Information
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Document No.
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Audit Title
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Client / Site
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Conducted on
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Prepared by
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Location
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Personnel
General
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Time Audit Started
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Store #
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District #
1. SAS
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1.1 Is this CSI based on the store being listed on the previous period SAS top 15 stores?
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1.2 if this is a SAS top 15 store visit, what is the fiscal period number of the SAS being used as a basis for the visit?
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1.3 On a rotating 12 month basis, is this store a repeat store on the SAS region top 15 stores?
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1.4 Per the most current SAS 2.0 region summary, what are the total number of periods the store has been on the SAS?
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1.5 Is the store's most current SAS score improving versus the cycle to date score?
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1.6 If this is a SAS top 15 store visit, is a member of Field Operations Management present?
2. On Hand Adjustments
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2.1 Avg weekly Core OHA Dollars score per the SAS 2.0?
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2.2 Is the store following the weekly OHA a process?
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2.3 Are the In-Stock Awareness and Inventory sections of the Operations/Inventory Management panel C of the Communication Center up to date?
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2.4 Are damage-to-zero markdowns at or below the store assigned goal and are they processed consistently each week?
3. Refund Review
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3.1 Avg weekly Refund score per the SAS 2.0?
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3.2 Review 5 exception refunds from the SAS 2.0 launch page. Is the customer and merchandise present at the time of the refund?
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3.3 Are the MOD, customer, and employee's name on the refund slip?
4. Inventory Build
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4.1 Avg weekly Total Inventory Build score per the SAS 2.0?
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4.2 Enter the total inventory build that has occurred since the previous physical inventory.
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4.3 Review the previous month's Monthly Transaction Sheet. Have all invoices been highlighted and cleared by the store manager?
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4.4 Are DSD Deliveries being conducted in view of a CCTV camera and is the DSD SOP being followed?
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4.5 Are the Core and DSD Inventory sections up to date on the STARS poster?
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4.6 Is the 7-day Workflow Process being followed?
5. Markdown Cart
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5.1 Avg weekly Markdown Cart score per the SAS 2.0?
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5.2 Are all employees executing One Item/One Scan for every SKU including items involved in BOGO and other special promotions?
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5.3 Are only damaged packages or packages with missing merchandise (not empty) or non-perishable food that is 2-4 weeks from its expiration date located on the markdown cart?
6. Add-On Orders
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6.1 Avg weekly Core Add-On Order score per the SAS 2.0?
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6.2 Were all add-on orders performed in the previous four weeks for large customer orders only and not for stock replenishment?
7. Item Void
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7.1 Weekly Line Void score per the SAS 2.0?
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7.2 Is the register key controlled?
8. POS Markdown
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8.1 Avg weekly POS Markdown score per the SAS 2.0?
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8.2 Are all Store Use items being identified with control numbers!
9. Transaction Cancels
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9.1 Avg weekly Abort score per the SAS 2.0?
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9.2 Review five Transaction Cancels (Aborted Transactions) via CCTV. We're the voided items purchased on a subsequent transaction or were they left at the store?
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9.3 Of the Transaction Cancels (Aborted Transactions) that were reviewed, did the store employees follow all processes/procedures for properly documenting the transaction slip?
10. Loss Prevention Controls
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10.1 Inspect all emergency exits to ensure that the panic alarm is operational. Validate that the doors are tested monthly.
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10.2 Are employees adhering to the Employee Presentation policy by having bags and personal belongings inspected and receipts for purchases verified?
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10.3 Do employee purchases which are being immediately consumed or used in the store have an initialed receipt attached, per SOP?
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10.4 Is the Transaction Analysis Log complete with sign off by each employee?
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10.5 Are employees present knowledgable of how to handle pre-paid financial card phone scams?
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10.6 Is the store following the proper procedure for conducting Cash Pick-Ups?
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10.7 Is the store following deposit policy by making daily deposits as outlined in the SOP?
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10.8 Are all employees that are in violation of the Cash Accountability policy documented per SOP?
11. Defensive Merchandising/SSA
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11.1 If the store is equipped with defensive merchandising fixtures, are they installed in the correct POG's and functioning properly?
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11.2 Is the Secure Selling Area set per the POG and are placeholders located in the home selling location for all SKU's?
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11.3 Are Dollar General anti-theft labels applied to the approved items!
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11.4 Are spiral peg hooks installed on the approved SKU's in foot care, shave and batteries where applicable?
12. Loss Prevention Awareness
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12.1 Is the CCTV system being utilized by the Store Manager?
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12.2 Were employees that you engaged knowledgeable of the "ASAP" Procedure?
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12.3 Is the safe combination changed upon the voluntary or involuntary departure of any key holder from the store staff?
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12.4 Are alarm codes controlled with each eligible employee assigned their own code?
13. Tobacco
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13.1 Is the store conducting Tobacco Cycle Counts daily? Is the daily cigarette over/short documented on the TAL?
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13.2 Is the Tobacco case locked and the key secured out of reach of customers? Are overstock tobacco products secured in the approved overstock locations-tobacco case, locked register cabinet or locked in the store office?
14. Staffing
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14.1 Is the store fully staffed? Of no, list open positions in the comments.
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Comments:
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Time Audit Ended
