Learning Outcome 5

• Be able to improve own work

Assessement Criteria

• 5.1 Evaluate all aspects of own work

  Yes

  No

  N/A

• 5.2 Ask colleagues and customers for feedback on own work

  Yes

  No

  N/A

• The learner must cover 2 of the following types of colleague
  

• Colleagues

  Select Working at the same level as self Responsible to self Line manager People from outside organisation

  • Working at the same level as self
  • Responsible to self
  • Line manager
  • People from outside organisation

• 5.3 Handle feedback positively

  Yes

  No

  N/A

• 5.4 Work with relevant person to agree:

  Yes

  No

  N/A

• Own strengths

• Areas where own work could be improved

• New areas of skill and knowledge which may be needed for future responsibilities

• 5.5 Take part in relevant training and development

  Yes

  No

  N/A

• 5.6 Regularly review personal development

  Yes

  No

  N/A

• Evidence

Learning Outcome 7

• Be able to help to improve the work of own organisation

Assessment Criteria

• 7.1 Ask customers for feedback on organisation's services

  Yes

  No

  N/A

• 7.2 Identify ways the team could improve services

  Yes

  No

  N/A

• 7.3 Discuss with relevant colleagues how to change services for the better

  Yes

  No

  N/A

• The learner must cover 2 of the following types of colleague
  

• Colleague

  Select Working at the same level as self Responsible to self Line manager

  • Working at the same level as self
  • Responsible to self
  • Line manager

• 7.4 Help to change services so that they meet customer needs

  Yes

  No

  N/A

• The learner must cover 2 of the following types:

• Colleague

  Select Working at the same level as self Responsible to self Line manager

  • Working at the same level as self
  • Responsible to self
  • Line manager

• Evidence

• Play, sport and recreation always involves an element of challenge and risk, and accidents will happen from time to time. Other emergencies, such as fires, may also occur. It is very important That all members of staff are competent to deal with accidents and emergencies so that the welfare of spectators and colleagues is maintained.

Learning Outcome 1

• Be able to deal with injuries and signs of illness

Assessment Criteria

• Whilst dealing with injuries and signs of illness the learner must cover one of the following types of casualties:
  
  1. adult
  2. child
  3. person with particular needs
  
  at least one of the following types of qualified assistance:
  
  4. the organisation’s first aider
  5. emergency services
  
  and at least one of the following types of conditions:
  
  6. minor injury that can be dealt with on-site
  7. minor illness that can be dealt with on-site
  8. major injury requiring medical attention
  9. major illness requiring medical attention
  
  If the learner can only cover one type of casualty, one type of assistance and one type of condition through workplace evidence or simulation, they must be questioned on the rest.
  If the learner can only cover one type of casualty, one type of assistance and one type of condition through workplace evidence or simulation, they must be questioned on the rest.
  

• 1.1 Remain calm and follow their organisation’s procedures

  Yes

  No

  N/A

• 1.2 Protect the casualty and other people involved from further risk

  Yes

  No

  N/A

• 1 of the following

• Adult

• Child

• Person with particular needs

• 1.3 Call for qualified assistance that is appropriate to the casualty's condition

  Yes

  No

  N/A

• 1 of the following

• First aider

• Emergency Services

• With 1of the following

• Minor injury that can be dealt with on-site

• Major injury requiring medical attention

• Minor illness that can be dealt with on-site

• Major illness requiring medical attention

• 1.4 Provide reassurance and comfort to those involved

  Yes

  No

  N/A

• 1.5 Give the qualified assistance clear and accurate information about<br>what happened

  Yes

  No

  N/A

• To 1 of the following

• First aider

• Emergency Services

• 1.6 Follow the accident reporting procedures, as required

  Yes

  No

  N/A

• Evidence

Learning Outcome 2

• Be able to follow emergency procedures

Assessment Criteria

• Whilst following emergency procedures, the learner must cover at least one of the following types of people:
  
  1. adults
  2. children
  3. people with particular needs
  
  If the learner can only cover one type of people through workplace evidence or simulation, they must be questioned on the rest.

• 2.1 Give the people involved in the emergency clear and correct instructions

  Yes

  No

  N/A

• To 1 of the following

• Adult

• Child

• People with particular needs

• 2.2 Carry out their role in the emergency procedures calmly and correctly

  Yes

  No

  N/A

• 2.3 Maintain the safety of the people involved

  Yes

  No

  N/A

• 2.4 Follow the correct procedures for reporting the emergency

  Yes

  No

  N/A

• 2.5 Report any problems with the emergency procedures to the relevant colleague

  Yes

  No

  N/A

• Evidence

• Candidate Review 1

• Candidate Action Plan 1

• Candidate Signature

  Sign

• Assessor Signature

  Sign