Title Page
ATG Self Assessment
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Time
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Completed by
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Station
- Manchester Piccadilly
- Stockport
- Crewe
- Stoke-On-Trent
- Coventry
- Rugby
- Birmingham New Street
- Birmingham International
- London Euston
Invalid Ticket
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Is the gateline in operation?
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Date and time of audit:
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On arrival at the gateline, approach the Welcome Host and hold up your phone for inspection.
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Does the Welcome Host ask you to scan your ticket on the gateline?
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Does the Welcome Host conduct a visual check of your ticket and allow you through?
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If the ticket is scanned by a mobile device the Welcome Host should see an error message that your ticket is not valid.
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Does the Welcome Host scan your ticket with a hand held scanner?
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Does the Welcome Host prevent you from going any further?
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Passenger numbers at the Gateline at time of the Mystery Shop?
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(Optional) Welcome Host name or description.
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(Optional) Customer Experience Observations. Uniform Standards, Body language, eye-contact, smile, etc?
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(Optional) Details of any feedback given at the time of the Mystery Shop?
