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Information
Auditor
Club
Conducted on
Exterior
Cleanliness: debris in parking lot and landscaping, entrance area, gum, spills, cigarette butts, garbage cans and corral, back area
Reason for score...
Sensory Experience: Flowers, Trees, smells, views of building
Reason for score...
Like New Condition: lights opperational, curbing, fire lane striping, fencing, garbage corral, building, signage
Reason for score...
Additional notes...
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Front Desk
Cleanliness: vents, corners, air returns and diffusers, TV, walls, plants, windows, trash cans, activity center clean
Reason for score...
Sensory Experience: flowers, trees, displays, music volume, audible distractions, smell, air quality, TV station
Reason for score...
Like New Condition: couches, tiles, casework, wallpaper, light bulbs
Reason for score...
LTA Behaviors, Consider Mission/Vision, style guide adherence, professionalism, servant minded, the brand, performance, provide proper greeting and good bye by utilizing the members name, proactively promote all areas of the club by building relationships, properly performs Hand of behaviors including to identify an unhappy member, care about the member and notify manager of situation.
Reason for score...
Systems: systems binder, DH walkthrough, activity center task list, front desk daily checklist, zone rotation/schedule
Reason for score...
Club Marketing, Consider if applicable, front desk team members in monthly campaign t-shirt, club specific counter card/easel sign on exit.
Reason for score...
Office Space: safeguarding info, cleanliness, professional
Reason for score...
Additional Notes...
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Life Spa
Cleanliness: vents, corners, air returns and diffusers, TV, walls, plants, windows, shelves, floors free of hair, cabinets
Reason for score...
Sensory Experience: smells, music set at right level, air quality, massage area much serene, lighting level, menus correct/available
Reason for score...
Like New Condition: couches, tiles, casework, wall coverings, pedicure stations, shampoo bowls, lighting
Reason for score...
LTA Behaviors, Consider Mission/Vision, style guide adherence, professionalism, servant minded, the brand, performance, provide proper greeting and good bye by utilizing the members name, proactively promote all areas of the club by building relationships, properly performs Hand of behaviors including to identify an unhappy member, care about the member and notify manager of situation.
Reason for score...
Systems: AM/PM checklist, close out PPW-packet, tip reports signed off, cleaning checklist
Reason for score...
Additional Notes...
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Life Cafe
Cleanliness: tables and chairs, vents, corners, air returns and diffusers, TV, plants, windows, trash cans, floors, under counters
Reason for score...
Sensory Experience: table displays, music volume, smells air quality, TVs on and set to right channel, stocked shelves
Reason for score...
Like New Condition: couches and rugs, tiles, casework, wall coverings, coolers, ovens, coolers and freezers, lighting
Reason for score...
LTA Behaviors, Consider Mission/Vision, style guide adherence, professionalism, servant minded, the brand, performance, provide proper greeting and good bye by utilizing the members name, proactively promote all areas of the club by building relationships, properly performs Hand of behaviors including to identify an unhappy member, care about the member and notify manager of situation.
Reason for score...
Systems: systems binder-sanitation checklist, station assignment card, monthly cleaning assignment, pre-shift huddle
Reason for score...
Club Marketing. Consider if applicable, Cafe order signs with monthly campaign in use.
Reason for score...
Office Space: safeguarding info, cleanliness, professional
Reason for score...
Additional Notes...
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Sales
Like New Condition: working drawers, carpet, computers, lighting
Club Marketing. If applicable, multiple locations for banners, carlson signs and table pylons, corporate initiated, no club specific promotions
Reason for score...
Office Space: safeguarding info, cleanliness, professional
Reason for score...
Additional Notes...
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Men's LR
Cleanliness: floors, inside lockers, dust, sinks, tops of displays and coat rack, benches, toilets, showers/curtains, plants, sauna/steam, dry off area
Reason for score...
Sensory Experience, TV on right station, smells -main area/showers/steam/bathroom, lighting, displays/advertising, air quality and temp, amenities full
Reason for score...
Like New Condition: working locker doors, new shower curtains, couches, TV working, benches operational, no graffiti anywhere, tile, showers
Reason for score...
LTA Behaviors, Consider, Mission/Vision, style guide adherence, professionalism, servant minded, the brand, and performance.
Reason for score...
Club Marketing, no signs on counters, current mirror clings
Reason for score...
Systems: locker room checklist
Reason for score...
Additional Notes...
Add media
Women's LR
Cleanliness: floors, inside lockers, dust, sinks, tops of displays and coat rack, benches, toilets, showers/curtains, plants, sauna/steam, dry off area
Reason for score...
Sensory Experience, TV on/right station, smells-main area/shower/bathroom, lighting, displays/advertising, air quality and temp.
Reason for score...
Like New Condition: working locker doors, new shower curtains, couches, TV working, benches operational, no graffiti anywhere, tile, showers
Reason for score...
LTA Behaviors, Consider, Mission/Vision, style guide adherence, professionalism, servant minded, the brand, and performance.
Reason for score...
Club Marketing, no signs on counters, current mirror clings
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